Petco

4.2
609 reviews

About

Pet StorePet supply store
Visit your Parsippany Pet Store located at 1111 Route 46 East for all of your animal nutrition, pet supplies and grooming needs. Our mission at Petco is Healthier Pets. Happier People.

Details

  • DeliveryAvailable
  • Requires appointmentNot available
  • Credit cardAvailable
  • DebitAvailable

Location

Petco
1111 Rte 46 E, Parsippany, NJ
07054-2101, United States

Hours

Reviews

4.2
600 reviews
5 stars
371
4 stars
120
3 stars
38
2 stars
16
1 star
55

What are people saying?

AI-generated from recent customer reviews

Staff Attitude

Customer experiences with staff are mixed; while many praise the friendliness and helpfulness, there are notable complaints about rude or unprofessional behavior from some employees, particularly managers.

Customer Service

Overall, customer service is highlighted positively, with many customers appreciating the assistance and knowledge of staff, though there are significant complaints regarding specific incidents of poor service.

Grooming Issues

Several customers reported dissatisfaction with grooming services, citing rushed jobs and poor quality, leading to a loss of trust in the grooming department.

Product Availability

Customers expressed frustration with inconsistent stock levels, particularly for specific pet products and live animals, impacting their shopping experience.

Store Cleanliness

The store is generally noted for being clean and organized, although some reviews mention clutter and messiness in certain areas.
  • MM
    Mary
    Nov 9, 2025
    5.0
    You have so many variety of cat things from food to toys and the customer service is great tom
  • RS
    Rich Dudley (Studley)
    Nov 6, 2025
    4.0
    My dog loves coming here. The staff is very friendly and knew my dog's name on her second visit. I felt proud.
  • KS
    K Solomon
    Nov 3, 2025
    1.0
    Heartless disingenuous and do not care about animals. I had 2 appointments 3:45 and 3:55. I booked that way so I could bring them both without a wait in between. My larger baby (Great Pyrenees) had double ACL surgery so getting her in and out of the car is no small feat; she weighs 130lbs. I gave myself enough/extra time but Ofcourse I-80 traffic is forever unpredictable and built up while on the road. In any event I got there at 3:58. They were still seeing another dog. "We can't see you. You're 3 mins late." You watch a hobbling gentle giant and refuse a vaccination visit (which was btw a follow up and would not have been a 'full appointment time') and refuse to for 3 mins late!! I wish I could really write what I'm thinking! It's disgusting to me!!! This is healthcare? NEVER COMING BACK HERE. That doctor DOES NOT care about animals.
  • MK
    maria kelly
    Nov 1, 2025
    1.0
    Megan looked at her cell phone, scrolling the entire time she was waiting on me. She was completely distracted by her phone. I'm tired of this kind of impolite behavior. One star for discourteous conduct while at the register. Petco, institute a cell phone policy.
  • KT
    Kevin Truong
    Oct 29, 2025
    5.0
    I’ve stopped by this Petco location a couple of times to get fish and shrimp for my tank, and I’ve always had a great experience. Brian is my guy, he’s very nice, knowledgeable, helpful. I always leave the store with a smile.

Frequently Asked Questions About Petco

Does the Petco Parsippany location have a vet hospital?

Yes, Petco Parsippany has a full-service vet hospital.

Does Petco Parsippany offer vaccinations?

Yes, Petco Parsippany provides vaccinations.