Business Details
About
VeterinarianAnimal HospitalVeterinary PharmacyPet Services
Banfield Pet Hospital® - Las Vegas Durango provides quality and attentive health and wellness care for dog, cat and small animal pet patients. Our veterinarians and staff are committed to promoting responsible pet ownership and preventive health care with a full-service medical facility offering general services like routine vaccinations, microchipping, dental and surgical care and more. We are accepting new patients now.
Details
- Requires appointmentAvailable
Location
Hours
Reviews
3.9
160 reviews
5 stars
99
4 stars
14
3 stars
12
2 stars
7
1 star
28
What are people saying?
AI-generated from recent customer reviews
Customer Service
Many customers reported rude or unhelpful interactions with reception staff, leading to frustration and dissatisfaction.
Veterinary Care
While some customers praised the veterinarians for their care and knowledge, others expressed concerns about the quality of care and the prioritization of policies over pet health.
Pricing Issues
Several reviews highlighted high costs for services and medications, with some customers feeling that they were overcharged or pressured into unnecessary treatments.
Positive Experiences
Despite negative feedback, many customers shared positive experiences with specific staff members and appreciated the care their pets received.
Appointment Availability
Customers frequently mentioned difficulties in securing timely appointments, especially for urgent care, indicating a need for better scheduling.
- TWTiffany WolfeNov 12, 20253.0Struggling to agree with the vet since my dog is still not responding to what she put him on, which I had to openly disagree to get her to even try something else. She did not do proper testing and basically did not do much but have a bad attitude for me calling her out.
- ADAnna DoelleOct 21, 20251.0After using Banfield for nearly 20 years with several pups, it's unfortunate that I have to leave this review. Today, after calling to see if I could bring my pup in today because she's bleeding in her poop, I was told by Lauren that unless I could get there by 12pm she couldn't be seen!!! Being unable to get there by that time I inquired if she could just be seen this afternoon as a walk-in since she's covered under the OWP program, I was told, no the Dr was too busy!! What...my dog is bleeding!?!? I was told I could try another facility or an emergency pet hospital (which of course I would have taken her to if it was life threatening!) I called back & was extremely polite to who I spoke with but was told the same thing basically...too bad, no room for your bleeding pup...unless it's before 12pm & then as I was asking to have the Dr call me or something else...she hung up on me, unfortunately I didn't catch her name. Called again hoping to reach a kinder employee & since I know our phone #'s show on their caller ID, I knew I'd get another person, Tammy answered & relayed that same information & that Mr. Dr. Adams would probably NOT call me back since he's sooooo busy! I have secured an appt at another facility and will never take any of my pets to this location again, even though it's the closest!!! I get being busy, I get having existing appointments, I get the staff covering for the Dr's busyness but at what point is pet patient care more important?!? My appointments have been bumped, delayed & rescheduled at Banfield over the years & I've ALWAYS understood that could happen and thought I would be able to get the same treatment if my pup needed to be seen asap! I will also be cancelling my OWP program on both my pets as they expire. I'm so disappointed but I guess this is what treatment looks like in 2025!!
- JMJeremiah MarielloOct 18, 20251.0How this place has 4 stars amazes me. Every time I bring in my dog they find a new way to injure them. My perfectly health dog comes back with a new $500+ injury. Have the plan sucks they will find some other way to charge you.
- JJJimSep 15, 20251.0Your vaccine gave my cat,CHARLIE, a "vax-tumor"that killed her. Even after they took her leg. I think your hospital kills loving pets.
- FTFrancine TerrellSep 15, 20255.0Great
Frequently Asked Questions About Banfield Pet Hospital
Does Banfield provide emergency care services?
No, but you can call us during hospital hours for urgent care advice. Depending on the situation, we can help provide a referral for urgent care, specialty providers, or to an emergency hospital. During non-hospital hours, please contact your local emergency hospital.
Can I get veterinary care online?
To help pets and their people stay healthy, Banfield clients who have Optimum Wellness Plans® can get remote general pet care advice and triage support directly from a veterinarian 24/7 through Vet Chat™ on the Banfield app.
What preventive pet health care services does Banfield offer?
We believe that preventive care is the most effective way to keep your pet healthy throughout all stages of life. Our pet hospitals offer many preventive care treatments, including:
• Vaccinations
• Dental Care
• Parasite Control
• Nutritional Counseling
• Behavioral Counseling
• Comprehensive Examinations
What is an Optimum Wellness Plan?
Optimum Wellness Plans are designed to provide annual preventive care. They include head-to-tail exams, vaccines, early screening diagnostics, consultations for proper nutrition, dental care and more! Since wellness plans are not insurance, they do not include treatment for unpredictable or abnormal conditions, however discounts would apply. Because pets need ongoing preventive care, wellness plans automatically renew at the end of each twelve month period (unless paid in full at enrollment).
How do I pay for an Optimum Wellness Plan?
You can spread the cost of your wellness plan across the 12 months of your annual agreement to make it easier to budget for the essential health care your pet needs. Your monthly payments can be automatically withdrawn from a checking or savings account or charged to a credit card so that you don’t have to worry about them once you enroll. We also offer the option of paying in full if you prefer.
What kind of appointment do I have?
• In-room appointments: You and your pet visit the vet together. Please arrive a few minutes before your appointment time
• Drop-off appointments: If you have a drop-off appointment, we will communicate a time to drop off your pet. Keep your phone nearby and we’ll call you when your pet is ready for pickup.
• Optimum Wellness Plans® Virtual Visits: If you have an Optimum Wellness Plan and scheduled a Virtual Visit, you’ll save valuable time and get quality care from the comfort of your home.
What are the regular operating hours of Banfield Pet Hospital in Las Vegas Durango?
Banfield Pet Hospital is open Monday through Saturday from 8:00 AM to 6:00 PM and on Sunday from 7:00 AM to 5:00 PM.
Is Banfield Pet Hospital open on major holidays?
No, Banfield Pet Hospital is closed on major holidays including November 26 and 27, 2025, December 24, 25, and 31, 2025, and January 1, 2026.
Does Banfield Pet Hospital provide emergency care services?
No, Banfield Pet Hospital does not provide emergency care but offers urgent care advice during hospital hours and referrals to emergency hospitals if necessary.
Can I access veterinary care online through Banfield?
Yes, clients with Optimum Wellness Plans can get remote general pet care advice and triage support 24/7 via Vet Chat™ on the Banfield app.
What preventive pet health care services does Banfield Pet Hospital offer?
Services include vaccinations, dental care, parasite control, nutritional and behavioral counseling, and comprehensive examinations to keep your pet healthy.
What is included in an Optimum Wellness Plan at Banfield?
The plan covers annual preventive care such as exams, vaccines, early diagnostics, nutrition and dental consultations, with automatic yearly renewal.
How can I schedule an appointment at Banfield Pet Hospital?
You can schedule an appointment online through Banfield’s website or via their app for in-room, drop-off, or virtual visits.
What nearby pet services can I visit along with Banfield Pet Hospital?
PetSmart, a pet store and service provider, is located nearby offering pet supplies and grooming services, which complements Banfield’s veterinary care.
Are there convenient retail or dining options near Banfield Pet Hospital?
Yes, nearby places include Better Days Coffee & Acai for refreshments, and Wingstop or Buffalo Wild Wings for dining, ideal for waiting or post-appointment visits.
How can nearby transit or local amenities help me visit Banfield Pet Hospital?
Nearby landmarks such as Tuesday Morning and Kohl’s can be useful waypoints for locating Banfield, and local amenities provide convenience during your visit.