Business Details
About
VeterinarianAnimal HospitalVeterinary PharmacyPet Services
Banfield Pet Hospital® - Albuquerque Northwest provides quality and attentive health and wellness care for dog, cat and small animal pet patients. Our veterinarians and staff are committed to promoting responsible pet ownership and preventive health care with a full-service medical facility offering general services like routine vaccinations, microchipping, dental and surgical care and more. We are accepting new patients now.
Details
- Requires appointmentAvailable
Location
Hours
Reviews
4.0
310 reviews
5 stars
210
4 stars
23
3 stars
13
2 stars
7
1 star
57
What are people saying?
AI-generated from recent customer reviews
Customer Service
Feedback is mixed regarding customer service, with some praising the staff's kindness and attentiveness, while others report rudeness and poor communication.
Quality of Care
Many customers appreciate the thoroughness and compassion of the veterinary staff, but there are significant concerns about misdiagnoses and ineffective treatments.
Appointment Management
Numerous reviews highlight issues with long wait times and poor scheduling practices, leading to frustration among pet owners.
Pricing Transparency
Several customers express dissatisfaction with unexpected charges and perceived upselling tactics related to wellness plans and treatments.
Compassionate Handling
While many reviews commend the staff for their caring approach, there are alarming reports of negligence and inadequate attention to pets' needs.
- JEJoshua Eiffert4 days ago1.0Banfield as a whole is alright, but DO NOT go to this location. Several different occasions they have refused to treat my pets even with appointments and them being there all day long. On the last experience they wouldn't even refill a prescription "because the Dr. has to issue it and can't see your cat" when I had an appt for him. We now go to the one on Academy which is a further drive but for us is worth it because they seem to take things much more seriously.
- NFNichole FranklNov 14, 20251.0I was very clear my dog needed X-Rays on both front and back paws, whatever my wellness plan doesn’t cover I’ll pay. Dr. Parker and her team decided to just X-Ray his back legs and not do the front. I wasn’t told till an 1hr and 30mins into the appointment they only did the back, because that’s what his plan covered. I was also given completely different info on getting the pro heart and then it being too early. I will be cancelling and never returning. You cannot be trusted when you’re changing the care plan without speaking to the owner.
- MBMark BronnerOct 25, 20251.0Bad experience at Banfield. I believe the young lady’s name was Haley. Waited for several minutes just to get to the counter, while interacting with Haley she stop my transaction and stated that she needed to help someone else. I understand that an appointment is important, but she should have finished with me then took care of the other customer. Poor judgement and poor service.
- BMBrittany MerrymanOct 21, 20255.0Jenifer did amazing at helping us with our pets! She was super polite and she knew what she talking about and helped as much as possible!
- LHLisa HOct 21, 20255.0We had dental work done for our cat. The staff was fabulous! Dr Parker, Lupita, the vet techs, and front staff were patient and helpful. They all did an excellent job, knew specifics about his breed, and treated him very well. He came out of surgery and was back to his old self within twenty four hours. Thank you!
Frequently Asked Questions About Banfield Pet Hospital
Does Banfield provide emergency care services?
No, but you can call us during hospital hours for urgent care advice. Depending on the situation, we can help provide a referral for urgent care, specialty providers, or to an emergency hospital. During non-hospital hours, please contact your local emergency hospital.
Can I get veterinary care online?
To help pets and their people stay healthy, Banfield clients who have Optimum Wellness Plans® can get remote general pet care advice and triage support directly from a veterinarian 24/7 through Vet Chat™ on the Banfield app.
What preventive pet health care services does Banfield offer?
We believe that preventive care is the most effective way to keep your pet healthy throughout all stages of life. Our pet hospitals offer many preventive care treatments, including:
• Vaccinations
• Dental Care
• Parasite Control
• Nutritional Counseling
• Behavioral Counseling
• Comprehensive Examinations
What is an Optimum Wellness Plan?
Optimum Wellness Plans are designed to provide annual preventive care. They include head-to-tail exams, vaccines, early screening diagnostics, consultations for proper nutrition, dental care and more! Since wellness plans are not insurance, they do not include treatment for unpredictable or abnormal conditions, however discounts would apply. Because pets need ongoing preventive care, wellness plans automatically renew at the end of each twelve month period (unless paid in full at enrollment).
How do I pay for an Optimum Wellness Plan?
You can spread the cost of your wellness plan across the 12 months of your annual agreement to make it easier to budget for the essential health care your pet needs. Your monthly payments can be automatically withdrawn from a checking or savings account or charged to a credit card so that you don’t have to worry about them once you enroll. We also offer the option of paying in full if you prefer.
What kind of appointment do I have?
• In-room appointments: You and your pet visit the vet together. Please arrive a few minutes before your appointment time
• Drop-off appointments: If you have a drop-off appointment, we will communicate a time to drop off your pet. Keep your phone nearby and we’ll call you when your pet is ready for pickup.
• Optimum Wellness Plans® Virtual Visits: If you have an Optimum Wellness Plan and scheduled a Virtual Visit, you’ll save valuable time and get quality care from the comfort of your home.
What pet services does Banfield Pet Hospital in Albuquerque NW offer?
Banfield Pet Hospital provides comprehensive pet care including preventive care, vaccinations, dental and surgical care, parasite control, spay/neuter, microchipping, nutrition advice, DNA testing, and end-of-life care.
What are the operating hours for Banfield Pet Hospital in Albuquerque NW?
The hospital is open Monday to Wednesday from 8 AM to 6 PM, and Thursday to Sunday from 8 AM to 5 PM. It is closed on certain holidays including Thanksgiving, Christmas, and New Year's Day.
Does Banfield Pet Hospital provide emergency care services?
No, Banfield does not provide emergency care services. However, you can call during hospital hours for urgent care advice and referrals. For emergencies outside hospital hours, please contact your local emergency hospital.
Can I access veterinary care online from Banfield?
Yes, clients with Optimum Wellness Plans can get 24/7 remote pet care advice and triage support via Vet Chat™ on the Banfield app.
What is included in an Optimum Wellness Plan at Banfield?
The plan offers annual preventive care including vaccines, head-to-tail exams, early screening diagnostics, nutritional consultations, dental care, and more. It automatically renews annually unless paid in full at enrollment.
How can I schedule an appointment at Banfield Pet Hospital?
Appointments can be scheduled online via their website or through the Banfield app. They offer in-room visits, drop-off appointments, and virtual visits for Optimum Wellness Plan members.
Are appointments required to visit Banfield Pet Hospital?
Yes, appointments are required to visit the hospital to ensure proper care and scheduling.
What are some nearby places I can visit around Banfield Pet Hospital?
Nearby places include PetSmart for pet supplies and services, Starbucks for coffee, and Cibola Skate Park for recreation.
Can I grab a meal or drink near Banfield Pet Hospital?
Yes, Keva Juice and Jimmy John's are nearby for smoothies and sandwiches, while Taco Cabana offers Mexican cuisine.
Are there other useful stores near Banfield Pet Hospital for pet owners?
Yes, PetSmart offers pet products and services, Albertsons Pharmacy is available for medications, and Walgreens for convenience and beauty supplies.