Banfield Pet Hospital® - Henderson South provides quality and attentive health and wellness care for dog, cat and small animal pet patients. Our veterinarians and staff are committed to promoting responsible pet ownership and preventive health care with a full-service medical facility offering general services like routine vaccinations, microchipping, dental and surgical care and more. We are accepting new patients now.
My dog has a scheduled surgery tomorrow and it’s been scheduled for months. They called me today to say that they don’t have those capabilities at that location. They’ve known for months. Very unprofessional.
TH
Travis Hembd
Sep 2, 2020
5.0
I have 2 dogs and both go to this location because of the staff.
Great place for your pet
BM
B Remember me
Jan 27, 2016
1.0
Worst customer service
LH
Leah Hellander
Aug 20, 2013
1.0
I am extremely frustrated with this location, specifically Dr. Huddleston. I adopted a kitty from the PetSmart location and in association with The Animal Foundation. We were extremely happy with the adoption associates but when our kitty started coughing, drooling, and sneezing we immediately took her to the Banfield Pet Hospital associated with Pet Smart. The tech stated that our kitty had a high temperature but when the doctor came in, he did the poorest examination I have ever seen and stated that there was nothing wrong with our cat. He then put a list of treatments and medications on the screen including a test for giardia and asked us what we wanted. It was almost as if he were asking us to order from a restaurant! I had to try and figure out which medical terms were antibiotics instead of him prescribing what she needed! Then he told us that they didn't have the needed medicine in stock and it would take a couple of days to arrive. He never acknowledged the fact that she had a temperature of 104.6!! He quickly pushed us out after we paid for two medications. Upon looking at the directions for the medicine, it stated it needed to be given with food and we had informed him that our kitty wasn't eating! Our poor baby got sicker and sicker so we took her in to another vet an hour or so later where immediately the doctor acknowledged how sick she truly was. She had no symptoms of giardia and was immediately admitted and desperately in need of IV fluids and IV antibiotics! Had I listened to that shmuck my kitty would have gotten infinitely sicker and possibly died. WORST VET EVER!!
Frequently Asked Questions About Banfield Pet Hospital
Does Banfield provide emergency care services?
No, but you can call us during hospital hours for urgent care advice. Depending on the situation, we can help provide a referral for urgent care, specialty providers, or to an emergency hospital. During non-hospital hours, please contact your local emergency hospital.
Can I get veterinary care online?
To help pets and their people stay healthy, Banfield clients who have Optimum Wellness Plans® can get remote general pet care advice and triage support directly from a veterinarian 24/7 through Vet Chat™ on the Banfield app.
What preventive pet health care services does Banfield offer?
We believe that preventive care is the most effective way to keep your pet healthy throughout all stages of life. Our pet hospitals offer many preventive care treatments, including:
• Vaccinations
• Dental Care
• Parasite Control
• Nutritional Counseling
• Behavioral Counseling
• Comprehensive Examinations
What is an Optimum Wellness Plan?
Optimum Wellness Plans are designed to provide annual preventive care. They include head-to-tail exams, vaccines, early screening diagnostics, consultations for proper nutrition, dental care and more! Since wellness plans are not insurance, they do not include treatment for unpredictable or abnormal conditions, however discounts would apply. Because pets need ongoing preventive care, wellness plans automatically renew at the end of each twelve month period (unless paid in full at enrollment).
How do I pay for an Optimum Wellness Plan?
You can spread the cost of your wellness plan across the 12 months of your annual agreement to make it easier to budget for the essential health care your pet needs. Your monthly payments can be automatically withdrawn from a checking or savings account or charged to a credit card so that you don’t have to worry about them once you enroll. We also offer the option of paying in full if you prefer.
What kind of appointment do I have?
• In-room appointments: You and your pet visit the vet together. Please arrive a few minutes before your appointment time
• Drop-off appointments: If you have a drop-off appointment, we will communicate a time to drop off your pet. Keep your phone nearby and we’ll call you when your pet is ready for pickup.
• Optimum Wellness Plans® Virtual Visits: If you have an Optimum Wellness Plan and scheduled a Virtual Visit, you’ll save valuable time and get quality care from the comfort of your home.
What types of pet care services does Banfield Pet Hospital in Henderson South offer?
They provide quality health and wellness care including routine vaccinations, dental care, microchipping, spay/neuter, nutrition advice, parasite control, DNA testing, and end-of-life care.
Does Banfield Pet Hospital offer emergency care services?
No, Banfield does not provide emergency care services but offers urgent care advice during hospital hours and can provide referrals. For emergencies outside these hours, please contact a local emergency hospital.
What is included in the Optimum Wellness Plan at Banfield?
The Optimum Wellness Plan includes annual preventive care like exams, vaccines, early screening diagnostics, nutrition and dental consultations. It automatically renews annually and offers discounts on treatments not covered as it is not insurance.
How can I manage payments for the Optimum Wellness Plan?
Payments can be spread over 12 months via automatic withdrawals from a bank account or credit card, or paid in full at enrollment to simplify budgeting.
What appointment types are available at Banfield Pet Hospital?
Appointments include in-room visits where you stay with your pet, drop-off appointments where you leave your pet and are notified when ready, and Optimum Wellness Plan virtual visits for convenient care from home.
What are the operating hours for Banfield Pet Hospital in Henderson South?
The hospital is open Monday to Saturday from 8:00am to 6:00pm, and Sunday from 8:00am to 5:00pm. It is closed on major holidays like Thanksgiving, Christmas, and New Year's Day.
How can nearby PetSmart benefit customers visiting Banfield Pet Hospital?
Customers can conveniently visit PetSmart nearby to purchase pet supplies or schedule grooming services before or after veterinary appointments at Banfield.
What options does the nearby Animal Foundation Pet Store offer for pet owners near Banfield?
The Animal Foundation Pet Store offers pet adoption services and community non-profit support, providing opportunities for finding new pets or accessing resources close to Banfield.
Which nearby places offer convenient food options for visitors to Banfield Pet Hospital?
Nearby fast food and dining options include Jersey Mike's Subs, Jimmy John's, Yonutz Donuts and Ice Cream, El Pollo Loco, Chick-fil-A, Starbucks, and Pizza Hut Express, allowing visitors to grab a meal or snack during their visit.
Is Banfield Pet Hospital welcoming and accessible to all customers including LGBTQ?
Yes, Banfield Pet Hospital welcomes LGBTQ individuals and requires appointments for service to provide focused care.
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