Vetco Total Care Animal Hospital

Reviews

• KK

  Kapriece Kroeger

  Nov 8, 2025
  3.0
  The experience was made better by management, but I'm still quite upset and if it wasnt for me wanting to keep the same vet, I'd go somewhere else. I tried to call and make an appointment for my cat. The receptionist, Nicole, is rude and a liar. She told me that my cat needs to be medicated before coming in because he's shown signs of aggression as per the notes in his charts. I asked her to double check if she was on the right account because not a single vet has told me that my cat is aggressive or shown signs of aggression. Nicole kept telling me that she was on my account and that the note could have been put there as a "mistake" or "anybody could have written it".... Seriously, anybody? A mistake??? That's not just some small mistake. I asked for a manager and after a brief hold, Nicole (not the manager) came back and told me that according to my pet's file that in 2021, he was showing signs of aggression and the 17th would be the soonest date they could see my cat... Wow, that was all wrong. The manager was kind and able to help clear up the confusion because it WAS the wrong account she was looking at, and not only that, but I was able to make an appointment sooner that the 17th as there was availability.. Thank you management for helping clear this up!
• 2G

  2 Hotdogs & a Girl

  Oct 26, 2025
  1.0
  Staff was 10 minutes late to our 8A appt & then wanted to check someone else in before us because she had a walker ... she also had an appt 30 minutes after us. There was no emergency with that customer's dog, so not sure what the front desk's logic was to delay our visit even more. There was, however, another frantic customer concerned about her puppy's welfare & THAT, too, took precedence over our appt as we sat in a room for 20 minutes just to talk to the vet regarding a follow-up & meds. Our tech, Erin, was as kind as possible, even the vet was very pleasant, but the lack of professionalism in timeliness & procedure left a lot to be desired. We didn't leave there until 9A for a simple follow-up. I understand that things happen, but fun fact, things can be prevented as well. If you book an 8A appt, you should have staff there prior to ensure timely intake. If other customers show up earlier than their appt, at no time should they get consideration over another customer. Emergencies are emergencies, but you should still communicate to your customers that they have not been forgotten. Happily, there are other Petco's we can go to, so this one is no longer a choice for us.
• KK

  Kathleen Kvassay

  Oct 25, 2025
  5.0
  October 7, 2025 we spoke with Amy at Vetco in Las Vegas and she made room for our 13 year old dog, Axl to see the Vet due to an eye issue. She was very caring and had wonderful customer service skills. We were from out of town, and she could have easily stated there were no appointments left, but she took the time to help us. Thank you Amy!
• TS

  Todd Shiber

  Oct 13, 2025
  1.0
  Misinformation provided by phone. I called them Saturday to see if they had the canine influenza vaccine and how much it would cost to get my dog her 2nd shot. They told me sixty some dollars. I asked if that was the total, she said there maybe a hazardous waste disposal fee but that is it. I've seen plenty of disposal fees and they tend to be $5-10. I showed up a few minutes early for our appointment. She then advised me it would be like $150 with an exam. I explained that I cannot afford that and that on Saturday--I was told a different amount. She wanted to shift the blame to me, but I honestly have no idea how I could have been more clear when I asked for a total price on the phone. She explained that if she doesn't perform the 2nd shot, my dog isn't vaccinated. Well, that's only half true. I can goto a Vetco Vaccination Clinic and have the same shot for ~$50. We always get our shots at the Vaccination Clinic, they didn't have an available appointment that fit my schedule this time. I knew the hospital would charge more, and when I was told $68 plus disposal fee, it sounded like a total amount, especially after my exact question was, "is that the total?". We can surely wait and have it done next week for a hundred dollars less at a clinic. I won't be back to this Petco location for any of my future needs.
• LR

  Lily Rivera

  Sep 17, 2025
  5.0
  By far my favorite Vetco I have been to. Staff is very friendly and caring about my pup. We truly felt welcome.

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