Business Details
About
VeterinarianAnimal HospitalVeterinary PharmacyPet Services
Banfield Pet Hospital® - Paramus provides quality and attentive health and wellness care for dog, cat and small animal pet patients. Our veterinarians and staff are committed to promoting responsible pet ownership and preventive health care with a full-service medical facility offering general services like routine vaccinations, microchipping, dental and surgical care and more. We are accepting new patients now.
Details
- Requires appointmentAvailable
Location
Hours
Reviews
3.4
289 reviews
5 stars
138
4 stars
27
3 stars
16
2 stars
17
1 star
91
What are people saying?
AI-generated from recent customer reviews
Staff Professionalism
While many customers praised the kindness and professionalism of certain staff members, others reported rude and unprofessional behavior from some team members, leading to mixed experiences.
Communication Issues
Numerous reviews highlighted significant problems with communication, including difficulty reaching the office by phone, lack of timely updates, and poor handling of appointment scheduling.
Customer Service
Customers expressed frustration with the overall customer service, citing long wait times, unhelpful responses, and a lack of compassion during critical situations.
Quality of Care
There were mixed reviews regarding the quality of care provided, with some customers satisfied with the treatment their pets received, while others reported misdiagnoses and inadequate follow-up.
Appointment Availability
Many customers complained about the difficulty in securing timely appointments, often having to wait weeks or months for necessary care.
- CHChristina HughesDec 15, 20255.0I was visiting my parents for Thanksgiving and my dog had a ruptured abscess and needed to be seen immediately. Luckily because we have Banfield pet insurance, we were able to visit this Banfield hospital. They were able to squeeze him in that day and all of the staff was extremely kind. We so appreciate that they made the effort to help us out and take care of our pup! He is almost fully recovered now. Sometimes I find some Banfield pet hospitals are slow to answer the phone, but this location was very responsive and also called us with updates since we had to do a drop off. Thank you again for helping us out!
- NBNatasha Blake-GabrielDec 6, 20255.0First time at this hospital. Had a wonderful experience with our Viper getting his initial shots. All of the staff was super professional. From the manager Nicole assisting us with our wellness plan, Brian taking the time to thoroughly explain the visit and after care instructions, and lastly, I'm sorry that I do not remember her name, but the lady who's name starts with a "D" that does patient intake. Very helpful & informative. We ap
- SSsarahNov 24, 20255.0Insanely positive experience bringing my little girl here. She’s been a frequent flyer this last month but I love the care plan they offer and the amazing doctors. Between ER transfers, routine lab work and vaccines they’ve been tremendously helpful and caring. 🥰
- NHNina HerndonNov 20, 20255.0My experience at Banfield was excellent the staff Dara, Kim , Nicole and Dr Nelson were very kind, Professional and very patient explained everything on how to take care of my pet I'm so happy for this new staff . I can honestly say that I am so comfortable with this staff they're the best and very caring.
- TETiti EdwardsNov 10, 20255.0Very helpful with GUCCI first time dog mom 🫰🏾
Frequently Asked Questions About Banfield Pet Hospital
Does Banfield provide emergency care services?
No, but you can call us during hospital hours for urgent care advice. Depending on the situation, we can help provide a referral for urgent care, specialty providers, or to an emergency hospital. During non-hospital hours, please contact your local emergency hospital.
Can I get veterinary care online?
To help pets and their people stay healthy, Banfield clients who have Optimum Wellness Plans® can get remote general pet care advice and triage support directly from a veterinarian 24/7 through Vet Chat™ on the Banfield app.
What preventive pet health care services does Banfield offer?
We believe that preventive care is the most effective way to keep your pet healthy throughout all stages of life. Our pet hospitals offer many preventive care treatments, including:
• Vaccinations
• Dental Care
• Parasite Control
• Nutritional Counseling
• Behavioral Counseling
• Comprehensive Examinations
What is an Optimum Wellness Plan?
Optimum Wellness Plans are designed to provide annual preventive care. They include head-to-tail exams, vaccines, early screening diagnostics, consultations for proper nutrition, dental care and more! Since wellness plans are not insurance, they do not include treatment for unpredictable or abnormal conditions, however discounts would apply. Because pets need ongoing preventive care, wellness plans automatically renew at the end of each twelve month period (unless paid in full at enrollment).
How do I pay for an Optimum Wellness Plan?
You can spread the cost of your wellness plan across the 12 months of your annual agreement to make it easier to budget for the essential health care your pet needs. Your monthly payments can be automatically withdrawn from a checking or savings account or charged to a credit card so that you don’t have to worry about them once you enroll. We also offer the option of paying in full if you prefer.
What kind of appointment do I have?
• In-room appointments: You and your pet visit the vet together. Please arrive a few minutes before your appointment time
• Drop-off appointments: If you have a drop-off appointment, we will communicate a time to drop off your pet. Keep your phone nearby and we’ll call you when your pet is ready for pickup.
• Optimum Wellness Plans® Virtual Visits: If you have an Optimum Wellness Plan and scheduled a Virtual Visit, you’ll save valuable time and get quality care from the comfort of your home.
What preventive care services does Banfield Pet Hospital in Paramus offer?
They offer vaccinations, dental care, parasite control, nutritional counseling, behavioral counseling, and comprehensive examinations as part of preventive care.
Does Banfield provide emergency pet care services?
No, emergency care is not provided onsite, but they can offer urgent care advice during hospital hours and refer to emergency hospitals if needed.
Can I get veterinary care online through Banfield?
Yes, clients with Optimum Wellness Plans can access 24/7 remote pet care advice and triage via Vet Chat on the Banfield app.
What is included in Banfield's Optimum Wellness Plan?
The plan covers annual preventive care including exams, vaccines, diagnostics, nutrition and dental care, with automatic renewal every year.
How can I pay for an Optimum Wellness Plan at Banfield?
Payments can be spread monthly with automatic withdrawal from bank or credit card, or paid in full at enrollment for easier budgeting.
What types of appointments are available at Banfield Pet Hospital Paramus?
They offer in-room appointments, drop-off appointments, and virtual visits for clients with an Optimum Wellness Plan.
What are Banfield Pet Hospital Paramus's hours of operation?
Open Monday to Thursday from 7 AM to 6 PM, Friday 8 AM to 6 PM, Saturday 9 AM to 4 PM, and closed Sundays and certain holidays.
Is Banfield Pet Hospital Paramus welcoming to LGBTQ customers, and do they require appointments?
Yes, they welcome LGBTQ clients and require appointments for visits.
Are there pet-related stores near Banfield Pet Hospital in Paramus?
Yes, PetSmart, which offers pet grooming and products, is nearby for your pet's grooming and supply needs after a vet visit.
What dining options are close to Banfield Pet Hospital Paramus if I want to eat before or after my appointment?
Nearby eateries include Market Eatery, Tous les Jours bakery and coffee shop, Big Bowls Little Plates food stand, and Korean restaurants like Ondubu and Hot Stone BBQ.
How can nearby shopping locations benefit me when visiting Banfield Pet Hospital Paramus?
Nearby stores like DSW Designer Shoe Warehouse and H Mart Asian Supermarket allow you to shop for shoes or groceries conveniently during your trip to the vet hospital.