Banfield Pet Hospital

Reviews

• AJ

  Ashe Jacoff

  3 days ago
  1.0
  Brought my kitty in the Tuesday before new years for what i thought was a respiratory issue. They did some tests and i was told the results might be delayed because of the holiday on Thursday. They gave him an antibiotic shot that day and i waited for a call. 3 days have past i didn’t receive any communication from the vet until I called them Friday evening for an update. Was told the results aren’t in, and someone should call over the weekend. No one called. I called them on Monday for an update. At first no one answered I called maybe 3 times every 15 mins or so and it went to voicemail everytime. I finally got someone on the phone and was told they are having “computer issues” and I would get a call back, I did receive a call from the Dr maybe 3-4 hours later, the results came in and everything was normal. But my kitty hasn’t gotten better and I explained that. I felt frustrated about the lack of communication and the unknown around what was happening. It was only after I was essentially crying on the phone the person I was speaking to said the antibiotic shot they gave him was good for 2 weeks and they can’t prescribe anything else. The vet recommended I bring him back on this past Wednesday for blood work, (the 8th day) I did, was told results would be in the next day and I should receive a call. Next day came and no call. I called them Friday afternoon and was told the results are normal. I explained my kitty wasn’t getting better and they said they would prescribe a different antibiotic but I had to order it from chewy because they don’t have it at the office and I can’t give it to him until after next Tuesday (2 weeks from the first shot). This would take at least another week to get the digital prescription into the system and shipping time.. which puts us way past next Tuesday. Today my kitty was stumbling around like he was drunk, I called metuchen again and they told me to go to the ER because they aren’t able to help me. I brought him to the ER and the ER requested the tests results from Banfield metuchen. Banfield told the ER they don’t have any medial records for my kitty.. i literally just spoke to the front desk less than an hour prior to this request. When the ER got the paperwork and immediately told me that his bloodwork was in fact not completely normal and identified other things that were overlooked. The ER redid a handful of the tests that Banfield metuchen did. We got medication on the spot. I’m not sure what game they are playing at metuchen but I feel like I was gorged honestly. In total over 2k in vet bills with minimal answers and very limited communication offered without me reaching out to them. I do not feel like my pet was a priority. My kitty has been sick for almost 3 weeks at this point. All I understood was my kitty isn’t feeling well and I’m not getting enough information or support to do something about it. Between not telling me the shot was good for 2 weeks when I was there to “normal” test results that aren’t normal… whats going on over there? I will not be coming back to this office ever. And I highly advise anyone else looking for a vet to use a different Banfield branch. Bridgewater and Union were by far better than metuchen.
• PP

  Parth Patel

  Dec 11, 2025
  1.0
  1 star is generous. Should be 0, which is the same amount of care and accountability this hospital has for people’s pets. Metuchen BanField, more like Metuchen Should be banned from the medical field. Absolutely ridiculous messing up prescriptions for people’s pets and rather than correcting the matter and apologizing you tell the owner they should find a new vet. This hospital is a disgrace, bringing your pet here would be just as life threatening as the mistakes this hospital makes. Unprofessional, rude, and an embarrassment.
• LK

  Lamia Khondaker

  Dec 11, 2025
  1.0
  This Banfield location has provided the worst service I’ve ever experienced. Over the past month, they have mishandled my cat’s prescription food order not once, but twice. My cat has a history of life-threatening struvite crystals and is extremely sensitive to food changes, so delays in getting his prescription diet are dangerous. Despite me reaching out several times to ensure the order was placed correctly, they still managed to mess it up twice. When the manager finally called me back, she offered no apology or accountability. Instead, she simply said the employee had ‘messed up’ and that they would have a talk with them. After the second mistake, she even suggested I should find a new vet if I didn’t like their service. That kind of dismissive attitude is unacceptable, especially when a pet’s health is at stake. I would never recommend this Banfield to anyone. Their lack of care, repeated errors, and unprofessional management put pets at risk and show they do not value their clients or their animals.
• CS

  Carmella Stahl

  Nov 26, 2025
  5.0
  Staff is knowledgeable, caring, and answers all my questions.
• JR

  Janet Rodriguez

  Nov 19, 2025
  5.0
  Great friendly people amazing with the animals appreciate their time and dedication to each and every animal great service

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