Petco

4.3
573 reviews

About

Pet StorePet supply store
Visit your Marlboro Pet Store located at 95 U.s. 9 for all of your animal nutrition, pet supplies and grooming needs. Our mission at Petco is Healthier Pets. Happier People.

Details

  • DeliveryAvailable
  • Requires appointmentNot available
  • Credit cardAvailable
  • DebitAvailable

Location

Petco
95 US-9, Morganville, NJ
07726, United States

Hours

Reviews

4.3
559 reviews
5 stars
356
4 stars
104
3 stars
39
2 stars
14
1 star
46

What are people saying?

AI-generated from recent customer reviews

Staff Competence

Feedback indicates a mix of experiences with staff, with some customers praising helpful and knowledgeable employees, while others reported rude and neglectful behavior, particularly from specific individuals.

Grooming Services

Grooming experiences varied widely; some customers were very satisfied with the grooming quality and staff, while others reported poor treatment and incomplete services.

Customer Service

While many reviews highlighted friendly and helpful staff, there were significant complaints about unprofessional behavior and poor management, particularly in handling customer concerns.

Product Availability

Customers expressed frustration over frequent stock shortages, particularly for pet food and supplies, leading to multiple trips to the store.

Store Cleanliness

The store generally received positive remarks for cleanliness, although some customers noted issues with the condition of animal tanks.
  • AI
    Aimen Iqbal
    Nov 1, 2025
    1.0
    rude neglectful employees, they genuinely dont know what theyre doing save urself and your pets from this place
  • JA
    Juweriya Asad
    Oct 31, 2025
    1.0
    you guys are the most incompetent, apathetic group of people i've ever met and you guys know what you did. terrible experience. all ill say is if you hate your cats you should bring them here because you'll never see them again
  • TT
    Texas T-Bone
    Oct 29, 2025
    2.0
    Clerk Rebecca said returning items paid for with rewards dollars do not return the rewards dollars back to my petco account. The receipt shows 41 cents per item, but the rewards dollars used were more. Rebecca kept highlighting the receipt 41 cents on the individual items. She could not understand that $60 in product which had a balance of $21 leaves $39 Paid by Vital cares 10% deduction AND $20 in rewards dollars. She wanted to give me $12 back for a return of seven $5 items. Why be a Vital care member? I edited this review because I had great help from Asst Mgr Annie in the past. She assisted in getting a prescription in the Petco System. I increased the rating up from 1 to 2 because of Annie. This isn't the first time I had a negative experience with Rebecca. I had been in earlier this week to get the presciption dog food. There was none in the store. Rebecca told me that Petco only "Gets what they send." I wanted to order a 4 months supply and pick it up at the store. Her response was we can't make a special order. My complaint is both with Petco and Rebecca. I am buying $5 a can dog food. Maybe a little help along the way?
  • MM
    Monica Mcburse
    Oct 26, 2025
    5.0
    I have been a loyal petco customer for the past 9yrs, I can only find certain treats for my dog there. The person who assisted me name was Bill. Bill was simply Amazing, just pleasant! Restored my faith in customer Service.
  • LA
    Lillian Andujar
    Oct 24, 2025
    1.0
    On my last several visits to the store I have been very disappointed. My pet food is never in stock forcing me to make additional trips, The excuse is that there are shipping delays. However I don't encounter this excuse when I shop elsewhere.

Frequently Asked Questions About Petco

Does the Petco Marlboro location have a vet hospital?

No, Petco Marlboro does not have a full-service vet hospital.

Does Petco Marlboro offer vaccinations?

Yes, Petco Marlboro provides vaccinations.