Business Details
About
VeterinarianAnimal HospitalVeterinary PharmacyPet Services
Banfield Pet Hospital® - Rockaway provides quality and attentive health and wellness care for dog, cat and small animal pet patients. Our veterinarians and staff are committed to promoting responsible pet ownership and preventive health care with a full-service medical facility offering general services like routine vaccinations, microchipping, dental and surgical care and more. We are accepting new patients now.
Details
- Requires appointmentAvailable
Location
Hours
Reviews
3.8
189 reviews
5 stars
107
4 stars
20
3 stars
12
2 stars
10
1 star
40
What are people saying?
AI-generated from recent customer reviews
Staff Competence
Feedback indicates a mix of experiences with staff competence, with some customers praising the vets and techs for their care, while others report misdiagnoses and poor communication.
Customer Service
Many reviews highlight poor customer service, particularly at the front desk, with complaints about rudeness, long wait times, and difficulty in scheduling appointments.
Care Quality
While some customers express satisfaction with the care their pets receive, others report serious issues, including misdiagnoses and inadequate treatment, leading to negative outcomes.
Emergency Response
Numerous reviews mention difficulties in getting timely emergency care, with some customers feeling their pets were not prioritized during urgent situations.
Wellness Plan Issues
Several customers express dissatisfaction with the wellness plan, citing difficulties in scheduling appointments and unexpected costs, leading to frustration with the value of the plan.
- ISIshanie SinghSep 15, 20255.0Great place for pets !
- DRDoha RamosSep 15, 20251.0All I can say is that you guys suck! I went in with my cat and said everything was fine 2 days later I took my cat to a hospital and they said she had a brain tumor and we had to put her down! So horrible experience…
- DKDoug KrentzSep 15, 20255.0Always great help! Pups luv them!
- THTom HarringtonSep 10, 20251.0Absolutely awful and near criminal behavior by the entire staff. Diagnosed my new pup with heartworm and after an initial $350.00 payment they had a plan for "treatment" that would have cost another $500.00 +. I took the pooch to a nearby animal hospital where he has gotten a clean bill of health , no heartworm , no issues. When told , the Banfield staff just reminded me that we had other visits to make that were included in the program I signed up for. After being clear to them that my dog would never visit their facility again, they continue to call and send text and email reminders for visits. This survey is further proof of their disconnection with their pet patients. They requested this review.
- GCGabe CastroJun 16, 20251.0Go elsewhere
Frequently Asked Questions About Banfield Pet Hospital
Does Banfield provide emergency care services?
No, but you can call us during hospital hours for urgent care advice. Depending on the situation, we can help provide a referral for urgent care, specialty providers, or to an emergency hospital. During non-hospital hours, please contact your local emergency hospital.
Can I get veterinary care online?
To help pets and their people stay healthy, Banfield clients who have Optimum Wellness Plans® can get remote general pet care advice and triage support directly from a veterinarian 24/7 through Vet Chat™ on the Banfield app.
What preventive pet health care services does Banfield offer?
We believe that preventive care is the most effective way to keep your pet healthy throughout all stages of life. Our pet hospitals offer many preventive care treatments, including:
• Vaccinations
• Dental Care
• Parasite Control
• Nutritional Counseling
• Behavioral Counseling
• Comprehensive Examinations
What is an Optimum Wellness Plan?
Optimum Wellness Plans are designed to provide annual preventive care. They include head-to-tail exams, vaccines, early screening diagnostics, consultations for proper nutrition, dental care and more! Since wellness plans are not insurance, they do not include treatment for unpredictable or abnormal conditions, however discounts would apply. Because pets need ongoing preventive care, wellness plans automatically renew at the end of each twelve month period (unless paid in full at enrollment).
How do I pay for an Optimum Wellness Plan?
You can spread the cost of your wellness plan across the 12 months of your annual agreement to make it easier to budget for the essential health care your pet needs. Your monthly payments can be automatically withdrawn from a checking or savings account or charged to a credit card so that you don’t have to worry about them once you enroll. We also offer the option of paying in full if you prefer.
What kind of appointment do I have?
• In-room appointments: You and your pet visit the vet together. Please arrive a few minutes before your appointment time
• Drop-off appointments: If you have a drop-off appointment, we will communicate a time to drop off your pet. Keep your phone nearby and we’ll call you when your pet is ready for pickup.
• Optimum Wellness Plans® Virtual Visits: If you have an Optimum Wellness Plan and scheduled a Virtual Visit, you’ll save valuable time and get quality care from the comfort of your home.
What are the Banfield Pet Hospital Rockaway's operating hours?
The hospital is open Monday to Friday from 9:00 AM to 5:00 PM, Saturday from 9:00 AM to 6:00 PM, and closed on Sundays and certain holidays.
Does Banfield Pet Hospital Rockaway provide emergency veterinary care?
No, emergency care is not provided. However, you can call during hospital hours for urgent care advice and referrals to emergency hospitals or specialists. Outside these hours, please contact your local emergency hospital.
What preventive health care services are offered at Banfield Pet Hospital Rockaway?
Services include vaccinations, dental care, parasite control, nutritional and behavioral counseling, and comprehensive examinations to maintain your pet's health.
What is an Optimum Wellness Plan at Banfield Pet Hospital?
It is an annual preventive care plan covering exams, vaccines, diagnostics, nutrition, and dental care, designed to keep pets healthy year-round. It is not insurance but provides discounts on treatment.
How can I pay for an Optimum Wellness Plan?
You can pay monthly via automatic withdrawal from a bank account or credit card, or choose to pay the entire plan fee upfront.
Can I get veterinary advice online from Banfield Pet Hospital Rockaway?
Yes, clients with Optimum Wellness Plans can access 24/7 remote general pet care advice through Vet Chat™ on the Banfield app.
What types of appointments does Banfield Pet Hospital Rockaway offer?
The hospital offers in-room appointments where you stay with your pet, drop-off appointments with phone communication for pickup times, and virtual visits for Optimum Wellness Plan holders.
Which nearby eateries can I visit around Banfield Pet Hospital in Rockaway?
Nearby dining options include Five Guys for burgers, Panera Bread cafe, PrimoHoagies sandwiches, Qdoba Mexican restaurant, and Teriyaki Madness serving Asian fusion cuisine.
Are there any pet-related businesses near Banfield Pet Hospital Rockaway?
Yes, PetSmart offers pet supplies and services, and S.O.S. PETS, Inc. is a local animal shelter and pet adoption charity nearby.
What nearby entertainment options are available for visitors to Banfield Pet Hospital Rockaway?
You can enjoy a movie at Dolby Cinema at AMC Rockaway or Theater 1, both nearby cinemas for a relaxing time before or after your visit.