Banfield Pet Hospital

Reviews

• SV

  Susana V.

  Dec 24, 2025
  1.0
  Banfield is a joke and so is their care plan. We signed up for the most expensive plan a year ago when we got our puppy. About two weeks ago they called us to let us know we were behind on Ginny’s shots and needed to schedule to get caught up and do her teeth cleaning. Fast forward to a week later my dog started having diarrhea. At first we weren’t really concerned because she was still playful so we didn’t think it was anything serious. We wanted to wait 24hrs to see if it would pass. After 24 hours she wasn’t getting better but at that point their office was closed and had to wait until the next day to call. The next day came and of course they didn’t have anything available until the next day. We asked if we should be concerned or try taking her somewhere else. They told us she would be okay to bring in the next day. Banfield said they would give us a call to update in about an hour after we dropped her off. After not getting a call after 4 hours we called to make sure everything was okay. They had her there for HOURS. In that entire time they did nothing. They literally just looked at her and assumed it was nothing. The Dr sent her home with anti diarrhea medicine and a probiotic. Also, the Dr told us we wouldn’t see any improvement until about the third day and to wait at least 5 days before bringing her back. The next day my dog looked worse. We called an emergency vet to ask if we should bring her in again and were told to try a bland diet. The following day we ran out and got everything we needed for her bland diet. At first she was eating and then that night she started refusing food and water. We rushed her to an emergency vet and they ran some testing. Turns out she had pneumonia. We were charged an astronomical amount to keep her over night that we couldn’t afford. They gave us some stuff to get her through the night and told us to take her to her banfield the next morning, assuring us she would be okay. After being at the emergency vet until 4 a.m. I woke up at 7 a.m. to try to get her in at banfield. I explained to them that she had pneumonia, she was struggling to breathe, wasn’t eating or drinking. I also mentioned that she looked like she was dying. They responded with “we don’t have anything available until after the holidays.” EXCUSE ME WHAT!? After calling FOUR locations someone finally told me that they don’t do oxygen in house and they would have to send us to an emergency vet. When we get to another emergency vet they took one look at her and immediately wanted blood work. Come to find out she had been trying to fight an infection for so long that she had almost no white blood cells left. They immediately started her on iv antibiotics and oxygen. Not even 3 hours later my dogs body gave up and she passed. I truly believe this could’ve been avoided if banfield did their job right and did blood work when they had her in their care. They told us to wait five days to bring her back and she died on the third day. The last thing I wanted to mention is, when we called to cancel our care plan because our dog is dead thanks to them, they said we owed over $700 for services. Please do yourself and your animals a favor and stay far away from all banfield locations.
• AC

  Augie cardenas

  Dec 22, 2025
  1.0
  Get charged 70+ bucks a month just to get told to go somewhere else when my dog is dying. Too bad I didnt take that three day appointment, she passed away the next day. Guess shes not coming. Thanks for that sub-par care 👍
• JS

  Jacqueline Scholer

  Dec 17, 2025
  5.0
  Dr Adams is great! All the way! Even called few times see how's Chanel doing!
• AC

  Aaron Crawford

  Dec 17, 2025
  3.0
  Dr. is good, but be prepared to wait 20+min to drop your pet off. The monthly plans are set up to where you can not cancel anytime, you have to wait for your renewal period to be up, or pay a hefty fee which I wish was explained more when I was signing up.
• TW

  Tiffany Wolfe

  Nov 12, 2025
  3.0
  Struggling to agree with the vet since my dog is still not responding to what she put him on, which I had to openly disagree to get her to even try something else. She did not do proper testing and basically did not do much but have a bad attitude for me calling her out.

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