Petco Grooming

Reviews

• GR

  Guy Jazzy Rainey

  5 days ago
  5.0
  Vincent did a great job with my dog Molly. I’m very satisfied.
• CR

  Channelle Ridgeway (RidgewayLynch2014)

  Mar 28, 2026
  1.0
  What a terrible grooming experience! If I could give zero stars, I would! I had an appointment scheduled for about a week and received a call the day before the scheduled appointment saying that the groomer my dog was scheduled with, which I selected any groomer as this is not my regular grooming location, had called out and they could not accommodate the grooming appointment. They asked if I can reschedule for another day that weekend after which I said I could not as we were traveling and needed her groomed before we left. They then rescheduled her for the day after her originally scheduled appointment. The day of the grooming was a nightmare. She had a 3pm appointment. We called to see if we could drop her off a little before the appointment because we had to be somewhere else at the same time and was told yes. My husband got there 20 mins before the appointment and waiting for 20 mins for the groomer to come to the front. The groomer never arrived and he had to leave. He went back shortly after 3pm as was greeted with a long line. After waiting in line for over 10 mins, he finally made it to the front and was scolded for being late. My husband told them he was waiting in line and was told that they would check the camera, which I thought was extremely rude. I received a phone call from one of the groomers 15 or so mins later saying he had taken over the grooming appointment, not the one my husband spoke with at drop off, and wanted to go over the hair cut. We asked for a long cut and he said she was a little matted and would need to cut it a little shorter than a long cut. We said it was ok because we’ve experience this before with her normal groomer, a different Petco location, and figured she has a lot of hair and it wouldn’t be too short. We were also informed the appointment would take 3-4 hours. By 7pm we still hadn’t heard from anyone. We thought to give them time as they seemed really busy that day and our regular groomer usually calls if they were running behind. We called 7:45pm only to be told that our dog had been ready, they were closing at 8pm, and that I had been called several time. I received not one call since speaking with the groomer around 3pm. My husband goes to pick up our dog and she was completely shaved! I was furious when he came home. This was completely unacceptable and unnecessary. We will NEVER return here for grooming! Thankfully it’s just hair that will grow back but it’s still cold out and for my dog to be practically bald is devastating, especially since she is meeting family for the first time.
• TJ

  Tyre Jackson

  Feb 9, 2026
  5.0
  We’ve started coming to the Baldwin location for my anxious pups grooming. Lorena has been amazing with his cuts and gaining my dogs trust! Appreciate her work and patience
• SA

  Shalaine Adams

  Dec 29, 2025
  5.0
  Our puppy, Buttercup loves going to PETCO for her grooming! Daniela is wonderful and always does a great job with our puppy!
• LW

  Lisa Wortmann

  Dec 26, 2025
  5.0
  The staff was very nice, kind to my dog, and did a great grooming job.

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