Brand Certified
Banfield Pet Hospital
4.1(212 reviews)
Certified by Banfield Pet Hospital • Mar 01, 2026
Business Details
2000 Clements Bridge Rd, Woodbury, NJ
08096, United States
Certified by Banfield Pet Hospital • Mar 01, 2026
(856) 384-1800
Certified by Banfield Pet Hospital • Mar 01, 2026
https://www.banfield.com
Certified by Banfield Pet Hospital • Mar 01, 2026
About
Certified by Banfield Pet Hospital • Mar 01, 2026
VeterinarianAnimal HospitalVeterinary PharmacyPet Services
Banfield Pet Hospital® - Deptford provides quality and attentive health and wellness care for dog, cat and small animal pet patients. Our veterinarians and staff are committed to promoting responsible pet ownership and preventive health care with a full-service medical facility offering general services like routine vaccinations, microchipping, dental and surgical care and more. We are accepting new patients now.
Details
- Requires appointmentAvailable
Location
Certified by Banfield Pet Hospital • Mar 01, 2026
Hours
Certified by Banfield Pet Hospital • Mar 01, 2026
Reviews
4.1
212 reviews
5 stars
138
4 stars
25
3 stars
8
2 stars
9
1 star
32
What are people saying?
AI-generated from recent customer reviews
Staff Attitude
While many customers praised the staff for being friendly, caring, and accommodating, there were significant complaints about unprofessional behavior from certain veterinarians, particularly Dr. Dence.
Quality of Care
Several reviews highlighted excellent care for pets, especially during emergencies, but there were also serious concerns about misdiagnoses, inadequate examinations, and poor follow-up on treatments.
Service Issues
Customers frequently reported long wait times, difficulty in scheduling appointments, and issues with customer service, including unreturned calls and appointment cancellations.
Pricing Concerns
Many customers expressed dissatisfaction with the pricing structure, feeling that the wellness plans were not worth the cost and that basic services were overpriced.
Cleanliness and Facilities
There were mixed reviews regarding cleanliness, with some customers reporting filthy exam rooms and others noting that the facility was well-kept.
- JSJoe SeatonFeb 13, 20265.0Amazing place to take ur fur baby's
- HPHolly PorcelliniJan 12, 20261.0I will never step foot at the Deptford Banfield again, they don’t even deserve one star. This was the 3rd horrible experience with Dr. Samantha Dence. I figured maybe she had a bad day the first, second time, boy was I wrong. She is always so cocky and rude. This last experience in a nutshell…. I am well aware my cat can be a “you know what” when he is there, therefore I give him gabapentin to calm him before taking him. He was still not happy after the drug this time. I get a call saying such and they couldn’t do anything that day , ok I get it. The conversation after that statement is when her personality and unprofessionalism comes out. Dr. Dence then proceeds to tell me that if an animal bites one of them it needs to be reported if it’s “bad enough” whatever that means, ok I get that as well. On the other hand aren’t you trained as a vet to take care of animals, no matter their personality? At any rate Dr. Dence then proceeds to actually say to me that she or another employee can sue me if they are hurt by my cat. Wait what??? I was dumbfounded. I then proceed to go pick up my cat without loosing it on the phone with her, arrive there and proceed to speak with the receptionist (I won’t mention her name because she is normally very nice) about the incident. The receptionist then proceeds to tell me that the doctor never said that? Like what??? She clearly was covering for her. What do I have to gain by saying something like that? I literally gave Dr. Dence more then 3 times with her attitude coming out, I could have said something the first two times and I didn’t. I will be going elsewhere. I will also advise everyone to follow suit.
- APAnnmarie PassaroDec 16, 20255.0Love this office vet is very helpful and caring definitely recommend this place!!!!
- NMNicole MorrisNov 19, 20255.0The vet and team here are great! My dog has anxiety, and they are very caring and accommodating to her issues. I’m able to get my dog seen quickly, and the care and attention to her health are excellent.
- GBGoldie BlockerSep 24, 20255.0Everyone Is Always So Curtious Always Ready To Help Wherever And Whenever You Need It 😊With A Smile 😃
Frequently Asked Questions About Banfield Pet Hospital
Does Banfield provide emergency care services?
No, but you can call us during hospital hours for urgent care advice. Depending on the situation, we can help provide a referral for urgent care, specialty providers, or to an emergency hospital. During non-hospital hours, please contact your local emergency hospital.
Can I get veterinary care online?
To help pets and their people stay healthy, Banfield clients who have Optimum Wellness Plans® can get remote general pet care advice and triage support directly from a veterinarian 24/7 through Vet Chat™ on the Banfield app.
What preventive pet health care services does Banfield offer?
We believe that preventive care is the most effective way to keep your pet healthy throughout all stages of life. Our pet hospitals offer many preventive care treatments, including:
• Vaccinations
• Dental Care
• Parasite Control
• Nutritional Counseling
• Behavioral Counseling
• Comprehensive Examinations
What is an Optimum Wellness Plan?
Optimum Wellness Plans are designed to provide annual preventive care. They include head-to-tail exams, vaccines, early screening diagnostics, consultations for proper nutrition, dental care and more! Since wellness plans are not insurance, they do not include treatment for unpredictable or abnormal conditions, however discounts would apply. Because pets need ongoing preventive care, wellness plans automatically renew at the end of each twelve month period (unless paid in full at enrollment).
How do I pay for an Optimum Wellness Plan?
You can spread the cost of your wellness plan across the 12 months of your annual agreement to make it easier to budget for the essential health care your pet needs. Your monthly payments can be automatically withdrawn from a checking or savings account or charged to a credit card so that you don’t have to worry about them once you enroll. We also offer the option of paying in full if you prefer.
What kind of appointment do I have?
• In-room appointments: You and your pet visit the vet together. Please arrive a few minutes before your appointment time
• Drop-off appointments: If you have a drop-off appointment, we will communicate a time to drop off your pet. Keep your phone nearby and we’ll call you when your pet is ready for pickup.
• Optimum Wellness Plans® Virtual Visits: If you have an Optimum Wellness Plan and scheduled a Virtual Visit, you’ll save valuable time and get quality care from the comfort of your home.
Brand Certified Facts from Banfield Pet Hospital
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