Business Details
About
VeterinarianAnimal HospitalVeterinary PharmacyPet Services
Banfield Pet Hospital® - Amherst provides quality and attentive health and wellness care for dog, cat and small animal pet patients. Our veterinarians and staff are committed to promoting responsible pet ownership and preventive health care with a full-service medical facility offering general services like routine vaccinations, microchipping, dental and surgical care and more. We are accepting new patients now.
Details
- Requires appointmentAvailable
Location
Hours
Reviews
3.9
183 reviews
5 stars
121
4 stars
12
3 stars
6
2 stars
6
1 star
38
What are people saying?
AI-generated from recent customer reviews
Staff Attitude
While many customers praised the friendly and caring nature of the staff, some reported unprofessional behavior and lack of empathy from certain team members.
Communication Issues
Numerous reviews highlighted significant problems with communication, including long wait times for updates, difficulty reaching the office by phone, and inconsistent information provided to clients.
Quality of Care
There were mixed reviews regarding the quality of care, with some customers expressing satisfaction with the treatment their pets received, while others reported misdiagnoses and unnecessary treatments.
Appointment Management
Customers frequently mentioned issues with appointment scheduling, including cancellations, long wait times, and confusion regarding appointment confirmations.
Pricing Concerns
Several reviews indicated dissatisfaction with pricing practices, including unexpected charges and perceived upselling of services.
- BFBrenda FieldsOct 31, 20255.0Thank you everyone that kept my furbaby in their prayers . I really want to thank BANFIELD VETERINARY HOSPITAL💖 for saving her LIFE Millie , had these stones removed from her bladder and also had a blockage where she couldn't urinate. But now she's home and recovering. Once again THANK YOU 😘FOR YOUR PRAYERS 🙏🏽💖 especially BANFIELD VETERINARY HOSPITAL / DOCTORS that did her surgery and saved her LIFE 💖🙏🏽☺️
- JKJoshua KellickOct 24, 20251.0This was our first and last time here. The front staff were super sweet. The older vet tech didn’t seem very friendly and too excited with her job. The worst was we paid to get our puppies ears tested for infection. The vet didn’t say a word about it. I had to ask and then she LIED and said his ears were fine. We get a call much after we left stating he had a double ear infection. This is ridiculous that this place cares for animals!
- NHNoah HarrisOct 23, 20252.0Nice, friendly staff. Almost every time we come for an appointment, we get forgotten about in the waiting room. We have to remind them that we’re still here.
- DFdenise ferralSep 16, 20255.0Banfield is the best! They love all babies as their own! Recommended !!!
- SMShae MuaSep 4, 20251.0Ive been going to this Banfield for years. Trying to give them grace. Last visit was the last straw for me. I just don’t understand why be in a profession where you’re scared of certain breeds. No patience, and just waste of time and money. I can’t depend on this location/doctors to give my dog the treatments she needs. This isn’t the first or only vet my dog has went to. So I know the difference between someone scared or not wanting to go through the hassle of getting stuff done Vs someone that isn’t scared and is adamant to getting the job done and trying every which way instead of giving up. I have a cat and dog that EVERYTIME I go in there they wanna turn them away for any minor inconvenience. I’m sorry but is this not your job ? I was a dog groomer and I’ve had dogs bite me left and right. Did that stop me from restraining and getting the job done ? No. Granted my dog has never bit them. They’ve tried to avoid that in many ways by muzzling and using an e collar. My dog is just scared of them because these are strangers but the way they handled themselves was not a in a way I even trusted what they were doing. There’s no way a scared dog and a scared doctor and a practitioner can mix. Do better not for yourself but to give these dogs a good place to go to when they need something as small as a “comprehension exam”.
Frequently Asked Questions About Banfield Pet Hospital
Does Banfield provide emergency care services?
No, but you can call us during hospital hours for urgent care advice. Depending on the situation, we can help provide a referral for urgent care, specialty providers, or to an emergency hospital. During non-hospital hours, please contact your local emergency hospital.
Can I get veterinary care online?
To help pets and their people stay healthy, Banfield clients who have Optimum Wellness Plans® can get remote general pet care advice and triage support directly from a veterinarian 24/7 through Vet Chat™ on the Banfield app.
What preventive pet health care services does Banfield offer?
We believe that preventive care is the most effective way to keep your pet healthy throughout all stages of life. Our pet hospitals offer many preventive care treatments, including:
• Vaccinations
• Dental Care
• Parasite Control
• Nutritional Counseling
• Behavioral Counseling
• Comprehensive Examinations
What is an Optimum Wellness Plan?
Optimum Wellness Plans are designed to provide annual preventive care. They include head-to-tail exams, vaccines, early screening diagnostics, consultations for proper nutrition, dental care and more! Since wellness plans are not insurance, they do not include treatment for unpredictable or abnormal conditions, however discounts would apply. Because pets need ongoing preventive care, wellness plans automatically renew at the end of each twelve month period (unless paid in full at enrollment).
How do I pay for an Optimum Wellness Plan?
You can spread the cost of your wellness plan across the 12 months of your annual agreement to make it easier to budget for the essential health care your pet needs. Your monthly payments can be automatically withdrawn from a checking or savings account or charged to a credit card so that you don’t have to worry about them once you enroll. We also offer the option of paying in full if you prefer.
What kind of appointment do I have?
• In-room appointments: You and your pet visit the vet together. Please arrive a few minutes before your appointment time
• Drop-off appointments: If you have a drop-off appointment, we will communicate a time to drop off your pet. Keep your phone nearby and we’ll call you when your pet is ready for pickup.
• Optimum Wellness Plans® Virtual Visits: If you have an Optimum Wellness Plan and scheduled a Virtual Visit, you’ll save valuable time and get quality care from the comfort of your home.
What are the operating hours of Banfield Pet Hospital in Amherst?
Banfield Pet Hospital in Amherst is open Monday through Saturday from 8:00 AM to 6:00 PM and closed on Sundays and major holidays.
Does Banfield Pet Hospital accept new patients?
Yes, Banfield Pet Hospital in Amherst is currently accepting new patients.
What preventive care services does Banfield Pet Hospital offer?
Banfield provides preventive services including vaccinations, dental care, parasite control, nutritional and behavioral counseling, and comprehensive examinations.
Can I schedule an appointment online for Banfield Pet Hospital in Amherst?
Yes, you can schedule an appointment online through their website or via the Banfield app available on iOS and Android.
Does Banfield Pet Hospital provide emergency care?
No, Banfield does not provide emergency care but offers urgent care advice during hospital hours and referrals if needed. For emergencies outside business hours, please contact a local emergency hospital.
What is an Optimum Wellness Plan offered by Banfield?
Optimum Wellness Plans provide annual preventive care, including exams, vaccines, diagnostics, nutrition consultations, and dental care, with automatic 12-month renewal unless paid in full.
What nearby pet-related stores can I visit along with Banfield Pet Hospital?
PetSmart, a pet store and groomer, is nearby, offering convenience for pet supplies and grooming before or after your pet's veterinary visit.
Are there places to grab coffee near Banfield Pet Hospital in Amherst?
Yes, Starbucks is located near Banfield Pet Hospital, perfect for grabbing a coffee while waiting or after your appointment.
Where can I shop for electronics or appliance stores near Banfield Pet Hospital?
Best Buy and Lovesac in Best Buy Amherst are nearby, providing options for electronics and furniture shopping in the same area.
Are there dining options close to Banfield Pet Hospital?
Carrabba's Italian Grill is nearby, offering a dining option where you can enjoy a meal before or after your pet’s visit at Banfield Pet Hospital.