Petco

Reviews

• NH

  Nataly Hurtado

  Feb 12, 2026
  1.0
  I visited the self-wash station at Petco Verona in New Jersey, and unfortunately, the experience was very disappointing. I paid for a full self-wash, but when I first started, the water wasn’t working and I had to ask for assistance. Then, while rinsing my dog, the water stopped again. I had to notify an employee so she could call the manager to fix it. After finishing the wash, the shower area was full of water, so I had to move my dog to another station just to use the dryer. The dryer had almost no airflow. I informed an employee again, and she said she would call the manager. Ten minutes later, I still had a wet dog and no solution. When the manager finally arrived about five minutes later, he told me to use towels to dry my long-haired Goldendoodle. I paid for a full self-wash service and should not have had to rely on towels, especially during winter. I ended up leaving the store with a wet, shivering dog. This was my first time using this service, and I was extremely disappointed — especially with the manager’s lack of urgency and concern. It felt like the issue was not taken seriously. I hope management ensures that all equipment is functioning properly before customers pay for this service.
• DN

  David Nicolato

  Feb 11, 2026
  5.0
  Knowledge staff and quick service
• AH

  Anthony Hart

  Feb 4, 2026
  5.0
  I was able to find and purchase all the food I was looking for, with no problem.
• NH

  Nu Heights

  Feb 2, 2026
  1.0
  After 2 years of no issues, Petco has lost my business today. Had a grooming appointment for my 4lb Maltese dog at 11am today. Upon arrival at 10:45am, was told that the groomer Angela had not arrived yet and so I had to wait. So after waiting 30 minutes, Angela FINALLY walks in at 11:15am in no rush. Proceeds to go to the back and then comes out and tells me that she cannot cut my dogs hair because he's "too stressed". Yes, you read that right. My dog was "too stressed" lmfaooooo Meanwhile my dog was in my arms calm and has been going to this petco for 2 years with NO ISSUES. When we had originally arrived, he was barking because there was two other dogs and he wanted to play. I carried him around the store so he can smell around and then he calmed down. This was WELL BEFORE Angela arrived because once again, SHE WAS LATE! I am convinced that she refused my dog because SHE WAS LATE and has other appointments coming in. I'm just in shock that this groomer instantly turned into a pet psychologist and claimed my dog was "too stressed". I hope you're reading this Angela. Don't project your emotional problems onto other people's pets. You have issues, not my dog. Hopefully you'll one day become a responsible adult and arrive to work on time. Until then, good luck on the pet psychiatry degree.... Will never visit a Petco again and instead will be using small owner operated business in the future who have respect for peoples time and pets.
• JC

  Jen Chau

  Jan 24, 2026
  1.0
  This review is only for the self wash stations. The process is straight forward and easy because you just pay the $20 at the register and you and your dog can go right up to one of the 3 stations if they’re not in use. However, the dryers didn’t work, and the communal shampoos and conditioners are in watered down in bottles and I’m not sure how often they’re washed out and cleaned. My dog developed a skin infection (furunculosis) 2 days after and her back is covered with crusted over lesions. If you have to use them, please make sure you bring your own supplies. I just spent $2K at the emergency vet and another $600 at my regular vet to get this treated. Go at your own risk.

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