Business Details
About
Pet Day CareDog Trainer
Comprehensive, affordable, and efficient daycare staff training.
Empower and support your team in creating playgroups that are safe, productive and fun to manage! Through our pet industry consulting firm, we have spent the last several years traveling the U.S. and Canada helping business owners like yourself learn to better manage their dogs, and improve their staff training process.
Location
Hours
Reviews
5.0
46 reviews
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- AHApril HammerOct 7, 20255.0Sometimes you just need an honest opinion from someone you trust, someone who understands this business, and someone who is actually doing it every day. You're not looking to overhaul your entire business, but you are looking for ways to improve or looking to solve a specific problem. This is why we love Pack Pro. We've worked with Mallory and Dan over the past several years. I sent my Manager to visit with them so that she could broaden her perspective of leadership beyond just what she has learned from me. They didn't try to influence her to change everything at our facility to match theirs, but they did open her eyes to how some things could change. She came home, charged up, and ready to be a leader. During the nationwide downturn in dog daycare, I went from being at capacity and having a waiting list to having multiple openings that I could not fill. I engaged Pack Pro to brainstorm about ways we could increase our business without sacrificing our values. They helped me to see that there were ways to do this. And now several months later, we are back at capacity, with a waiting list. Whether you need to overhaul your business or if you just need some guidance/advice on a piece of your business, Pack Pro gets the job done. The flexibility in their offerings and the quality of their offerings is why I highly recommend Pack Pro.
- NWNikee WoodsJan 9, 20255.0This program is vital to our visiting canine guest's safety and comfort. The training program is thorough, laid out well, involving hands-on learning. New hires are not falling asleep at the computer, but instead stay engaged and excited to learn. Great material and we are thankful to have Pack Pro as part of our training program for our staff.
- KCKonor Benjamin CruzJan 30, 20245.0I really loved the pack pro training very very informative and it has helped me very much with all of my training now
- CMCarolyn MaddoxJan 30, 20245.0We began using PackPro in our facility over a year ago. It has fundamentally changed our ability to take care of the pets in our care for the better. I recommend PackPro Training to anyone who would like to improve their pet care facility.
- KOKati OsbornMay 10, 20235.0I enjoyed this training. Dan and Mallory do a wonderful job explaining different daycare group management techniques along with examples. Their dog body language is fabulous and their examples are perfect. It really makes being a daycare attendant easier and daycare more pleasurable for the dogs.
Frequently Asked Questions About PackPro Training
Who is PackPro designed for?
PackPro is designed to automate your staff training process. Each new hire will complete the same courses on Group Management, Dog Body Language, and Customer Service Basics, ensuring that all staff are trained the same way, every time. PackPro is also great for existing employees or teams who want to improve their skills, or need a refresher on best practices.
How does the program work?
Each course includes 7-10 Chapters. For Chapters 1-7, your new hire will start their shift by watching the video for that chapter. Videos range from 10-30 minutes in length, with all videos adding up to 2 hours total. Once the video from each chapter is complete, they will take a short quiz to verify they have absorbed the information. From there, they will take their printed workbook out to group, to complete a few hands-on exercises that pertain to that particular chapter. We recommend completing one chapter per day (assuming a 5-8 hour shift), and not more than 2 chapters per day.
For Chapters 8-9 there is no video, quiz, or computer work. Your new hire will be able to practice the skills they’ve learned in Chapters 1-7 and manage their own group, under the guidance and supervision of their trainer or senior staff member. Think of them as the primary handler for the group, but with training wheels! The new hire will run the group, with a senior staff member helping and stepping in to offer feedback and assistance when necessary. Your new hire should be able to demonstrate all the skills listed in chapters 8-9 of the workbook.
Chapter 10 is their final exam. They will again be the primary handler in their group, with their supervisor completing the final checklist located in their workbook. They will confirm and check off that the new hire can demonstrate each of the skills they’ve learned throughout the program. At the end of this shift, they will report to the computer to take an online final exam. Upon passing, they will be able to print a PDF PackPro Certificate, complete with their name and date of completion!
Do I need dog daycare experience to take this course?
Absolutely not! Our group management course starts with the very basics, and each chapter builds on that foundation, up-to and including advanced group activities. Whether you have worked with dogs before, or you have never even owned a dog, you will finish this course with a firm understanding of how to manage a group of dogs in a daycare environment!
Can I cancel?
Sure! Cancel any time with no penalties or hidden fees.
Do you offer demos?
Absolutely! We offer live virtual walkthroughs of the program, so you can ask questions and preview how the program works. To schedule a free demo via Zoom, simply send us an email at info@packprotraining.com!
Is there Closed Captioning or Spanish subtitles?
Yes to both! All courses are equipped with Closed Captioning as well as the option for Spanish subtitles.
Who is PackPro Training designed for?
PackPro Training is designed to automate staff training for pet daycare, suitable for new hires, existing employees, or teams seeking to improve or refresh their skills in group management, dog body language, and customer service.
How does the PackPro Training program work?
The program includes 7-10 chapters with video lessons, quizzes, practical exercises, supervised group management practice, and a final exam. New hires progress through one or two chapters per day, culminating with certification.
Do I need prior dog daycare experience to take the PackPro course?
No prior dog daycare experience is necessary. The course starts from the basics and progresses to advanced group activities, ensuring all participants gain a solid understanding regardless of experience.
Can I cancel my enrollment in the PackPro Training program?
Yes, you can cancel at any time without penalties or hidden fees.
Does PackPro Training offer demos?
Yes, live virtual walkthroughs via Zoom are available to preview the program and ask questions. Schedule a free demo by emailing info@packprotraining.com.
Are Closed Captioning and Spanish subtitles available in the PackPro courses?
Yes, all PackPro courses include Closed Captioning and the option for Spanish subtitles.
What are the business hours of PackPro Training?
PackPro Training is open from Monday to Friday, 9:00 AM to 5:00 PM Eastern time, and closed on Saturdays and Sundays.
What nearby places can I visit around PackPro Training?
Near PackPro Training at 6497 Transit Road, Bowmansville, you can visit pet-related businesses like Golden Tails pet store or Fetch n' Catch pet boarding for pet supplies and services.
How can nearby places like LeisureTime Warehouse Buffalo help during a visit to PackPro Training?
LeisureTime Warehouse Buffalo offers shopping and home and garden products, a convenient option if you want to shop for home improvement items during or after your visit to PackPro Training.
Are there automotive service options near PackPro Training?
Yes, nearby automotive options include Iramo Auto Sales for car buying and repair, Audi Buffalo for automotive repair and parts, and STS Trailer & Truck Equipment for truck needs, all close to PackPro Training.