Business Details
About
Pet Day CarePet Boarding ServicePet TrainerPet GroomerKennel
Buffalo's Premiere Dog Daycare Facility!
Our purpose is to provide a safe, fun, and interactive experience for the dogs in our community. We create a family atmosphere, and deliver peace of mind to dogs and owners alike!
Location
Hours
Reviews
4.9
546 reviews
5 stars
517
4 stars
11
3 stars2
2 stars4
1 star
12
What are people saying?
AI-generated from recent customer reviews
Staff Care
Customers consistently praised the staff for their friendliness, attentiveness, and genuine love for the dogs.
Communication
Many reviews highlighted excellent communication, including updates and personalized attention for each dog.
Safety and Cleanliness
The facility is noted for being clean and safe, with a strong emphasis on the well-being of the pets.
Training and Socialization
Fetch N' Catch is recognized for effectively helping dogs with training and socialization, leading to improved behavior and confidence.
Customer Loyalty
Numerous long-term clients expressed their satisfaction and loyalty, often recommending the facility to others.
- JRJessica Reilly5 days ago5.0I have been taking my dogs to Fetch n’ Catch for years now! The staff is incredible and has become like family! They are friendly, knowledgeable and so caring for my dogs. I highly recommend them. You can rest assured knowing your dogs are in good, trusting hands.
- AMAmy MajorJan 3, 20265.0Absolutely wonderful experience each time! Staff is friendly & welcoming, my giant puppy gets excited to go & always has fun playing!
- LHLouise HecklJan 1, 20261.0Last month I took my dog for daycare. I was contacted by the owner that she woukd appreciate if I took my pet elsewhere fir her misinterpretation of an innocent comment towards a staff member. Well a blessing in disguise noting the recent events of a well known tik toker Marin whose 2 bullies were attacked at a day care facility. Neither survived. This to me made me take a 2nd look not only at your daycare whom btw on your website seems a bit overcrowded but all daycares are now being investigated to the safety of our pets. That being said the only thing im apologizing for is the misinformation I recd regarding the amount of kennel cough cases you had in the last month. This was only true in the summer upon which now has apparently died down. Know this ...this recent event that happened with Marin and her new deceased pets will be posted and reposted. Of course it will be impossible to shut down all daycare facilities but know this.....you and all will be looked into further to make sure our pets are in a safe environment.
- MLMolly LaksDec 27, 20255.0During one of the most difficult seasons of our lives, Fetch and Catch was nothing short of a blessing. My 5-month-old Labrador puppy Pepper and my 9-year-old Lab Hazel stayed there for three weeks while my mom became very ill and passed away, immediately followed by me being hospitalized with double pneumonia. From the very first day, the team at Fetch and Catch showed incredible compassion, patience, and love for my girls. Knowing they were safe, well cared for, and genuinely loved gave me peace of mind during a time when I truly needed it most. They went above and beyond — understanding the different needs of a young puppy and an older dog, keeping them happy, comfortable, and cared for as if they were their own. Three weeks is a long time, but my girls came home calm, healthy, and clearly well loved. I will forever be grateful to Fetch and Catch for their kindness, professionalism, and heart. I cannot recommend them highly enough. They are truly amazing
- JCJulie CaradoriDec 22, 20255.0Brought our 3 month old mini doodle here for the first time for day care, the owner was kind enough to give us the first day free of charge just to see if he liked it/ did well with it. They called us with updates throughout the day and have been so so pleasant. I can tell they all truly care about the dogs here. They even sent him home with a report card and a cute pic!!! 10/10 recommend!!!!
Frequently Asked Questions About Fetch N' Catch
Can I tour your facilities?
Absolutely- We believe in transparency! We offer tours outside of our busy drop off / pickup hours. Typically, tours are available M-F 10am-3pm. Please note that daytime tours are brief and don’t enter any areas that dogs are currently occupying in order to maintain a calm and safe environment.
For a more detailed tour, we invite you to sign up for one of our biweekly open houses! Held every-other week in the evening, this 1 hour tour covers all 3 buildings in our campus, and is your chance to see behind the scenes, ask questions, and meet our staff! To sign up for the next available Open House, please give our office a call at (716) 901-7618!
Are there rules in daycare?
You bet! Fetch n’ Catch prides itself on being a structured daycare center that reinforces good behavior. While we want all dogs in attendance to have fun, we are careful not to allow off-leash play to become a free-for-all. That is how bad behavior is created, and risk of injury drastically increases. Safety always comes first. If your dog is demonstrating behaviors that are unsafe to themselves or the group, our Canine Coaches will utilize time-outs and redirection to attempt to reduce these behaviors. If no improvement is made over a series of visits, our management or training staff will communicate with the owner to go over our concerns, and determine if daycare is the right program for their dog.
Are young dogs in daycare handled differently than adult dogs?
Yes! Young dogs require very different management and scheduling than mature, adult dogs. Imagine if you allowed a 2 year old child to run around with their friends for 10 hours without a nap. Similarly, young dogs need designated rest time. We follow the 1/3 rule when it comes to young dogs. Their day should consist of 1/3 Play, 1/3 Rest, and 1/3 Engagement with a handler. This schedule fosters healthy and happy puppies, which grow into well-rounded and well-behaved adults!
Are there any requirements for my dog to be able to attend Fetch n’ Catch?
All dogs attending our facility must be current on all vaccinations (Rabies, DHPP, & Bordetella). Fetch n’ Catch must receive proof of vaccination from your veterinarian. Records can be emailed to our office: info@fetchncatch.com
Female dogs must be spayed over 6 months
Male dogs must be neutered over 8 months.
All dogs must be socialized and play well with other dogs.
Because we use crates for rest breaks and time-outs as needed, all dogs must be crate trained.
Dogs must pass a Meet & Greet evaluation in order to participate in daycare.
What is a Meet & Greet?
Because safety is our #1 priority, all dogs are required to undergo a Meet & Greet before attending daycare, boarding, or day school. A Meet & Greet is a chance for us to get to know you and your dog and to simulate what it will be like for them while they are in our care for daycare, boarding, or day school. To keep interactions safe, dogs that attend group play must have adequate social skills, respect each other’s boundaries, and know how to read social cues. If we notice your dog is persistent and not responding to cues from other dogs or verbal cues from the staff, they may be required to practice socializing on a smaller scale prior to attending daycare. Meet & Greets are 30 minutes in duration, and cost $35.00. Upon passing, your dog will receive a free day of dog daycare.
My dog slept for a whole day after he came to daycare. Is that normal?
Yes! Dogs who are new to a daycare environment will be very tired after a day of daycare. We give designated rest time from 4pm-6pm, however a full day of physical and mental stimulation will usually tire even the most energetic dogs.
My dog drank a lot of water when he got home. Do you provide water during the day?
Fresh water is always available to our daycare, day school, and boarding dogs. Even though they may drink while they are here, they can sometimes be thirsty even after arriving home. Similar to a human going to the gym, even though we may drink water while working out, we are usually still thirsty when we get home!
My human child sometimes catches a cold at daycare or school. Can the same thing happen with dogs?
Yes, just like kids at school, there are similar contagious diseases that dogs can pass to one another in a social environment. The most common being “Canine Cough”(Bordetella), a highly contagious upper-respiratory disease that is spread by nose to nose contact with an infected dog. The most common symptom is a hacking cough, and can sometimes be paired with sneezing and nasal discharge. It is very similar to a common cold/flu in humans, treatable and sometimes unavoidable. Usually, Canine Cough is treated with antibiotics and a cough suppressant. Just like the flu vaccine in humans, even if your dog is vaccinated for “Canine Cough” with the Bordetella Vaccine, it may still contract the disease. However, having your dogs vaccinated will help reduce symptoms. All dogs participating in off leash play at Fetch n’ Catch are required to have a yearly Bordetella vaccination. Less common, but still seen in a social canine environment, is the Canine Papilloma Virus (puppy warts). This is very similar to chickenpox in children. It is sometimes spread unavoidably by younger dogs. These warts will most likely be present in the mouth or on the bottom of the paws. CPV itself is not dangerous and warts will generally disappear within 6 weeks, or alternatively they can be crushed/removed by your veterinarian. Regarding both Canine Cough and CPV, contagious dogs are not permitted to our facility until symptoms are no longer present. In addition, to maintain a healthy environment we require all dogs to be on flea, tick, and internal parasite prevention. Yearly fecal exams at your veterinarian are also required.
How do you keep your facility clean?
We have daily cleaning protocols and procedures that are second to none. We clean our floors, walls, and overnight suites using veterinary grade disinfectant. Our floors are vacuumed daily and deep-cleaned with a walk-behind auto scrubber. Outside, our play yards are also fully sanitized daily with veterinary grade disinfectant. While cleaning practices won’t necessarily prevent bacteria/viruses that are passed nose-nose, maintaining a clean facility is a top priority.
What happens if my dog is at daycare and I cannot return in time to pick him up?
Unexpected circumstances such as blizzards, family emergencies, car troubles, etc., can make it impossible to pick up your dog from daycare or day school in time. Should this occur, you may arrange for a friend or family member to pick up your dog. Please call our office ahead of time to let us know, as we will not release your dog to a stranger without permission from you. If the above solution is not an option, and you are unable to pick up before our office closes, your dog will automatically be boarded overnight. We offer overnight boarding 7 days a week, and stock a variety of food options and are happy to accommodate!
Since you are staffed 24 hours a day, why can’t I pick up my dog after you close?
At closing time, the manager on duty will secure the facility by locking all doors and activating our alarm system. After this time, staff are not permitted to open the front door for any reason. This ensures the safety of our overnight guests and staff, which is our top priority.
Can my dog say ‘Hi’ to other dogs in the lobby?
No. Meeting your dog with other dogs on leash can be stressful for both dogs, as face to face meetings are unnatural. Having leashes/collars become entangled is a serious safety concern as well. In addition, not all dogs that come to Fetch n’ Catch are here to socialize. Some may be here for grooming, training, etc., and may not be dog friendly.
Why do you ask my dog to sit before he goes through the gate?
Maintaining self-control is an important quality for all dogs to exhibit. Sitting at the gate allows for the handler to regain your dog’s focus and attention during a very exciting time of the day.
What are Peak Dates?
Just like airlines, human hotels, and rental car companies, demand for our boarding services increases dramatically on certain days of the year. These include holidays, school breaks, and weekends in July & August. On these dates, a $5 Peak Date charge applies per dog, per night. Our staff work 24/7 on holidays, and this charge allows us to pay double-time, or time-and-a-half, on over 20 days per year.
Can I tour the Fetch N' Catch facilities?
Yes, tours are offered Monday to Friday from 10am to 3pm outside busy drop off and pickup hours. For a more detailed experience, biweekly open houses are held in the evenings. Call (716) 901-7618 to sign up.
What rules are enforced in daycare at Fetch N' Catch?
Fetch N' Catch maintains a structured daycare promoting good behavior. Off-leash play is supervised to prevent unsafe behavior. Time-outs and redirection are used when necessary, and management may communicate with owners if concerns persist.
Are young dogs handled differently in daycare compared to adults?
Yes, young dogs follow the 1/3 rule: one-third play, one-third rest, and one-third handler engagement to ensure healthy development and behavior.
What are the requirements for my dog to attend Fetch N' Catch?
Dogs must be current on vaccinations (Rabies, DHPP, Bordetella), spayed/neutered if over 6-8 months, socialized, crate trained, and pass a Meet & Greet evaluation.
What is a Meet & Greet and why is it required?
A 30-minute session to assess your dog's social skills and compatibility with daycare environments. It costs $35, and passing grants a free daycare day. Safety is the top priority.
What happens if I cannot pick up my dog on time?
You may arrange for someone else to pick up your dog after notifying the office. If pick-up is after closing and no one is available, your dog will be boarded overnight with available food options.
Can I greet my dog with other dogs in the lobby?
No, to prevent stress and safety risks such as leash entanglement, dogs should not meet face-to-face in the lobby. Not all dogs in the facility are dog friendly.
What nearby stores can I visit before or after dropping off my dog?
You can visit stores like Golden Tails pet store for supplies or BoxDrop Cheektowaga for furniture and mattress shopping, both near Fetch N' Catch.
Is there nearby training support related to Fetch N' Catch's services?
Yes, PackPro Training is nearby, offering pet sitting, training, and supply services, complementing Fetch N' Catch's dog training programs.
Where can I find home improvement or supply stores close to Fetch N' Catch?
Nearby options include HD Supply White Cap, White Cap Buffalo, and Miracle Method Surface Refinishing, useful if combining errands with your pet care visits.