AnimERge

Reviews

• HW

  heather walker

  2 days ago
  5.0
  Our dog Ollie was experiencing lumbar pain and we needed to get him some relief. The front desk staff was very kind and emphatic as well as the tech who took us into a room. Dr Friedlander was great! She explained what was going on, her recommendations for treatment and then was very thorough with discharge instructions. I really felt like everyone there had Ollie’s best interests at heart and cared for him as if he was their pet. If we ever need to take him or any of other pets to the ER, we will definitely be returning to AnimERge.
• CS

  C Sam

  Feb 18, 2026
  5.0
  I could not recommend Animerge enough. We unfortunately had to make the difficult decision to put our elderly dog Maks down. Upon arrival we were immediately seen, Maks was taken care of wonderfully by the staff and we were able to spend time with him before, during and after. His cremations came earlier than expected which we appreciated and to top it off we received the most wonderful letter in the mail yesterday from the Animerge staff with Maks nose print for each family member and his hair in an envelope. Thank you so much to the entire staff for your compassion during such a difficult time and for taking the best care of Maks in his final moments. We are forever grateful for all you do.
• SH

  Sherrell Honore

  Feb 16, 2026
  5.0
  (Long review!) I went to Animerge as my dog was having difficulty urinating, and from the moment we arrived, the care and attentiveness stood out. Meghan at the front desk immediately greeted both me and my dog with warmth and kindness, helping ease what was already a stressful situation. While in the lobby, my dog, likely nervous was able to urinate a few drops. At that exact moment, Dr. Valencia came out, noticed the urine, and inquisitively asked if my dog was having trouble urinating. When I said yes, he didn’t hesitate for a second. He immediately took the sample to be sent for testing. Once we were in the exam room, Dr. Valencia asked thoughtful questions, reviewed the situation, took X-rays, and quickly arrived at a diagnosis: stones. He was able to flush the stones back into my dog’s bladder but made it very clear that this was becoming an urgent matter and that I needed to see a specialist immediately. What truly stood out was that he personally called the specialist on my behalf right then and there. I’ve been to many routine veterinary appointments where that level of consideration and advocacy is not the norm. For Dr. Valencia to make that call for me, removing one more thing from my plate during a stressful moment was incredibly gracious and deeply appreciated. He carefully walked me through the X-rays, explained next steps, forwarded all of my dog’s paperwork and test results, provided hard copies as backup, and sent us home with medication. After our visit, Dr. Valencia personally followed up to share the urine test results and to check in on how my dog was doing, something that meant more to me than I can express. That appointment ultimately led me to Raritan Valley Veterinary Hospital and then Eclipse Specialty & Emergency Pet Care (both of which I’ve also left reviews for based on this experience).
• AM

  Angie Moreno

  Feb 16, 2026
  5.0
  All the ladies who worked last night were the sweetest! Would definitely come back if i had to
• KN

  Kimberly Nguyen

  Jan 8, 2026
  2.0
  I don't usually leave bad reviews however our experience here started off fine and ended very frustrating and disappointing. About a week ago, our dog's anal gland ruptured. Since it was late at night, we decided to take him to this hospital instead of his primary vet. Check in and treatment were fine - they drained his ruptured gland and drained his other gland too to prevent a future rupture. He was sent home with antibiotics and a set of instructions which we followed. The experience was fine hence why I am giving 2 stars. My issue comes with the recheck. We were asked to bring our dog back 4-5 days later for a recheck to make sure everything was healing properly. The doctor in charge that day was super rude and condescending. Our take home care instructions were to warm compress the area 3-4 times a day for 5-10 minutes and to clean any drainage or scabbing from the drainage site. We did as instructed. Our dog had scabbing in the surrounding area of his butt which was how we received him the night of treatment anyway. The instructions were to make sure the drainage site didn't scab. Since he had some scabbing in other areas of his butt outside of the drainage site, we weren't sure how to remove those scabs and we searched up whether to remove them or not and everywhere told us it is best practice not to remove scabbing during the healing process. Just to be clear, the hospital did not instruct to remove ALL scabbing - just the one at the drainage site. Well, the doctor was annoyed that we didn't clean up all of those surrounding scabs and basically acted like she didn't believe that we warm compressed him or followed the after-care instructions so she reprinted the paper and highlighted it and pointed at it like we were children. She spoke to us like we were incompetent and bad pet parents. 1. The instructions were not clear and 2. You cannot assume normal everyday people have medical knowledge and 3. Don't talk to pet owners like they aren't doing the best for their animals to the best of their ability especially after an emergency. My dog was also barking a bit because he was stressed and wanted to go home and the doctor scolded him. That is HIGHLY unprofessional and not what a pet parent wants to see when they are putting their pet's care into them. After this experience, we will not ever be returning to this animal hospital.

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