Business Details
About
VeterinarianAnimal HospitalVeterinary PharmacyPet Services
Banfield Pet Hospital® - Henderson provides quality and attentive health and wellness care for dog, cat and small animal pet patients. Our veterinarians and staff are committed to promoting responsible pet ownership and preventive health care with a full-service medical facility offering general services like routine vaccinations, microchipping, dental and surgical care and more. We are accepting new patients now.
Details
- Requires appointmentAvailable
Location
Hours
Reviews
4.0
153 reviews
5 stars
94
4 stars
18
3 stars
8
2 stars
8
1 star
25
What are people saying?
AI-generated from recent customer reviews
Customer Service
Many customers reported unprofessional and dismissive behavior from staff, leading to dissatisfaction with service.
Veterinary Care
While some customers praised the care provided by specific veterinarians, others expressed concerns about misdiagnoses and lack of thoroughness in treatment.
Appointment Management
Numerous reviews highlighted issues with appointment scheduling and long wait times, causing frustration among pet owners.
Pricing Concerns
Several customers felt that the costs were excessive and that they were upsold on unnecessary services.
Positive Experiences
Despite negative feedback, there were also many positive reviews praising the caring nature of some staff and the quality of care for pets.
- CMCelia Miyagawa4 days ago4.0Update: they were able to fix the payment issues and because of the business took several hours to input the appointment information. The wellness visit was completed, it just took 2 hours and we didnt get to talk to the vet. Extremely frustrated. I was told on the phone that I was scheduled for an appointment for my 2 cats on 11/20/25 and that the free wellness exam would be for both of my cats since they were both new patients. When I arrived at the clinic, I looked at the coupon and it said only for 1 cat. There was a miscommunication, that's fine, I was happy to pay still. We sat at the vet for 2 full hours and barely received any communication. Over the course of 1.25hrs, my cats received a couple annual vaccines and we waited 45min for the vet to return. Throughout that 45min, we asked if we could pay the bill and receive a followup call because it had already been so long. They said they couldn't let us pay and leave until the doctor came out. We received no information about why things were taking so long until we asked several times. They said for the wait, they'd allow my coupon to be used for both cats, but would need to have me pay then be refunded the other visit in a week. I was understanding about that. We never saw the doctor. They ended up allowing us to pay and leave after 2 hours of waiting. The true straw that broke the camels back was that when I looked at the paperwork, the only things completed at the visit were their vaccines. There were no vitals. No weight. It says that my sterilized 9 year-old cat is intact. I tried really hard to give the benefit of the doubt, but I nearly missed another appointment I needed to go to because the care took so long, then I came to find out that no wellness visit appeared to have been completed. I really hope this can be remedied. Will update.
- CDCarol Durkin5 days ago5.0Always great and caring service for my small dog. Thank you!
- DLDETAILX LLCOct 19, 20252.0Very disappointed in the way my visit went today ,when I was living in Colorado I was happy with Banfield ,Henderson Nevada …not so much ! Very unprofessional,will not renew my plan
- RFR FletchOct 15, 20251.0So, I have visited this location on multiple occasions and I initially thought the service was pretty decent. However, today I made an online appt for my dog who is showing signs of either, conjunctivitis or allergies, but he was pretty miserable looking when I went home for lunch. Since I am a first responder, I arranged for family to pick him up(from across town) and take him in for his 4:30 appt. I get a call shortly after telling me that he could not be seen because they have to start preparing to close and and start their cleaning at 5pm. Well, online the office hours showed Monday thru Wed open until 7pm and the rest of the days closing at 6pm. I was confused why it was a hardship to see him for a few minutes to give a prescription. We weren't coming in for surgery, it's pink eye! The girl who answered the phone was very dismissive and tried to hurry me along. I spoke to another gentlemen at a different location who was willing to see him, but we would not make it there in time. What a disappointment! I guess cleaning the floors take priority over treating the patient! I have patronized this location, but not anymore. Bad business.
- JHJanice HenryOct 3, 20255.0⭐️⭐️⭐️⭐️⭐️ I can’t say enough about the wonderful care my little Frenchie, Louie H., receives at Banfield under Dr. McTear and her amazing team! From the moment we walk in, I know Louie is in the best hands. They truly listen to my concerns, make scheduling appointments easy, and always give us the time and attention we need. Dr. McTear is knowledgeable, patient, and takes the time to explain everything so I feel confident about Louie’s care. It’s such a relief to have a veterinary team that treats Louie like family. We are so lucky to have them as part of Louie’s healthcare team! 🐾❤️
Frequently Asked Questions About Banfield Pet Hospital
Does Banfield provide emergency care services?
No, but you can call us during hospital hours for urgent care advice. Depending on the situation, we can help provide a referral for urgent care, specialty providers, or to an emergency hospital. During non-hospital hours, please contact your local emergency hospital.
Can I get veterinary care online?
To help pets and their people stay healthy, Banfield clients who have Optimum Wellness Plans® can get remote general pet care advice and triage support directly from a veterinarian 24/7 through Vet Chat™ on the Banfield app.
What preventive pet health care services does Banfield offer?
We believe that preventive care is the most effective way to keep your pet healthy throughout all stages of life. Our pet hospitals offer many preventive care treatments, including:
• Vaccinations
• Dental Care
• Parasite Control
• Nutritional Counseling
• Behavioral Counseling
• Comprehensive Examinations
What is an Optimum Wellness Plan?
Optimum Wellness Plans are designed to provide annual preventive care. They include head-to-tail exams, vaccines, early screening diagnostics, consultations for proper nutrition, dental care and more! Since wellness plans are not insurance, they do not include treatment for unpredictable or abnormal conditions, however discounts would apply. Because pets need ongoing preventive care, wellness plans automatically renew at the end of each twelve month period (unless paid in full at enrollment).
How do I pay for an Optimum Wellness Plan?
You can spread the cost of your wellness plan across the 12 months of your annual agreement to make it easier to budget for the essential health care your pet needs. Your monthly payments can be automatically withdrawn from a checking or savings account or charged to a credit card so that you don’t have to worry about them once you enroll. We also offer the option of paying in full if you prefer.
What kind of appointment do I have?
• In-room appointments: You and your pet visit the vet together. Please arrive a few minutes before your appointment time
• Drop-off appointments: If you have a drop-off appointment, we will communicate a time to drop off your pet. Keep your phone nearby and we’ll call you when your pet is ready for pickup.
• Optimum Wellness Plans® Virtual Visits: If you have an Optimum Wellness Plan and scheduled a Virtual Visit, you’ll save valuable time and get quality care from the comfort of your home.
What are the hospital hours for Banfield Pet Hospital in Henderson?
Banfield Pet Hospital is open Monday to Wednesday from 8:00 AM to 7:00 PM, Thursday to Saturday from 8:00 AM to 6:00 PM, and Sunday from 8:00 AM to 5:00 PM. The hospital is closed on specific holidays.
Does Banfield Pet Hospital Henderson provide emergency care services?
No, Banfield Pet Hospital does not provide emergency care services. However, you can call during hospital hours for urgent care advice and possible referrals to emergency hospitals or specialty providers.
What preventive pet health care services are offered at Banfield Pet Hospital?
They offer preventive care treatments including vaccinations, dental care, parasite control, nutritional counseling, behavioral counseling, and comprehensive examinations.
What is included in the Optimum Wellness Plan at Banfield Pet Hospital?
Optimum Wellness Plans provide annual preventive care including exams, vaccines, early screening diagnostics, nutrition consultations, dental care, and more. They automatically renew annually unless paid in full at enrollment.
How can I pay for the Optimum Wellness Plan at Banfield?
Payments for the wellness plan can be spread across 12 months via automatic withdrawal from a bank account or credit card. There is also an option to pay in full at enrollment.
Can I get veterinary care online from Banfield?
Yes, clients with Optimum Wellness Plans can receive remote general pet care advice and triage support 24/7 via Vet Chat™ through the Banfield app.
What types of appointments does Banfield Pet Hospital offer?
They offer in-room appointments where you visit with your pet, drop-off appointments where you drop off your pet and are notified when ready, and virtual visits for Optimum Wellness Plan clients.
Which nearby pet-related stores can I visit along with Banfield Pet Hospital?
PetSmart is nearby offering pet products and services, making it convenient to shop for pet supplies before or after your veterinary visit.
Are there dining options near Banfield Pet Hospital in Henderson?
Yes, nearby dining options include The Habit Burger Grill for fast food, Outback Steakhouse for steakhouses, Tony Roma's Ribs, Seafood & Steaks, and Hash House A Go Go for breakfast and brunch.
What shopping centers or stores can I visit near Banfield Pet Hospital?
Nearby you can find Stephanie Street Power Center for general shopping, World Market for home goods and dining, and other stores such as Old Navy, Michaels Stores, and buybuy BABY.