Petco

4.2
941 reviews

About

Pet StorePet supply storePetco
Visit your Phillipsburg Pet Store located at 1209 New Brunswick Ave for all of your animal nutrition, pet supplies and grooming needs. Our mission at Petco is Healthier Pets. Happier People.

Details

  • DeliveryAvailable
  • Requires appointmentNot available
  • Credit cardAvailable
  • DebitAvailable

Location

Petco
1209 New Brunswick Ave, Phillipsburg, NJ
08865-4125, United States

Hours

Reviews

4.2
925 reviews
5 stars
551
4 stars
200
3 stars
85
2 stars
29
1 star
60

What are people saying?

AI-generated from recent customer reviews

Staff Performance

Many customers praised the staff for being friendly, helpful, and knowledgeable, although some reported poor customer service experiences.

Grooming Issues

Several reviews highlighted significant problems with grooming services, including long wait times, poor communication, and negative experiences with management.

Store Condition

The store was generally described as clean and well-stocked, but some customers noted issues with animal care and the removal of public restrooms.

Pricing Concerns

Customers expressed concerns about high prices for products and services, with some indicating they would seek alternatives.
  • SE
    Stacey Edwards
    3 days ago
    5.0
    Today was my 1st time going to the Phillipsburg location, and I am very pleased with their grooming service. Kelly was so attentive and friendly. My groomer was Jeanette. I didn't get to meet her, but they did a wonderful job on my baby. Thanks guys ❤️
  • DF
    David Frederick
    Dec 21, 2025
    5.0
    Nice store. Clean, well stocked and friendly staff ⭐️ ⭐️ ⭐️ ⭐️ ⭐️
  • KV
    Kassidy Vargas
    Dec 15, 2025
    5.0
    Took my husky to salon and they did an amazing job! Thank you to front staff and Jeanette for your work!
  • RF
    Rob Finney
    Dec 12, 2025
    1.0
    Been buying food and toys for my dogs for over 10 years, it's going downhill fast. Now they closed the restrooms to the public. Went there with my dog after a long walk and had to pee only to find out they are employee only restrooms now. I guess the millennials are too good to clean a restroom so they just closed them to the public. Im done with petco. Going to tractor supply and chewy.com for my supplies now. Customer service doesn't exist anymore
  • AG
    Amelia Green
    Dec 4, 2025
    1.0
    After waiting almost 3.5 hours for my dog to get groomed walked in there to see what was the hold up only to be told I needed to wait another 20 minutes. That would have made close to 4 HOURS for my small to medium size dog to get groomed walked. I have been coming to get my dog groomed that this location for about a year now. Every month the wait gets LONGER and LONGER. When asked to speak to a manager (young, rude, and really didn’t care) asked me why I was upset for when it’s the holiday season and it takes longer. 4 HOURS?!?!?! My dog had to sit in a crate for that long of a time. Not happy and will NEVER take my dog back there again. Dogs are just on as assembly line no love or care goes into that place. Finding a mom and pop shop close you me. I rather pay double what they are charging, but for my dog to be not coped up for so long.

Frequently Asked Questions About Petco

Does the Petco Phillipsburg location have a vet hospital?

No, Petco Phillipsburg does not have a full-service vet hospital.

Does Petco Phillipsburg offer vaccinations?

Yes, Petco Phillipsburg provides vaccinations.