West Charleston Animal Hospital

Reviews

• MT

  Maika T

  2 days ago
  5.0
  I brought my puppy to West Charleston Animal Hospital for her wellness check and a nail trim, and I couldn’t be happier with the experience! Dr. Kempf and the entire staff (front desk etc.) were amazing from start to finish. They were kind, patient, and so gentle with my puppy — she felt comfortable the whole time, which means a lot with a puppy! Dr. Kempf took the time to answer all my questions, explain everything clearly, and make sure Jinx was healthy and thriving. The staff handled her nail clipping with so much care, and it was quick and stress-free. I left feeling confident, supported, and grateful for such a great team taking care of my baby. Highly recommend West Charleston Animal Hospital!
• AR

  Amrak Rail

  Nov 13, 2025
  1.0
  I wish "0" were an option for they do NOT merit even one star. Will NEVER set foot in this "veterinary hospital" again! Be sure to research thoroughly/online any veterinarian (use full names) BEFORE you take your pet in: Nevada Medical Examiners site and also sites outside of state.
• GG

  Galynn Genevieve

  Nov 10, 2025
  5.0
  From the front desk, to the medical assistants, to any DR we see, we are very happy with the care provided by West Charleston Animal Hospital. Our pup has a sensitive temperament and we have never had an issue at the office. They handle any and all accommodations we need, confidently. I trust the staff when I have to bring her in. My pup had to get weekly injections for almost 6 months and she was never anxious/ stressed when entering due to the team treating her so well. I have never seen a (normally anxious) dog so happy/ excited to walk into the vet.
• YK

  YouDont KnowEverything

  Nov 6, 2025
  2.0
  Went in to get vaccines for my dog. Was charged for 2 different line items: DA2PP and Parvovirus vaccines. As far as I know DA2PP includes parvo. That's what one of the Ps stands for in DA2PP. The front desk girl said it didn't. Either the girl doesn't know her vaccines, or they charging double for parvo vaccines.
• KC

  Keith Chung

  Oct 17, 2025
  2.0
  My cat was scheduled for a teeth cleaning at West Charleston Animal Hospital, and I also wanted to address a lump I was concerned about. When Dr. Amani Lee came in, I addressed my concerns. She returned with an itemized estimate, but it was very difficult to read; it was hard to line up the procedure with its correct cost. While trying to read it, I took the estimate off the clipboard so I could use the clipboard itself to better align the items and costs. Dr. Lee abruptly took the clipboard out of my hands. When I told her, I was having difficulty reading the estimate and asked if I could use the clipboard to help, she replied, "no this clipboard is mine." I then reached out for the pen she was holding so I could use it to help read, and she pulled back, saying I shouldn't "yank the pen from her hands." My mother and I were shocked by her escalating rudeness and defensive behavior as we were simply trying to read a confusing estimate. Dr. Lee then became confrontational, stating that we were being "rude" and eventually told us, "you're welcome to find another vet." When I asked for clarification, she repeated, "If you want, I can get you another vet." The situation was completely unacceptable, and we almost left. Fortunately, Dr. Lee brought in Dr. Jon Kempf. We explained what happened, and Dr. Kempf was incredibly calm, professional, and empathetic. He took the time to address all our concerns, made us feel comfortable, and we decided to proceed with the cleaning. The reason this isn't a one-star review is solely because of Dr. Kempf. His professionalism saved the appointment. However, the experience with Dr. Lee was deeply unsettling, unprofessional, and is concerning for a healthcare provider. I hope the management addresses this issue. Given the extremely unprofessional interaction, I also recommend the hospital consider installing cameras in the patient rooms. I have provided a complete account, and I can assure you there was nothing we did to provoke this behavior from Dr. Lee. This entire situation was as ridiculous as it sounds.

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