Brand Certified
Banfield Pet Hospital
3.7(289 reviews)
Certified by Banfield Pet Hospital • Mar 01, 2026
Business Details
948 Springfield Rd, Union, NJ
07083, United States
Certified by Banfield Pet Hospital • Mar 01, 2026
(908) 686-0469
Certified by Banfield Pet Hospital • Mar 01, 2026
https://www.banfield.com
Certified by Banfield Pet Hospital • Mar 01, 2026
About
Certified by Banfield Pet Hospital • Mar 01, 2026
VeterinarianAnimal HospitalVeterinary PharmacyPet Services
Banfield Pet Hospital® - Union provides quality and attentive health and wellness care for dog, cat and small animal pet patients. Our veterinarians and staff are committed to promoting responsible pet ownership and preventive health care with a full-service medical facility offering general services like routine vaccinations, microchipping, dental and surgical care and more. We are accepting new patients now.
Details
- Requires appointmentAvailable
Location
Certified by Banfield Pet Hospital • Mar 01, 2026
Hours
Certified by Banfield Pet Hospital • Mar 01, 2026
Reviews
3.7
289 reviews
5 stars
155
4 stars
43
3 stars
15
2 stars
14
1 star
62
What are people saying?
AI-generated from recent customer reviews
Staff Care
Many customers praised the staff for their kindness, professionalism, and genuine care for pets.
Long Wait Times
Numerous reviews mentioned long wait times for appointments and during visits, leading to frustration among customers.
Communication Issues
Customers frequently reported difficulties in reaching the clinic by phone and receiving timely responses, contributing to a sense of disorganization.
Mixed Experiences with Services
While some customers had positive experiences with veterinary care, others expressed dissatisfaction with the quality of diagnoses and treatment.
Concerns Over Pricing
Several reviews highlighted concerns about high costs and perceived pressure to purchase wellness plans or additional services.
- SSSawyer4 days ago1.0It takes way too long and is to expensive don’t go here to save time and money
- LPLissa PerdigaoFeb 17, 20265.0I’ve been bringing my four-month-old puppy, Sasha, here for the past few months, and I absolutely love the care we receive. From the receptionist to the vet techs to the veterinarians, everyone has been amazing. They are kind, professional, and truly caring. Whether I’m dropping her off or going in with her for an appointment, I always feel like Sasha is in good hands. They take the time to answer all of my questions and make me feel comfortable every step of the way. I’m so grateful we found this place. Highly recommend!
- ACAnny CompresFeb 16, 20265.0My pet was sick and I was trouble to find care at that moment and their team accomodated me to see my dog. I am so glad they were able to see my dog and treat it. I highly recommend this place because they care!
- PWPatricia WilsonFeb 15, 20265.0One of the management team members I believe her first name was Cynthia at Banfield Hospital in Springfield, New Jersey, she was beyond courteous she made me feel valued and was very caring when it came to Discussing my Cat JoJo.
- DSDricka SmithJan 21, 20265.0They are amazing team they work with you. They are truly there for you in a break it down to you and let you know what is really going on with your pet. They don’t give you a runaround to let you know your price is upfront and what you need to do and what you don’t need to do. I can truly say my experience here was very great 👍🏾 helpful.
Frequently Asked Questions About Banfield Pet Hospital
Does Banfield provide emergency care services?
No, but you can call us during hospital hours for urgent care advice. Depending on the situation, we can help provide a referral for urgent care, specialty providers, or to an emergency hospital. During non-hospital hours, please contact your local emergency hospital.
Can I get veterinary care online?
To help pets and their people stay healthy, Banfield clients who have Optimum Wellness Plans® can get remote general pet care advice and triage support directly from a veterinarian 24/7 through Vet Chat™ on the Banfield app.
What preventive pet health care services does Banfield offer?
We believe that preventive care is the most effective way to keep your pet healthy throughout all stages of life. Our pet hospitals offer many preventive care treatments, including:
• Vaccinations
• Dental Care
• Parasite Control
• Nutritional Counseling
• Behavioral Counseling
• Comprehensive Examinations
What is an Optimum Wellness Plan?
Optimum Wellness Plans are designed to provide annual preventive care. They include head-to-tail exams, vaccines, early screening diagnostics, consultations for proper nutrition, dental care and more! Since wellness plans are not insurance, they do not include treatment for unpredictable or abnormal conditions, however discounts would apply. Because pets need ongoing preventive care, wellness plans automatically renew at the end of each twelve month period (unless paid in full at enrollment).
How do I pay for an Optimum Wellness Plan?
You can spread the cost of your wellness plan across the 12 months of your annual agreement to make it easier to budget for the essential health care your pet needs. Your monthly payments can be automatically withdrawn from a checking or savings account or charged to a credit card so that you don’t have to worry about them once you enroll. We also offer the option of paying in full if you prefer.
What kind of appointment do I have?
• In-room appointments: You and your pet visit the vet together. Please arrive a few minutes before your appointment time
• Drop-off appointments: If you have a drop-off appointment, we will communicate a time to drop off your pet. Keep your phone nearby and we’ll call you when your pet is ready for pickup.
• Optimum Wellness Plans® Virtual Visits: If you have an Optimum Wellness Plan and scheduled a Virtual Visit, you’ll save valuable time and get quality care from the comfort of your home.
What services does Banfield Pet Hospital in Union offer?
Banfield Pet Hospital in Union offers a variety of pet health services including preventive care, nutrition advice, parasite control, vaccinations, dental care, spay/neuter, end of life care, microchipping, and DNA testing.
What are the operating hours of Banfield Pet Hospital in Union?
The hospital is open Monday through Saturday from 8:00 AM to 6:00 PM and on Sunday from 10:00 AM to 5:00 PM. It is closed on major holidays such as Thanksgiving, Christmas, and New Year's Day.
Does Banfield Pet Hospital provide emergency care services?
No, Banfield Pet Hospital does not provide emergency care. During hospital hours, you can call for urgent care advice and referrals. For emergencies outside these times, please contact your local emergency hospital.
Can I get veterinary care online with Banfield?
Yes, clients with Optimum Wellness Plans® have 24/7 access to remote general pet care advice and triage support through Vet Chat™ on the Banfield app.
What is included in an Optimum Wellness Plan at Banfield?
The plan provides annual preventive care including head-to-tail exams, vaccines, early diagnostics, nutrition consultations, dental care, and more. It is not insurance but offers discounts on treatments.
How do I make an appointment at Banfield Pet Hospital in Union?
Appointments can be scheduled online through Banfield's website or app. They offer in-room, drop-off, and virtual visits for Optimum Wellness Plan holders.
Where is Banfield Pet Hospital located and how can I contact them?
Banfield Pet Hospital is located at 948 Springfield Rd, Union, NJ 07083. You can contact them by phone at +1 908-686-0469.
What nearby places can I visit around Banfield Pet Hospital in Union?
Near Banfield Pet Hospital, you can visit PetSmart for pet supplies and grooming, Naughty Boy Hospitality LLC for dining, and Union 22 Plaza which includes GameStop for entertainment and shopping.
Are there any nearby places where I can shop for pet products after visiting Banfield Pet Hospital?
Yes, PetSmart nearby offers pet grooming and pet supplies, which makes it convenient to shop after your visit to Banfield Pet Hospital.
How can nearby transit or local amenities help when visiting Banfield Pet Hospital?
Nearby amenities like Shell gas station and Walmart Pharmacy can cater to other needs during your visit, while local shops such as JustMac Auto Detailing and Alt-Life provide additional services, making your trip more convenient.
Brand Certified Facts from Banfield Pet Hospital
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