Business Details
About
VeterinarianAnimal HospitalPetco
Visit your Kinnelon Vetco Total Care located at 1483 Route 23 #14b. Our full-service Veterinarian Hospital offers comprehensive care - from routine exams to emergency surgeries. You can count on us to provide quality pet care. Book an appointment online today or walk in with your pet for a free healthy weight and microchip check.
Details
- Requires appointmentAvailable
- Wheelchair accessible entranceAvailable
- Wheelchair accessible restroomAvailable
- Wheelchair accessible seatingNot available
Location
Hours
Reviews
4.6
210 reviews
5 stars
176
4 stars
12
3 stars
5
2 stars2
1 star
15
What are people saying?
AI-generated from recent customer reviews
Staff Care
Many customers praised the staff for their warmth, kindness, and dedication to pet care, highlighting specific team members for their exceptional service.
Reception Issues
Several reviews mentioned negative experiences with the receptionists, describing them as rude or unhelpful, which led to dissatisfaction among customers.
Veterinary Care
While many customers appreciated the thoroughness and compassion of the veterinarians, there were complaints about misdiagnoses and lack of timely emergency care.
Pricing Transparency
Customers appreciated the clear communication regarding costs and treatment options, although some felt certain charges were unexpected or excessive.
Cleanliness and Environment
The facility was frequently noted as clean and well-organized, contributing positively to the overall customer experience.
- EMEvelyn MalaveDec 23, 20255.0The doctors was do very warm caring, explained everything. My doggy was happy
- TBTanya BeeDec 21, 20251.0I've been coming here 3 years. Dr Griffin is the best! Adam is a wonderful worker! I had the pleasure of being assisted by Berlin as well. And we all love sal how he bends over backwards for our pets to feel so at ease. but due to their new receptionist who has a very short temper and is being trained more than 3 months. every time I dealt with her she would snap at me. One bill alone was over $900 and I didn't even get a thank you. My God God forbid I asked for my bill she would snap at me and tell me I don't know how to send it. Thank God for Caitlin who always cleaned up her messes. (Every time I would leave here how this receptionist started working here I would leave in tears) For the rest of the team I appreciate and thank you for all you did but we are not coming back. I really can't have my son upset every time we leave here saying that woman's always yelling at us.
- AGAarti S. GuptaDec 19, 20251.0Dr. Griffen is an extremely insensitive doctor. She refused my dog treatment after a mistake she made for not properly informing us risks of a medication when I confronted her. She made it a hassle for me to have to change vets. She had no sympathy or care whatsoever for my elderly sick dog. However, the manager, Mike, and staff (receptionists & technicians) are very kind & I recommend them.
- PTPawel TarasDec 11, 20255.0Very friendly and caring towards our dog Shelly. Our visit to vetco was a pleasure!
- NANick AsvanoDec 3, 20251.0Very disappointed whenever I had an emergency their new receptionist would pretend she is a doctor and be very rude on the phone and would snap at my mom and basically yell "I don't know how to do it and would take out her frustration on my mom". The rest of the team is wonderful and very polite but when you have one bad apple its a problem. After going here 3 years I left this vet and found a new one!!!
Frequently Asked Questions About Vetco Total Care Animal Hospital
What services does Vetco Total Care Animal Hospital in Kinnelon offer?
Vetco Total Care provides comprehensive pet care including wellness exams, vaccinations, dental care, surgery, and emergency services.
Where is Vetco Total Care Animal Hospital located?
It is located at 1483 Route 23, Suite 14B, Kinnelon, NJ 07405-1643.
What are the operating hours of Vetco Total Care Animal Hospital?
The hospital is open Monday through Friday from 9:00 AM to 5:30 PM, Saturday from 9:00 AM to 5:00 PM, and is closed on Sundays.
Do I need to make an appointment to visit Vetco Total Care Animal Hospital?
Yes, appointments are required to visit the hospital.
Is Vetco Total Care Animal Hospital accessible for people with disabilities?
Yes, it has a wheelchair accessible entrance and restroom but does not have wheelchair accessible seating.
How can I book an appointment at Vetco Total Care Animal Hospital?
You can book an appointment online via the Petco veterinary booking page or through the Petco app.
What is the contact phone number for Vetco Total Care Animal Hospital?
The main phone number is +1 973-850-2012.
Is the Petco pet store near Vetco Total Care a good place to shop or groom my pet?
Yes, Petco, located nearby, offers pet products and grooming services, making it convenient to combine a vet visit with pet shopping and grooming.
Are there places to eat near Vetco Total Care Animal Hospital?
Yes, nearby options include House of Thai and Just Food For Dogs, where you can enjoy a meal before or after your visit.
Can I visit any nearby stores or services while at Vetco Total Care?
Yes, Meadtown Shopping Center, Marshalls, and Walgreens are nearby for shopping and pharmacy needs, and The UPS Store 3308 provides shipping services close by.