Banfield Pet Hospital® - Las Vegas Rainbow provides quality and attentive health and wellness care for dog, cat and small animal pet patients. Our veterinarians and staff are committed to promoting responsible pet ownership and preventive health care with a full-service medical facility offering general services like routine vaccinations, microchipping, dental and surgical care and more. We are accepting new patients now.
While many customers praised the veterinary staff for their care and compassion, numerous reviews highlighted poor experiences with front desk staff, citing rudeness and unprofessionalism.
Quality of Care
Several customers expressed satisfaction with the quality of care provided to their pets, particularly by specific veterinarians like Dr. Sharpe and Dr. Berday.
Customer Service
There were significant complaints regarding customer service, particularly in terms of communication and responsiveness, with some customers feeling abandoned during urgent situations.
Pricing Concerns
Many reviews mentioned dissatisfaction with pricing, particularly regarding the wellness plans, which some customers felt were misleading or not worth the cost.
DH
Donald Hansen
3 days ago
5.0
My 19 year old kittie has been in the senior plan (about $1000/yr or $75/mo) for one complete year. I have no doubt that the only reason he is still alive and healthier than ever is because of it!
KG
Karyssa Garcia
Jan 28, 2026
5.0
This location was able to get my pup in on a Sunday morning when I was very concerned about her. Really appreciate their flexibility and kindness!
KL
Kat Lillard
Jan 28, 2026
3.0
I have 4 cats and one pupper. Banfield used to be my go-to for vet care; unfortunately since Covid service has not been the same for my cats.
LP
Laura Paternostro
Jan 27, 2026
1.0
Terrible experience when we couldn’t be seen at our regular location made an appointment here. The doctor and staff are horrible people and totally unprofessional. They refused treatment to a sick dog!
JJ
Jon Jon
Jan 27, 2026
1.0
By far the worst place to bring your pet they are super unprofessional and very incompetent do not trust this place with your pet.
Frequently Asked Questions About Banfield Pet Hospital
Does Banfield provide emergency care services?
No, but you can call us during hospital hours for urgent care advice. Depending on the situation, we can help provide a referral for urgent care, specialty providers, or to an emergency hospital. During non-hospital hours, please contact your local emergency hospital.
Can I get veterinary care online?
To help pets and their people stay healthy, Banfield clients who have Optimum Wellness Plans® can get remote general pet care advice and triage support directly from a veterinarian 24/7 through Vet Chat™ on the Banfield app.
What preventive pet health care services does Banfield offer?
We believe that preventive care is the most effective way to keep your pet healthy throughout all stages of life. Our pet hospitals offer many preventive care treatments, including:
• Vaccinations
• Dental Care
• Parasite Control
• Nutritional Counseling
• Behavioral Counseling
• Comprehensive Examinations
What is an Optimum Wellness Plan?
Optimum Wellness Plans are designed to provide annual preventive care. They include head-to-tail exams, vaccines, early screening diagnostics, consultations for proper nutrition, dental care and more! Since wellness plans are not insurance, they do not include treatment for unpredictable or abnormal conditions, however discounts would apply. Because pets need ongoing preventive care, wellness plans automatically renew at the end of each twelve month period (unless paid in full at enrollment).
How do I pay for an Optimum Wellness Plan?
You can spread the cost of your wellness plan across the 12 months of your annual agreement to make it easier to budget for the essential health care your pet needs. Your monthly payments can be automatically withdrawn from a checking or savings account or charged to a credit card so that you don’t have to worry about them once you enroll. We also offer the option of paying in full if you prefer.
What kind of appointment do I have?
• In-room appointments: You and your pet visit the vet together. Please arrive a few minutes before your appointment time
• Drop-off appointments: If you have a drop-off appointment, we will communicate a time to drop off your pet. Keep your phone nearby and we’ll call you when your pet is ready for pickup.
• Optimum Wellness Plans® Virtual Visits: If you have an Optimum Wellness Plan and scheduled a Virtual Visit, you’ll save valuable time and get quality care from the comfort of your home.
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Certified March 01, 2026Yext Knowledge Graph
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