Business Details
About
VeterinarianAnimal HospitalVeterinary PharmacyPet Services
Banfield Pet Hospital® - Albuquerque NE provides quality and attentive health and wellness care for dog, cat and small animal pet patients. Our veterinarians and staff are committed to promoting responsible pet ownership and preventive health care with a full-service medical facility offering general services like routine vaccinations, microchipping, dental and surgical care and more. We are accepting new patients now.
Details
- Requires appointmentAvailable
Location
Hours
Reviews
4.1
183 reviews
5 stars
125
4 stars
11
3 stars
11
2 stars
6
1 star
30
What are people saying?
AI-generated from recent customer reviews
Care Quality
While many customers praised the compassionate care provided to their pets, several reported serious issues, including misdiagnoses and inadequate emergency services.
Staff Professionalism
Feedback highlighted a mix of experiences with staff professionalism, with some customers appreciating the friendly and attentive service, while others noted rudeness and lack of communication.
Appointment Management
Numerous reviews mentioned long wait times and scheduling issues, with customers frustrated by delays and the inability to see their pets during appointments.
Wellness Plan Concerns
Several customers expressed dissatisfaction with the wellness plan, feeling it was pushed too aggressively and that it did not cover necessary services as expected.
Facility Conditions
Some reviews pointed out cleanliness issues and poor management of the facility, leading to a negative perception of the overall environment.
- LTLina TillungNov 5, 20255.0My dog got a routine check at Petsmart in Academy
- JCJanice ConnettNov 4, 20255.0Banfield at PetSmart has the most considerate staff that explains all procedures. Banfield has the greatest insurance plan that is reasonable. The techs and docs are positive and thorough. I'm SO glad I found Banfield for my dog's health and care!
- ADAlix DunnOct 9, 20255.0I feel that my pets are “well cared for” at the Banfield Hospital veterinary hospitals. I’ve been using 2 hospitals. The Banfield Hospital on Mercantile doesn’t have a veterinary doctor available on some occasions; that is the only major issue. So far the Banfield Hospital on Academy has had a veterinary doctor available when I needed.
- SRSarai ReyesSep 15, 20251.0ZEROOOOOOO STARS THEY SAID MY DOG WAS FINE AND WE COULD TAKE HIM HOME AND HE DIED TWO DAYS LATER!!!!!!! NEVER BRING ANY OF YOUR ANIMALS HERE, EVER!!!!!!!!!!!!!
- MHMargaret HayslipSep 15, 20255.0Always professional and friendly to my dog—and me. Great care! I have recommended Banfield to my friend who got a new puppy! I also like the monthly plan so I don’t get big surprise bills!
Frequently Asked Questions About Banfield Pet Hospital
Does Banfield provide emergency care services?
No, but you can call us during hospital hours for urgent care advice. Depending on the situation, we can help provide a referral for urgent care, specialty providers, or to an emergency hospital. During non-hospital hours, please contact your local emergency hospital.
Can I get veterinary care online?
To help pets and their people stay healthy, Banfield clients who have Optimum Wellness Plans® can get remote general pet care advice and triage support directly from a veterinarian 24/7 through Vet Chat™ on the Banfield app.
What preventive pet health care services does Banfield offer?
We believe that preventive care is the most effective way to keep your pet healthy throughout all stages of life. Our pet hospitals offer many preventive care treatments, including:
• Vaccinations
• Dental Care
• Parasite Control
• Nutritional Counseling
• Behavioral Counseling
• Comprehensive Examinations
What is an Optimum Wellness Plan?
Optimum Wellness Plans are designed to provide annual preventive care. They include head-to-tail exams, vaccines, early screening diagnostics, consultations for proper nutrition, dental care and more! Since wellness plans are not insurance, they do not include treatment for unpredictable or abnormal conditions, however discounts would apply. Because pets need ongoing preventive care, wellness plans automatically renew at the end of each twelve month period (unless paid in full at enrollment).
How do I pay for an Optimum Wellness Plan?
You can spread the cost of your wellness plan across the 12 months of your annual agreement to make it easier to budget for the essential health care your pet needs. Your monthly payments can be automatically withdrawn from a checking or savings account or charged to a credit card so that you don’t have to worry about them once you enroll. We also offer the option of paying in full if you prefer.
What kind of appointment do I have?
• In-room appointments: You and your pet visit the vet together. Please arrive a few minutes before your appointment time
• Drop-off appointments: If you have a drop-off appointment, we will communicate a time to drop off your pet. Keep your phone nearby and we’ll call you when your pet is ready for pickup.
• Optimum Wellness Plans® Virtual Visits: If you have an Optimum Wellness Plan and scheduled a Virtual Visit, you’ll save valuable time and get quality care from the comfort of your home.
What services does Banfield Pet Hospital in Albuquerque NE offer?
Banfield Pet Hospital provides preventive care, nutrition advice, parasite control, vaccinations, dental care, spay/neuter, end of life care, microchipping, and DNA testing.
Can I schedule an appointment online for my pet at Banfield Pet Hospital?
Yes, you can schedule an appointment online through the Banfield website or their app using the quick link URL provided.
Does Banfield Pet Hospital offer emergency care services?
No, Banfield does not provide emergency care but offers urgent care advice during hospital hours and can refer you to emergency providers if needed.
What are the operating hours of Banfield Pet Hospital in Albuquerque NE?
The hospital is open Monday to Friday from 8:00 AM to 6:00 PM, Saturday from 8:00 AM to 5:00 PM, and Sunday from 8:00 AM to 2:00 PM.
What is an Optimum Wellness Plan at Banfield?
It's an annual preventive care plan including exams, vaccines, early screenings, nutrition consultations, dental care, and more, designed to keep pets healthy.
Are appointments required at Banfield Pet Hospital?
Yes, appointments are required to ensure your pet receives timely and attentive care.
What is Vet Chat™ and how can it help me?
Vet Chat™ is a 24/7 advice chat line available on the Banfield app for clients with Optimum Wellness Plans to get remote general pet care advice and triage support from a veterinarian.
What nearby pet-related stores are close to Banfield Pet Hospital?
PetSmart is nearby, offering pet grooming and pet store services, making it convenient to shop for pet supplies before or after your vet visit.
Are there food and dining options near Banfield Pet Hospital?
Yes, nearby options include Tim's Place (comfort food restaurant), Dragon Wok (Chinese restaurant), Keva Juice (smoothie and fast food), Starbucks (coffee shop), and Firehouse Subs (sandwich shop).
What other services and shops can I find near Banfield Pet Hospital?
Nearby you'll find Smith's Food and Drug (supermarket), Bank of America (bank), Stretch Zone (wellness center), and Sycamore Plaza including GameStop and Payless ShoeSource for shopping and health services.