Brand Certified
Banfield Pet Hospital
3.2(274 reviews)
Certified by Banfield Pet Hospital • Mar 01, 2026
Business Details
400 Mill Creek Dr, Secaucus, NJ
07094, United States
Certified by Banfield Pet Hospital • Mar 01, 2026
(201) 348-1645
Certified by Banfield Pet Hospital • Mar 01, 2026
https://www.banfield.com
Certified by Banfield Pet Hospital • Mar 01, 2026
About
Certified by Banfield Pet Hospital • Mar 01, 2026
VeterinarianAnimal HospitalVeterinary PharmacyPet Services
Banfield Pet Hospital® - Secaucus provides quality and attentive health and wellness care for dog, cat and small animal pet patients. Our veterinarians and staff are committed to promoting responsible pet ownership and preventive health care with a full-service medical facility offering general services like routine vaccinations, microchipping, dental and surgical care and more. We are accepting new patients now.
Details
- Requires appointmentAvailable
Location
Certified by Banfield Pet Hospital • Mar 01, 2026
Hours
Certified by Banfield Pet Hospital • Mar 01, 2026
Reviews
3.2
274 reviews
5 stars
126
4 stars
21
3 stars
12
2 stars
15
1 star
100
What are people saying?
AI-generated from recent customer reviews
Appointment Issues
Customers frequently reported difficulties in scheduling appointments, including long wait times and cancellations.
Staff Competence
While some staff members were praised for their kindness and care, many reviews highlighted concerns about the veterinarians' knowledge and professionalism.
Customer Service
Numerous complaints were made regarding poor customer service, including unresponsive phone lines and rude interactions with staff.
Facility Conditions
Several customers noted issues with cleanliness and organization within the facility, impacting their overall experience.
Billing Concerns
Customers expressed frustration over billing practices, particularly regarding wellness plans and unexpected charges.
- AAAudreyFeb 16, 20261.0I have never heard of a vet where you schedule an appointment for it only to be a 3 hour drop off and you might not even be able to speak to the vet. A complete waste of time making the appointment and going all the way there
- DTDavid ThiemannJan 16, 20265.0My only recommendation is that you keep change on hand for customers wishing to pay cash.
- AAAntonio AparicioDec 30, 20251.0I always make an appointment online then they always call a few minutes later to cancel or say there’s no doctor and then why is it then why is it showing online. please edit the online system because it’s frustrating every single time I try to make an appointment for my cat to see a vet there’s always an excuse.
- CBCarmen BerriosDec 9, 20255.0The staff is loving and protective of the animals and groomer Dawn is special in the way she treats my dogs and they love her.
- JMJames MolinariNov 21, 20251.0I asked the gentleman at the front desk for an over the counter recommendation for fish oil for my dogs. He asked me if my dogs went to that hospital I said no they did not. He said the hospital’s policy is not offer recommendations unless the pet is a patient. Guess their mission statement: "Make a Better World for Pets," which they define as defining the future of pet health and wellness,… doesn’t extend to all pets!
Frequently Asked Questions About Banfield Pet Hospital
Does Banfield provide emergency care services?
No, but you can call us during hospital hours for urgent care advice. Depending on the situation, we can help provide a referral for urgent care, specialty providers, or to an emergency hospital. During non-hospital hours, please contact your local emergency hospital.
What kind of appointment do I have?
• In-room appointments: You and your pet visit the vet together. Please arrive a few minutes before your appointment time
• Drop-off appointments: If you have a drop-off appointment, we will communicate a time to drop off your pet. Keep your phone nearby and we’ll call you when your pet is ready for pickup.
• Optimum Wellness Plans® Virtual Visits: If you have an Optimum Wellness Plan and scheduled a Virtual Visit, you’ll save valuable time and get quality care from the comfort of your home.
What types of pets does Banfield Pet Hospital in Secaucus care for?
Banfield Pet Hospital in Secaucus provides health and wellness care for dogs, cats, and small animal pet patients.
What veterinary services are offered at Banfield Pet Hospital?
They offer routine vaccinations, microchipping, dental care, surgical care, preventive care, nutrition advice, parasite control, spay/neuter, end-of-life care, and DNA testing.
What are the operating hours for Banfield Pet Hospital in Secaucus?
The hospital is open Monday through Saturday from 8:00 AM to 5:00 PM, and Sunday from 9:00 AM to 3:00 PM.
Does Banfield Pet Hospital provide emergency care services?
No, Banfield does not provide emergency care services but can offer urgent care advice during hospital hours and referrals to emergency hospitals if needed.
How can I schedule an appointment with Banfield Pet Hospital?
Appointments can be scheduled online via their website or mobile apps for iOS and Android. They require appointments for visits.
Are there any nearby pet services to Banfield Pet Hospital in Secaucus?
Yes, nearby pet-related services include PetSmart, which offers pet products and services, PetSmart Doggie Day Camp for pet boarding, and PetSmart Grooming for pet grooming.
What nearby shopping options are available around Banfield Pet Hospital?
Nearby shopping includes Mill Creek Mall, Michaels Stores for arts and crafts, Marshalls & HomeGoods for clothing and department store needs, and Casual Male XL for men's clothing and shoes.
Are there dining options near Banfield Pet Hospital in Secaucus?
Yes, nearby dining options include Panera Bread, Domino's Pizza, Jersey Mike's Subs, QDOBA Mexican Eats, Bonefish Grill, Menchie's frozen yogurt shop, and Bacchus bar.
What special care or support services does Banfield offer for pet owners?
Banfield provides the Pet Chat™ 24/7 advice chat line to support pet owners with advice anytime.
Does Banfield Pet Hospital have any online or social media resources?
Yes, Banfield has a strong online presence including a Facebook page, LinkedIn profile, Instagram, Twitter, and a YouTube channel for pet care information and updates.
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