Petco

Reviews

• AO

  Andres o

  1 day ago
  5.0
  Clean place
• KJ

  Kennedy JaQourt

  Feb 16, 2026
  1.0
  All mealworms are dead can’t even buy new alive ones on the shelf for my pets. Restock your shit
• EG

  Eileen Garcia

  Feb 15, 2026
  1.0
  Horrible customer service. They reject sales just to close early after I waited around for someone they were supposed to send to help.
• PS

  Patricia Sanchez

  Jan 17, 2026
  1.0
  I wouldn’t recommend making an appointment at this veterinary hospital. I scheduled an appointment four days in advance, and on the day of the visit I was called and told the appointment had been moved earlier because the doctor needed to leave early. I was traveling from another state so my dog could be seen. While on the way, I called to let them know I would be approximately 11 minutes late due to traffic. They state they allow a 15-minute grace period, which would have put me within my original appointment time anyway. Despite this, the receptionist, Lisa, told me the doctor would not see my dog because he had to leave early. This was confusing, as moments earlier she said the doctor was currently in an appointment and could not be spoken to. It left me questioning whether this decision was actually communicated by the doctor at all. The lack of flexibility, poor communication, and dismissive customer service were extremely frustrating, especially given the effort required to travel from out of state. Based on this experience, I would not recommend this practice.
• OU

  ONUR UZELLİ

  Jan 13, 2026
  1.0
  I had a very disappointing and stressful experience with this Petco veterinary location. Following a serious incident involving my cat, I contacted Petco multiple times and opened an official case. Despite being told that the matter was being taken seriously and that I would receive updates within a specific timeframe, there was a consistent lack of follow-up and written communication. The only proactive contact I received was related to rescheduling an appointment due to the veterinarian being on leave, which does not address the core issue of my complaint. Phone conversations were brief and surface-level, and no formal written explanation or resolution has been provided. When it comes to the health and safety of pets, transparency, accountability, and clear communication are essential. Unfortunately, my experience showed the opposite. I hope this review encourages better customer care, clearer communication, and more responsibility in handling serious concerns involving animals. For your answer Hello, I have contacted Petco multiple times both before and after posting this review and have already opened an official case. Despite this, I have still not received a clear, written response or resolution regarding my complaint. While directing me to another email address publicly is appreciated, my primary expectation is to receive a concrete and written response through my existing case. I hope this matter is addressed properly and brought to a resolution this time.

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