Banfield Pet Hospital

Reviews

• KC

  Kimberly Catterall

  Nov 15, 2025
  5.0
  I usually go to Turnersville office but was booked. Scheduled with Mantua Banfield and was such a great experience. They were accommodating and the girls were were attentive and super sweet to my crazy man. I was in and out super quick. Was a very positive experience! Keep up the great work!
• AH

  Andrea Hanson

  Nov 10, 2025
  1.0
  I have had the worst experiences with Banfield. Today I brought my foster dog to have her check up appointment to get her health certificate so she can travel to her adopter’s home. She was there all morning, as it was a drop off appointment. I was told I could come pick her up so I went and realized I still needed the health certificate from the vet (which was paid for and listed as what was needed). The front desk girl (Jo P. - she deserves ALL the stars, she is amazing!!!) went back and found out there was an issue and the other vet, who apparently is the director, needed to fill it out instead of the first vet (due to a log-in issue but was more than willing to sign off on a health cert after the exam) but just sat down for a meeting. I was told it’ll be 1-2 hours so the staff asked this other vet if I had to wait or could I go home with my dog and come back when they call to pick up the cert; I was told we could go home. When I went back to pick up the cert the other vet, who is the Director, Kathleen F., said I had to go home and get my dog so she could do an exam. I explained she was already there all morning and had the receipt to prove it, but Kathleen just went full attitude on me. She told me she’s technically not even in the office as she’s only there for meetings and that she “is doing me a FAVOR,” among other things. Everything came off as if she didn’t trust the first vet’s examination, too. I was told he’s been in the industry over 50 years, so he wasn’t new to the process or to the job overall. Kathleen’s husbandry, attitude and customer service skills are terrible. She made it sound as though it was my fault she couldn’t fill out the paperwork and acted as though this was a huge inconvenience for her. I do my best to understand when changes/inconveniences/confusions occur but to be met with immediately hostility, blame and incompetence is simply unacceptable. And to have that from a Director level position is even more baffling.
• BP

  Barbara Pilny

  Nov 5, 2025
  5.0
  I absolutely love the attention, care and helpful patience I have received from JoHanna & Shannon. They are both so very patient, knowledgeable and caring. They truly love the animals and what they do for us pet patents and our fur babies every day. Their kindness and love towards my animals makes me feel that I can rely and trust to leave my animals in their care.
• SK

  Susan-Celano Kassab

  Nov 4, 2025
  5.0
  My Banfield is in Mantua. I have an American Staffordshire Terrier rescue that is incredibly fearful of the vet. It takes a village to get Sully his services. Justina our vet tech is his girl. He loves and trusts her. The Vet we had this visit was amazing. We have to knock our boy out cold. They take such loving care of him. I would recommend this practice to anyone who has a fearful pet. Thank you for making Sully’s experience better each time he goes. They also treat our Golden Fiona.
• EW

  Erin Wyckoff

  Oct 27, 2025
  5.0
  The staff at the Mantua Banfield are always kind and helpful. Dr Roth took time to answer all my questions and never made me feel silly for asking. Johanna has also been amazing! She is always friendly, reassuring, and goes out of her way to make each visit a great experience for both my dog and I. When my dog was spayed, she really helped calm my nerves and made me feel that my dog was in good hands. Anytime I’ve called with a concern, the team has been quick to respond and help. Highly recommend!

Frequently Asked Questions About Banfield Pet Hospital