Business Details
About
VeterinarianAnimal HospitalVeterinary PharmacyPet Services
Keeping pets and people safe is our top priority. COVID-19 may affect hospital hours, scheduling and services at some locations. Please know we are doing our best to minimize any inconvenience and thank you for bearing with us — please call ahead so we can ensure your pet’s needs can be met and advise you on next steps. If you’re a Banfield Optimum Wellness Plan® client, you can connect with a veterinarian 24/7 via Vet Chat™ through the Banfield app for general pet care advice and triage support.
Details
- Requires appointmentAvailable
Location
Hours
Reviews
4.2
279 reviews
5 stars
188
4 stars
34
3 stars
9
2 stars
15
1 star
33
What are people saying?
AI-generated from recent customer reviews
Staff Care
Many customers praised the staff for being friendly, professional, and caring towards their pets.
Service Quality
Overall, customers reported good experiences with the medical care provided, although some expressed concerns about unnecessary procedures and high costs.
Pricing Issues
Several reviews highlighted dissatisfaction with pricing, noting that services were perceived as expensive and sometimes unclear.
Customer Service
Mixed feedback on customer service, with some praising the staff's helpfulness while others reported rude interactions and poor communication.
Cleanliness Concerns
A few customers mentioned cleanliness issues within the facility, indicating a need for better maintenance.
- AHArturo Herrera1 day ago5.0Facility is clean and well organized. Dr Adam’s was welcoming and knowledgeable. He answered all of our questions.
- JHJaune Howie5 days ago1.0This place used to be fantastic but three times now they have screwed me over. They repeatedly have vets leave early even when they have appointments scheduled. When my cat needs a refill on his medication, every time, that vet is suddenly not in and we have to bring him back for another appointment where the vet still left early. They send emails claiming your cat needs a rabies vaccine which is required by law and then give you attitude when you get there claiming that he didn't need it for another month despite sending the email saying he did. They never confirm anything about the appointment with you beforehand so this could be solved. They lie about what your cat really needs to try and make you spend more of your money, time and gas with them. Half of their vets act like the hate cats and find them disgusting. Customer service is abhorrent. Nothing is ever done to fix the problem. Dont bother making any appointments past noon here, they're going to send the vet home at three so they won't be able to help you. Three times we have been here they've claimed to just not have prescription pads to refill any medications. I am so tired of being screwed over and then given attitude by this hospital. It used to be incredible with incredible vets that I felt cared about my babies' well being but I'm guessing those vets moved to better practices.
- ADAd DDec 1, 20255.0Always great, they never disappoint. Kind, professional, affordable.
- JAJoe ANov 22, 20255.0They took good care of my kitty Emma. Friendly, helpful, pretty affordable.
- JGJulianna GrossNov 6, 20255.0Unfortunately we had to put our fur baby of 16 years to rest Halloween morning. Banfield was so amazing at helping us through the process and taking care of our sweet boy. Staff was very supportive and amazing through the whole process.
Frequently Asked Questions About Banfield Pet Hospital
Does Banfield provide emergency care services?
No, but you can call us during hospital hours for urgent care advice. Depending on the situation, we can help provide a referral for urgent care, specialty providers, or to an emergency hospital. During non-hospital hours, please contact your local emergency hospital.
Can I get veterinary care online?
To help pets and their people stay healthy, Banfield clients who have Optimum Wellness Plans® can get remote general pet care advice and triage support directly from a veterinarian 24/7 through Vet Chat™ on the Banfield app.
What preventive pet health care services does Banfield offer?
We believe that preventive care is the most effective way to keep your pet healthy throughout all stages of life. Our pet hospitals offer many preventive care treatments, including:
• Vaccinations
• Dental Care
• Parasite Control
• Nutritional Counseling
• Behavioral Counseling
• Comprehensive Examinations
What is an Optimum Wellness Plan?
Optimum Wellness Plans are designed to provide annual preventive care. They include head-to-tail exams, vaccines, early screening diagnostics, consultations for proper nutrition, dental care and more! Since wellness plans are not insurance, they do not include treatment for unpredictable or abnormal conditions, however discounts would apply. Because pets need ongoing preventive care, wellness plans automatically renew at the end of each twelve month period (unless paid in full at enrollment).
How do I pay for an Optimum Wellness Plan?
You can spread the cost of your wellness plan across the 12 months of your annual agreement to make it easier to budget for the essential health care your pet needs. Your monthly payments can be automatically withdrawn from a checking or savings account or charged to a credit card so that you don’t have to worry about them once you enroll. We also offer the option of paying in full if you prefer.
Hours and services may vary due to COVID-19.
• In-room appointments: You and your pet visit the vet together. Please arrive a few minutes before your appointment time
• Drop-off appointments: If you have a drop-off appointment, we will communicate a time to drop off your pet. Keep your phone nearby and we’ll call you when your pet is ready for pickup.
• Optimum Wellness Plans® Virtual Visits: If you have an Optimum Wellness Plan and scheduled a Virtual Visit, you’ll save valuable time and get quality care from the comfort of your home.
What are the operating hours of Banfield Pet Hospital in Las Vegas Nellis?
Banfield Pet Hospital is open Monday through Saturday from 7:00 AM to 7:00 PM and Sunday from 7:00 AM to 6:00 PM. It is closed on the following holidays: November 26 and 27, December 24, 25, 31, and January 1.
Does Banfield Pet Hospital offer emergency care services?
No, Banfield Pet Hospital does not provide emergency care services. You can call during hospital hours for urgent care advice and referrals. For emergencies outside of hospital hours, please contact your local emergency hospital.
Can I access veterinary care online through Banfield?
Yes. Clients with Optimum Wellness Plans can get remote general pet care advice and triage support 24/7 via Vet Chat™ on the Banfield app.
What preventive care services does Banfield provide?
Banfield offers vaccinations, dental care, parasite control, nutritional and behavioral counseling, and comprehensive examinations to keep your pet healthy throughout all life stages.
What is included in the Optimum Wellness Plan at Banfield?
This plan includes annual preventive care such as head-to-tail exams, vaccines, early diagnostics, nutrition consultations, dental care, and more. It automatically renews annually unless paid in full at enrollment.
How can I pay for the Optimum Wellness Plan at Banfield?
Payments can be spread monthly over 12 months via automatic withdrawal from a bank account or credit card. Paying in full at enrollment is also an option.
Are there any special procedures during COVID-19 at Banfield Pet Hospital?
Yes. Options include in-room appointments where you visit with your pet, drop-off appointments with phone updates, and virtual visits for Optimum Wellness Plan clients.
What nearby pet-related stores can I visit near Banfield Pet Hospital?
PetSmart is nearby, offering pet supplies and services. This can be convenient for customers to purchase pet products before or after veterinary visits.
Are there dining options near Banfield Pet Hospital for visitors?
Yes, nearby dining includes Ms. Bobbie's Kitchen, Buffet at Asia, Dragon Buffet, and Chipotle Mexican Grill, perfect for grabbing a meal during your visit.
What other convenient retail locations are near Banfield Pet Hospital?
Nearby retail stores such as Catherines for women's clothing, Half Price Furniture & Mattress Store, and Ross Dress for Less offer shopping options that visitors can explore before or after their appointment.