Care Quality
Customers consistently praised the attentive and caring staff, noting that their pets were well taken care of and happy during their stays.
Cleanliness
The facility received positive remarks for being clean and well-maintained, contributing to a comfortable environment for pets.
Communication
While many reviews highlighted good communication, some customers expressed concerns about the lack of daily updates and additional charges for photo updates.
Customer Service
The staff was frequently described as friendly and accommodating, with many customers appreciating the personalized attention given to their pets.
Pricing Concerns
Some customers felt that additional charges for services like photo updates and potty breaks were excessive, leading to a perception of 'nickel and diming'.