Vetco Total Care Animal Hospital

Reviews

• PE

  Paul Esposito

  Oct 1, 2025
  5.0
  The staff and vet were excellent and very professional. Highly recommended.
• WA

  William S Zamora A

  Aug 13, 2025
  3.0
  Very rude staff...
• LS

  Leslie Shaw

  Aug 11, 2025
  2.0
  I'm on my 3rd Dr visit with my 2-yr old Pomeranian Poodle ...she's still ill. Dr Cimetta is very caring and attentive however no blood work yet?
• GM

  Grace M

  Aug 8, 2025
  1.0
  I took my dog about a month ago. I spent over 800 between vaccines, microchip and exams. At the time of exam. I did not bring a fecal sample. I had 22 days to bring it, after this time, I lost the money they charged me for nothing, which by the way I was never informed. The person who answered the phone at the Baldwin Vetco, said that was store policy. So, even though I had spent so much money, they refused to refund me the $60 or &70 that would have cost had they actually done the test. In addition , I went to another vet and for what Vetco did I was overcharged. I would never take any of my pets to this or any Vetco.
• TC

  Taina Charles

  Jul 16, 2025
  1.0
  I was trying to place an order for heartworm prevention through Costco's pet pharmacy and was told that I need to contact the hospital for approval. I tried all day to get someone on the line but could never get through and was constantly left on hold for several minutes before being directed to voicemail. Finally, someone sends me a text message telling me that my dog is not a patient of the hospital and is a clinic patient (not true), and the clinic has no contact number so there's nothing they can do to help me. I spent close to $500 last year at their hospital for a full exam including shots, bloodwork, and the heartworm test, and they have recently sent me emails reminding me to schedule an annual physical with them, but I'm not a patient of the hospital? I have also taken my dog to their clinic as well, but I did not appreciate the dismissive way in which they spoke to me and that they did not offer me any solutions. After calling again and responding to their message they finally gave me a helpful answer, but it shouldn't take so much persistence just to get help with something so simple. I'm also not bringing my dog back here - I only started using Vetco because I thought it would be cheaper and more convenient than a private animal hospital but they're equally expensive and the customer service is horrible.

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