Petco

4.3
875 reviews

About

Pet Store
Visit your Santa Fe Pet Store located at 2006 Cerrillos Rd for all of your animal nutrition, pet supplies and grooming needs. Our mission at Petco is Healthier Pets. Happier People.

Details

  • DeliveryAvailable
  • Requires appointmentNot available
  • Credit cardAvailable
  • DebitAvailable

Location

Petco
2006 Cerrillos Rd, Santa Fe, NM
87505, United States

Hours

Reviews

4.3
863 reviews
5 stars
534
4 stars
171
3 stars
78
2 stars
26
1 star
54

What are people saying?

AI-generated from recent customer reviews

Stock Issues

Customers frequently reported that the store was low on stock, with many items unavailable or shelves appearing bare.

Customer Service

While some staff were praised for being helpful and friendly, there were numerous complaints about poor customer service and unprofessional behavior from certain employees.

Store Condition

The store was often described as messy and disorganized, with concerns about cleanliness and safety.

Grooming Services

Mixed reviews on grooming services, with some customers expressing dissatisfaction with staff and service quality.

Product Variety

Customers noted a lack of variety in products, particularly for small animals, and some expressed disappointment with the focus on dog products over others.
  • RR
    Rana Russell
    Nov 14, 2025
    4.0
    They had exactly what I needed. Several choices on the different types of slow dog feeders.
  • LJ
    Lucy Jaffe
    Nov 4, 2025
    1.0
    Don’t understand why they can’t hire or keep groomers when they’re the one stop for everything. Over the last couple of years I have seen this is a neglected service they promote.
  • AN
    Anna Nolasco
    Oct 31, 2025
    1.0
    They didn't have my dog food in the size I normally purchase so, I order online to be delivered. The bag we received was torn. Had to take back to store. Luckily they had one bag of food left.
  • RW
    Rachel White-Duran
    Oct 19, 2025
    1.0
    Took our new puppy there for shots, should’ve taken his somewhere else. The two clinic workers should get new jobs. We waited 30 minutes, which was no big deal, they had a couple with 5 dogs to see before us. After holding our puppy for that long he was getting hot and needed to pee and apparently waiting 2 minutes for us to walk back inside after already going past our appt time was a huge inconvenience to them. One clinic worker was busy flirting with the guy after us while asking my mom if I was coming back or not. Why would we wait 30 minutes to be seen just to leave right before, and leave my mom in the store?! They’re as kind and considerate as they are smart! Would love to find an office or clinic with better bed side manner to take our pup to for his next shots if anyone has any recommendations. We’d like to avoid coming back to see “ brains, beauty and bedside manner” 🙄 customer service goes a long way! The cashier was great though haha
  • VQ
    Victoria Quijada
    Oct 18, 2025
    3.0
    This is the second time in a few weeks thatI arrive at the store on a Friday, and the shelves were quite bare of Pate style cat food, especially the 2 brands my cat likes: the Petco brand: Whole hearted, Chicken and Tuna, Liver and Chicken, Salmon, Tuna and Ocean Fish, also the Wellness Chicken and Herring dinner, all in Pate. There were stacks of boxes ready to unload and stock the shelves. I was told these had arrived the day before and at 1:30pm when I was there, they had not even been opened yet. I could not find all that I planned to purchase that day, 10/17/2025. I will have to make a second trip next week and hope I find the items that were not there. Why can't you schedule the unpacking of shipments that arrive before you open for the day so they are available for purchase? I hope you can make this change so customers won't have to come multiple times to find what they are looking to purchase. Thank you for your attention

Frequently Asked Questions About Petco

Does the Petco Santa Fe location have a vet hospital?

Yes, Petco Santa Fe has a full-service vet hospital.

Does Petco Santa Fe offer vaccinations?

Yes, Petco Santa Fe provides vaccinations.