Petco

4.2
720 reviews

About

Pet StorePet supply store
Visit your Parlin Pet Store located at 1060 Us Hwy 9 for all of your animal nutrition and pet supply needs. Our mission at Petco is Healthier Pets. Happier People.

Details

  • DeliveryAvailable
  • Requires appointmentNot available
  • Credit cardAvailable
  • DebitAvailable

Location

Petco
1060 US Hwy 9, Parlin, NJ
08859, United States

Hours

Reviews

4.2
699 reviews
5 stars
422
4 stars
143
3 stars
62
2 stars
20
1 star
52

What are people saying?

AI-generated from recent customer reviews

Customer Service

Feedback on staff is mixed; while many customers praised the helpfulness and friendliness of employees, others reported poor service and long wait times.

Store Cleanliness

The store is generally described as clean, but there are concerns about the condition of animal habitats and some areas needing better maintenance.

Product Availability

Customers appreciate the variety of products available, but some expressed disappointment with the lack of specific items and the high prices.

Animal Care

There are serious concerns regarding the care of animals in the store, with reports of unhealthy conditions for some pets.

Overall Experience

While many customers have had positive experiences, there are significant complaints about management and staffing issues affecting service quality.
  • PR
    Pratik Rawal
    Nov 15, 2025
    5.0
    Very nice service with smile as well as professional.
  • JS
    John Stains
    Nov 11, 2025
    5.0
    This Petco rocks Spoke to an associate named Danny, knowledgeable and helpful. Bought some dog food, prices fair. Store clean Service, professional and excellent Very busy but organized.
  • AC
    Angela Cuozzo
    Nov 4, 2025
    5.0
    The girls are so helpful and friendly!
  • TB
    Teresa Brandinelli
    Oct 15, 2025
    5.0
    I went to the store to get a new name tag for my dog. I had my dog with me so I was not able to pay attention as I should have been. the salespersons Starr & Natali were extremely helpful. They helped me get the new tag I needed
  • ES
    E S
    Oct 10, 2025
    1.0
    ⭐☆☆☆☆ Very disappointing experience at Petco Parlin The customer service here is absolutely below any acceptable standard. I wanted to buy some fish and waited for a very long time — no one even acknowledged me or offered to help. There was nobody at the registers to ask for assistance, and this is not the first time I’ve had this issue. I’ve walked out of this store multiple times without buying fish because apparently, there’s always a long “waiting limit.” It’s frustrating and unacceptable. I will definitely think twice before coming back.

Frequently Asked Questions About Petco

Does the Petco Old Bridge location have a vet hospital?

No, Petco Old Bridge does not have a full-service vet hospital.

Does Petco Old Bridge offer vaccinations?

Yes, Petco Old Bridge provides vaccinations.