Banfield Pet Hospital® - Albuquerque NE provides quality and attentive health and wellness care for dog, cat and small animal pet patients. Our veterinarians and staff are committed to promoting responsible pet ownership and preventive health care with a full-service medical facility offering general services like routine vaccinations, microchipping, dental and surgical care and more. We are accepting new patients now.
Many customers praised the staff for being friendly, caring, and attentive to their pets.
Emergency Care Issues
Several reviews highlighted problems with emergency care, including long wait times and lack of availability.
Wellness Plan Concerns
Customers expressed frustration with the wellness plan, citing hidden costs and inadequate service despite being enrolled.
Communication Problems
Multiple reviews mentioned poor communication regarding appointments and treatment updates, leading to dissatisfaction.
Mixed Experiences
While some customers had positive experiences, others reported serious issues, including misdiagnoses and inadequate care.
DS
Drea Stansbury
Feb 23, 2026
5.0
Great place to bring my cat
HK
Heather Keil
Feb 18, 2026
5.0
I love this vet! I started out in Oregon and when I moved to Albuquerque I was so happy to get my dog Tulip in with them
Prices are fair and the staff is amazing!
GS
Gardenia Stevenson
Feb 11, 2026
5.0
I was greeted by a nice and respectful young lady. She was very helpful. She answered all my questions and concerns I had. Her name is Drew! Thank you very much for your caring attitude! 😊
EE
ET
Feb 9, 2026
5.0
Banfield is so wonderful. When I called in a panic, Drew calmed me down and got me in right away
VC
Valerie Cromwell
Dec 31, 2025
5.0
Dr. Wiggins team and Leslie has been the absolute best for our senior dog Buddy! They are always greeting and ending his visits with treats. They are so though with his care! We can't say enough! Thank you!
Frequently Asked Questions About Banfield Pet Hospital
Does Banfield provide emergency care services?
No, but you can call us during hospital hours for urgent care advice. Depending on the situation, we can help provide a referral for urgent care, specialty providers, or to an emergency hospital. During non-hospital hours, please contact your local emergency hospital.
Can I get veterinary care online?
To help pets and their people stay healthy, Banfield clients who have Optimum Wellness Plans® can get remote general pet care advice and triage support directly from a veterinarian 24/7 through Vet Chat™ on the Banfield app.
What preventive pet health care services does Banfield offer?
We believe that preventive care is the most effective way to keep your pet healthy throughout all stages of life. Our pet hospitals offer many preventive care treatments, including:
• Vaccinations
• Dental Care
• Parasite Control
• Nutritional Counseling
• Behavioral Counseling
• Comprehensive Examinations
What is an Optimum Wellness Plan?
Optimum Wellness Plans are designed to provide annual preventive care. They include head-to-tail exams, vaccines, early screening diagnostics, consultations for proper nutrition, dental care and more! Since wellness plans are not insurance, they do not include treatment for unpredictable or abnormal conditions, however discounts would apply. Because pets need ongoing preventive care, wellness plans automatically renew at the end of each twelve month period (unless paid in full at enrollment).
How do I pay for an Optimum Wellness Plan?
You can spread the cost of your wellness plan across the 12 months of your annual agreement to make it easier to budget for the essential health care your pet needs. Your monthly payments can be automatically withdrawn from a checking or savings account or charged to a credit card so that you don’t have to worry about them once you enroll. We also offer the option of paying in full if you prefer.
What kind of appointment do I have?
• In-room appointments: You and your pet visit the vet together. Please arrive a few minutes before your appointment time
• Drop-off appointments: If you have a drop-off appointment, we will communicate a time to drop off your pet. Keep your phone nearby and we’ll call you when your pet is ready for pickup.
• Optimum Wellness Plans® Virtual Visits: If you have an Optimum Wellness Plan and scheduled a Virtual Visit, you’ll save valuable time and get quality care from the comfort of your home.
Brand Certified Facts from Banfield Pet Hospital
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Certified March 01, 2026Yext Knowledge Graph
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