Vetco Total Care Animal Hospital

Reviews

• DV

  Danelle Vigh

  Dec 25, 2025
  3.0
  The front desk is very friendly but I found the Dr and Assistant short and a little rude. Bedside manner was not pleasant and bordered on u professional. I wanted to make this my vet but I am really not sure.
• RW

  Romana Wells

  Dec 22, 2025
  5.0
  Everyone was totally awesome, customer service was good and the doctor was the best...she took the time to listen ti my concerns, she was very attentive to my baby ...she made my baby n myself feel very comfortable and welcome. I must say I was very surprised when I recieved a follow up call the bext day to see how my baby was doing...totally awesome...I must say I usually go to the one on Warm Springs and they have nothing on the Decatur Petco...I never recieved a follow up from them and when I go there I always feel like I am a burden because I ask questions. Definitely will nake the Dexatur location my go too..I will take the longer drive..well worth it. Happy Holidays
• 2G

  2 Hotdogs & a Girl

  Oct 26, 2025
  1.0
  Staff was 10 minutes late to our 8A appt & then wanted to check someone else in before us because she had a walker ... she also had an appt 30 minutes after us. There was no emergency with that customer's dog, so not sure what the front desk's logic was to delay our visit even more. There was, however, another frantic customer concerned about her puppy's welfare & THAT, too, took precedence over our appt as we sat in a room for 20 minutes just to talk to the vet regarding a follow-up & meds. Our tech, Erin, was as kind as possible, even the vet was very pleasant, but the lack of professionalism in timeliness & procedure left a lot to be desired. We didn't leave there until 9A for a simple follow-up. I understand that things happen, but fun fact, things can be prevented as well. If you book an 8A appt, you should have staff there prior to ensure timely intake. If other customers show up earlier than their appt, at no time should they get consideration over another customer. Emergencies are emergencies, but you should still communicate to your customers that they have not been forgotten. Happily, there are other Petco's we can go to, so this one is no longer a choice for us.
• KK

  Kathleen Kvassay

  Oct 25, 2025
  5.0
  October 7, 2025 we spoke with Amy at Vetco in Las Vegas and she made room for our 13 year old dog, Axl to see the Vet due to an eye issue. She was very caring and had wonderful customer service skills. We were from out of town, and she could have easily stated there were no appointments left, but she took the time to help us. Thank you Amy!
• TS

  Todd Shiber

  Oct 13, 2025
  1.0
  Misinformation provided by phone. I called them Saturday to see if they had the canine influenza vaccine and how much it would cost to get my dog her 2nd shot. They told me sixty some dollars. I asked if that was the total, she said there maybe a hazardous waste disposal fee but that is it. I've seen plenty of disposal fees and they tend to be $5-10. I showed up a few minutes early for our appointment. She then advised me it would be like $150 with an exam. I explained that I cannot afford that and that on Saturday--I was told a different amount. She wanted to shift the blame to me, but I honestly have no idea how I could have been more clear when I asked for a total price on the phone. She explained that if she doesn't perform the 2nd shot, my dog isn't vaccinated. Well, that's only half true. I can goto a Vetco Vaccination Clinic and have the same shot for ~$50. We always get our shots at the Vaccination Clinic, they didn't have an available appointment that fit my schedule this time. I knew the hospital would charge more, and when I was told $68 plus disposal fee, it sounded like a total amount, especially after my exact question was, "is that the total?". We can surely wait and have it done next week for a hundred dollars less at a clinic. I won't be back to this Petco location for any of my future needs.

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