Brand Certified
Banfield Pet Hospital
4.0(318 reviews)
Certified by Banfield Pet Hospital • Mar 01, 2026
Business Details
10248 Coors Bypass NW, Albuquerque, NM
87114, United States
Certified by Banfield Pet Hospital • Mar 01, 2026
(505) 897-4445
Certified by Banfield Pet Hospital • Mar 01, 2026
https://www.banfield.com
Certified by Banfield Pet Hospital • Mar 01, 2026
About
Certified by Banfield Pet Hospital • Mar 01, 2026
VeterinarianAnimal HospitalVeterinary PharmacyPet Services
Banfield Pet Hospital® - Albuquerque Northwest provides quality and attentive health and wellness care for dog, cat and small animal pet patients. Our veterinarians and staff are committed to promoting responsible pet ownership and preventive health care with a full-service medical facility offering general services like routine vaccinations, microchipping, dental and surgical care and more. We are accepting new patients now.
Details
- Requires appointmentAvailable
Location
Certified by Banfield Pet Hospital • Mar 01, 2026
Hours
Certified by Banfield Pet Hospital • Mar 01, 2026
Reviews
4.0
318 reviews
5 stars
215
4 stars
23
3 stars
13
2 stars
7
1 star
60
What are people saying?
AI-generated from recent customer reviews
Customer Service
Feedback indicates a mix of positive and negative experiences with customer service, with some praising staff for being kind and helpful, while others report rudeness and lack of empathy.
Care Quality
Many customers express dissatisfaction with the quality of care, citing misdiagnoses, poor treatment, and a focus on upselling services rather than genuine care for pets.
Wait Times
Numerous reviews mention excessively long wait times for appointments, leading to frustration among pet owners.
Compassion and Empathy
While some staff members are praised for their compassion, several reviews highlight a lack of empathy and concern for pets' well-being during visits.
Wellness Plans
Customers have mixed feelings about the wellness plans, with some finding them beneficial and affordable, while others feel misled about costs and coverage.
- NANancy Ahern2 days ago5.0You guys are awesome and so easy to work with. Renee at the desk always makes the experience easy, convenient and she is very professional.
- JBJoel Baxter4 days ago5.0They took good care of our dogs, checkups and shots, health overviews, very happy with their professionalism and concern. Went to pick them up, they even took their leashes back and put them on, which I appreciated very much!!! Delighted with Banfield!!!
- RRRosie RoseJan 18, 20261.0There seems to always be an issue with this office, but the most concerning is their treatment of my pets and their lack of empathy and customer service. Unfortunately, I had two dogs come in healthy for their annual checkup, and after 48 hours leaving Banfield, they passed unexpectedly. After being a customer for the last couple of years, I have no choice but to be taking my pets elsewhere as their service keeps getting worse.
- EAEdward ArthurJan 17, 20265.0The young lady who helped me to register my dog food prescription was very kind and helpful. The manager, Kyle, who tried to help me find the Hills Prescription food was also very kind, knowledgeable and helpful.
- KRKarla RickertJan 11, 20261.0Waited and waited and waited and waited and waited. Staff didnt give a rats butt. Only 1 technician apologized but the rest could care less. Manager sat there at fron desk and didnt care. Lots of people coming in and being seen right away. The excuse is "we got behind". Horrible customer service.
Frequently Asked Questions About Banfield Pet Hospital
Does Banfield provide emergency care services?
No, but you can call us during hospital hours for urgent care advice. Depending on the situation, we can help provide a referral for urgent care, specialty providers, or to an emergency hospital. During non-hospital hours, please contact your local emergency hospital.
Can I get veterinary care online?
To help pets and their people stay healthy, Banfield clients who have Optimum Wellness Plans® can get remote general pet care advice and triage support directly from a veterinarian 24/7 through Vet Chat™ on the Banfield app.
What preventive pet health care services does Banfield offer?
We believe that preventive care is the most effective way to keep your pet healthy throughout all stages of life. Our pet hospitals offer many preventive care treatments, including:
• Vaccinations
• Dental Care
• Parasite Control
• Nutritional Counseling
• Behavioral Counseling
• Comprehensive Examinations
What is an Optimum Wellness Plan?
Optimum Wellness Plans are designed to provide annual preventive care. They include head-to-tail exams, vaccines, early screening diagnostics, consultations for proper nutrition, dental care and more! Since wellness plans are not insurance, they do not include treatment for unpredictable or abnormal conditions, however discounts would apply. Because pets need ongoing preventive care, wellness plans automatically renew at the end of each twelve month period (unless paid in full at enrollment).
How do I pay for an Optimum Wellness Plan?
You can spread the cost of your wellness plan across the 12 months of your annual agreement to make it easier to budget for the essential health care your pet needs. Your monthly payments can be automatically withdrawn from a checking or savings account or charged to a credit card so that you don’t have to worry about them once you enroll. We also offer the option of paying in full if you prefer.
What kind of appointment do I have?
• In-room appointments: You and your pet visit the vet together. Please arrive a few minutes before your appointment time
• Drop-off appointments: If you have a drop-off appointment, we will communicate a time to drop off your pet. Keep your phone nearby and we’ll call you when your pet is ready for pickup.
• Optimum Wellness Plans® Virtual Visits: If you have an Optimum Wellness Plan and scheduled a Virtual Visit, you’ll save valuable time and get quality care from the comfort of your home.
What pet services does Banfield Pet Hospital in Albuquerque NW offer?
Banfield Pet Hospital provides comprehensive pet care including preventive care, vaccinations, dental and surgical care, parasite control, spay/neuter, microchipping, nutrition advice, DNA testing, and end-of-life care.
What are the operating hours for Banfield Pet Hospital in Albuquerque NW?
The hospital is open Monday to Wednesday from 8 AM to 6 PM, and Thursday to Sunday from 8 AM to 5 PM. It is closed on certain holidays including Thanksgiving, Christmas, and New Year's Day.
Does Banfield Pet Hospital provide emergency care services?
No, Banfield does not provide emergency care services. However, you can call during hospital hours for urgent care advice and referrals. For emergencies outside hospital hours, please contact your local emergency hospital.
Can I access veterinary care online from Banfield?
Yes, clients with Optimum Wellness Plans can get 24/7 remote pet care advice and triage support via Vet Chat™ on the Banfield app.
What is included in an Optimum Wellness Plan at Banfield?
The plan offers annual preventive care including vaccines, head-to-tail exams, early screening diagnostics, nutritional consultations, dental care, and more. It automatically renews annually unless paid in full at enrollment.
How can I schedule an appointment at Banfield Pet Hospital?
Appointments can be scheduled online via their website or through the Banfield app. They offer in-room visits, drop-off appointments, and virtual visits for Optimum Wellness Plan members.
Are appointments required to visit Banfield Pet Hospital?
Yes, appointments are required to visit the hospital to ensure proper care and scheduling.
What are some nearby places I can visit around Banfield Pet Hospital?
Nearby places include PetSmart for pet supplies and services, Starbucks for coffee, and Cibola Skate Park for recreation.
Can I grab a meal or drink near Banfield Pet Hospital?
Yes, Keva Juice and Jimmy John's are nearby for smoothies and sandwiches, while Taco Cabana offers Mexican cuisine.
Are there other useful stores near Banfield Pet Hospital for pet owners?
Yes, PetSmart offers pet products and services, Albertsons Pharmacy is available for medications, and Walgreens for convenience and beauty supplies.
Brand Certified Facts from Banfield Pet Hospital
Banfield Pet Hospital partners directly with Yext to publish this data from the brand's official system of record. Learn more about our data sources
Certified March 01, 2026Yext Knowledge Graph
- Address
- Categories
- Geo coordinates
- Legal business name
- Hours of operation
- Phone number
- Official website
Syndication Network
Approved business data is pushed to 100+ publishers, including: