Petco

4.3
929 reviews

About

Pet StorePet supply store
Visit your Phillipsburg Pet Store located at 1209 New Brunswick Ave for all of your animal nutrition, pet supplies and grooming needs. Our mission at Petco is Healthier Pets. Happier People.

Details

  • DeliveryAvailable
  • Requires appointmentNot available
  • Credit cardAvailable
  • DebitAvailable

Location

Petco
1209 New Brunswick Ave, Phillipsburg, NJ
08865-4125, United States

Hours

Reviews

4.3
913 reviews
5 stars
543
4 stars
199
3 stars
85
2 stars
29
1 star
57

What are people saying?

AI-generated from recent customer reviews

Staff Friendliness

Many customers praised the staff for being friendly, helpful, and knowledgeable.

Grooming Issues

Several reviews highlighted significant problems with grooming services, including poor customer service and scheduling issues.

Store Cleanliness

While some customers noted cleanliness and organization, others reported unsanitary conditions and concerns about animal care.

Pricing Concerns

Customers expressed that prices are generally high, which may deter some from shopping there regularly.

Customer Service

Mixed feedback on customer service, with some praising helpfulness while others reported rude or unhelpful interactions.
  • UL
    Ulyana Lyana
    3 days ago
    1.0
    I usually never leave bad reviews, but this time I simply cannot stay silent. If you ever consider bringing your dog here for grooming, bathing, or nail trimming, my honest advice is: do NOT go to this Petco. A couple of days ago, I brought my dogs in. After about two hours, I received a text saying they were ready for pickup. When I was already two minutes away, they suddenly called to tell me that my Golden Retriever had been taken to the Emergency Hospital because he was bleeding. I was shocked. When I arrived, my first question was why they didn’t call me before taking him to the ER. Noah S., the person who trimmed his nails, responded with a smirk on his face, saying he “did” call me. I told him he only called after my dog was already in the emergency room. I rushed to the hospital, and when I saw my dog covered in blood, with a bump on his head, and all of his nails cut down to the quick, I was horrified. Afterward, I took him to my own veterinarian, and the woman who transported him from Petco went with me. They did cover all the expenses — but that does not undo what happened. I will NEVER bring my pets here again, and I strongly advise others to stay away. Please be careful.
  • AN
    Angela N
    Nov 11, 2025
    5.0
    took excellent care of my pup. appreciate their love for animals
  • GS
    Gianluca Sirianni
    Nov 8, 2025
    5.0
    Reasonable prices, great service. Awesome groomers.
  • TB
    Tang Biscuit
    Oct 17, 2025
    4.0
    I never get their names but theres 2 employees ho are always so nice!
  • DM
    Dylan Miller
    Oct 14, 2025
    1.0
    Removed public bathrooms effectively violating the Americans with disabilities act… now all employee only will never buy a product from petco again petsmart and cb pet market gonna be my regular now

Frequently Asked Questions About Petco

Does the Petco Phillipsburg location have a vet hospital?

No, Petco Phillipsburg does not have a full-service vet hospital.

Does Petco Phillipsburg offer vaccinations?

Yes, Petco Phillipsburg provides vaccinations.