Business Details
About
VeterinarianAnimal HospitalVeterinary PharmacyPet Services
Banfield Pet Hospital® - Albuquerque provides quality and attentive health and wellness care for dog, cat and small animal pet patients. Our veterinarians and staff are committed to promoting responsible pet ownership and preventive health care with a full-service medical facility offering general services like routine vaccinations, microchipping, dental and surgical care and more. We are accepting new patients now.
Details
- Requires appointmentAvailable
Location
Hours
Reviews
4.2
413 reviews
5 stars
264
4 stars
61
3 stars
26
2 stars
13
1 star
49
What are people saying?
AI-generated from recent customer reviews
Staff Attitude
Feedback indicates a mix of positive and negative experiences with staff, with some customers praising the kindness and professionalism of the veterinary team, while others report rudeness and unhelpfulness from receptionists and vet techs.
Quality of Care
Many customers appreciate the quality of veterinary care provided, noting that their pets are treated with love and respect, although there are instances of misdiagnosis and concerns about the thoroughness of examinations.
Communication Issues
Several reviews highlight poor communication regarding appointment scheduling, follow-ups, and test results, leading to frustration among clients.
Pricing Concerns
Customers express dissatisfaction with pricing, citing unexpected costs and feeling pressured to purchase additional services or wellness plans.
Overall Experience
While some clients have had positive experiences and recommend the service, others report significant issues that have led them to discontinue using the facility.
- DHDawn Hart3 days ago5.0Super nice staff. Very comunicative
- B6Bloodrain 64Nov 12, 20255.0Dr. Thereauf, Cid and Kim were all amazing ladies who treated Twila with absolute care. We paid off our yearly plan, got my baby dewormed, vaccinated and scheduled for her booster all within minutes! Shout-out to the best! (We went on the 26th of October but the survey website wasn't working then, sorry for the late review)
- EAElizabeth AmbreaOct 7, 20253.0The vets are good, but there is one older woman that regularly works reception in the mornings that is genuinely the rudest person I've ever had to deal with at a vets office. She assumed I didn't check my dogs treats for xylitol, and has said many other very annoying, rude things over the months I've been taking my dog here. I'm shocked she is still employed here as she is the one dark spot on an otherwise decent place. My husband and I both dread her being on the counter because we know she will be insanely rude.
- ADAlix DunnSep 21, 20255.0I have found the veterinarians and staff run a good hospital at Banfield that has been helpful for my pets. They maintain records and continue to update as my pets needs change. They love and respect my animals. Their prices are reasonable and they fill medication as needed unless it is one that requires compounding. I enjoy shopping the variety of snacks, foods, grooming, toys and other items due to the convenience between their relationship with Petsmart.
- NKNatalie KaszaSep 15, 20251.0My dog was misdiagnosed by Banfield with degenerative mylopathy in 2018. He went on to live until 2023 with no signs of DM.
Frequently Asked Questions About Banfield Pet Hospital
Does Banfield provide emergency care services?
No, but you can call us during hospital hours for urgent care advice. Depending on the situation, we can help provide a referral for urgent care, specialty providers, or to an emergency hospital. During non-hospital hours, please contact your local emergency hospital.
Can I get veterinary care online?
To help pets and their people stay healthy, Banfield clients who have Optimum Wellness Plans® can get remote general pet care advice and triage support directly from a veterinarian 24/7 through Vet Chat™ on the Banfield app.
What preventive pet health care services does Banfield offer?
We believe that preventive care is the most effective way to keep your pet healthy throughout all stages of life. Our pet hospitals offer many preventive care treatments, including:
• Vaccinations
• Dental Care
• Parasite Control
• Nutritional Counseling
• Behavioral Counseling
• Comprehensive Examinations
What is an Optimum Wellness Plan?
Optimum Wellness Plans are designed to provide annual preventive care. They include head-to-tail exams, vaccines, early screening diagnostics, consultations for proper nutrition, dental care and more! Since wellness plans are not insurance, they do not include treatment for unpredictable or abnormal conditions, however discounts would apply. Because pets need ongoing preventive care, wellness plans automatically renew at the end of each twelve month period (unless paid in full at enrollment).
How do I pay for an Optimum Wellness Plan?
You can spread the cost of your wellness plan across the 12 months of your annual agreement to make it easier to budget for the essential health care your pet needs. Your monthly payments can be automatically withdrawn from a checking or savings account or charged to a credit card so that you don’t have to worry about them once you enroll. We also offer the option of paying in full if you prefer.
What kind of appointment do I have?
• In-room appointments: You and your pet visit the vet together. Please arrive a few minutes before your appointment time
• Drop-off appointments: If you have a drop-off appointment, we will communicate a time to drop off your pet. Keep your phone nearby and we’ll call you when your pet is ready for pickup.
• Optimum Wellness Plans® Virtual Visits: If you have an Optimum Wellness Plan and scheduled a Virtual Visit, you’ll save valuable time and get quality care from the comfort of your home.
What services does Banfield Pet Hospital in Albuquerque provide?
Banfield offers preventive care, nutrition advice, parasite control, vaccinations, dental care, spay/neuter procedures, end of life care, microchipping, and DNA testing.
What are the operating hours of Banfield Pet Hospital in Albuquerque?
The hospital is open Monday to Friday from 8:00 AM to 6:00 PM, Saturday from 8:00 AM to 5:00 PM, and Sunday from 8:00 AM to 2:00 PM. It is closed on major holidays such as Thanksgiving and Christmas.
Does Banfield Pet Hospital provide emergency care services?
No, Banfield does not provide emergency care but offers urgent care advice during hospital hours and can refer you to emergency hospitals or specialty providers.
Can I get veterinary care online through Banfield?
Yes, clients with Optimum Wellness Plans can access 24/7 remote general pet care advice and triage support via Vet Chat™ on the Banfield app.
What is an Optimum Wellness Plan at Banfield?
It is a preventive care plan that includes exams, vaccines, early diagnostics, nutrition consultations, dental care and renews annually to promote pet health.
How can I schedule an appointment at Banfield Pet Hospital Albuquerque?
Appointments can be scheduled online through their website or via the Banfield app. They offer in-room, drop-off, and virtual visit options for Optimum Wellness Plan holders.
Is Banfield Pet Hospital accepting new patients in Albuquerque?
Yes, Banfield Pet Hospital in Albuquerque is currently accepting new patients for a range of veterinary services.
Are appointments required at Banfield Pet Hospital?
Yes, appointments are required to ensure timely and attentive care for your pet.
What nearby pet services can I visit together with Banfield Pet Hospital?
PetSmart is located nearby and offers pet grooming and additional pet services, making it convenient to handle your pet's wellness and grooming needs in one trip.
What dining options are available near Banfield Pet Hospital in Albuquerque?
Nearby dining options include IHOP for breakfast and brunch, Panda Express for Asian fast food, Arby's and Wendy's for quick American meals, and Starbucks for coffee and snacks, providing convenient choices before or after your pet’s appointment.
How can nearby businesses help during a visit to Banfield Pet Hospital?
Nearby businesses like Performance Bicycle for sportswear or local banks like Union Saving Bank can assist pet owners with errands during their visit, making your trip more efficient.