Business Details
About
VeterinarianAnimal HospitalVeterinary PharmacyPet Services
Banfield Pet Hospital® - Hamilton provides quality and attentive health and wellness care for dog, cat and small animal pet patients. Our veterinarians and staff are committed to promoting responsible pet ownership and preventive health care with a full-service medical facility offering general services like routine vaccinations, microchipping, dental and surgical care and more. We are accepting new patients now.
Details
- Requires appointmentAvailable
Location
Hours
Reviews
3.9
189 reviews
5 stars
111
4 stars
26
3 stars
10
2 stars1
1 star
41
What are people saying?
AI-generated from recent customer reviews
Customer Service
Feedback indicates a mix of experiences with customer service, with some praising the staff's friendliness and care, while others report poor communication and long wait times.
Care Quality
While some customers express satisfaction with the care their pets received, others report serious concerns about misdiagnoses and lack of thorough examinations.
Appointment Issues
Numerous reviews highlight issues with scheduling, including long wait times for appointments and confusion regarding appointment details.
Wellness Plan Concerns
Several customers feel that the Wellness Plan is overpriced and not beneficial, citing high costs for treatments and dissatisfaction with the service provided.
- AGAlexis GonzalesJan 2, 20261.0Took my dogs here for vaccinations. The first visit we waited a total of 2 hours. It took them 30 minutes to check us out so than we could leave and the front desk helped multiple customers who had just gotten into line instead of allowing us to pay so that we could leave. We had to come back for a second appointment for a booster vaccination required for boarding our dogs. We arrived on time and were placed in an exam room where we waited an hour while they tried to check us in because their system was down. Ultimately they were unable to check us in and told us we could come back the next day (we were unable to) and then told us that since they scheduled the booster vaccine past the due date for it, we would have to restart the series if we came back any later. This was extremely inconvenient as well as annoying that they could not just vaccinate our dogs. They had already weighed and done the required exam on our dogs but were unable to vaccinate due to not being able to put them as checked in as their system. Additionally we were unable to take our dogs to get the booster vaccine anywhere else as they had already waited to schedule them past the vaccination window. I would not recommend taking your pets here.
- KKKarolina KucerowDec 2, 20255.0We have had a great experience with all the folks at Banfield. They take good care of our dog Archie. Doctor Criscione is fantastic!!
- JTJay TeeNov 13, 20253.0There are some benefits of being a Wellness Plan member such as routine exams and vaccinations. However, treatments and medications are still at very high costs. The Wellness plan just went up again this year. The service is adequate, but used to be a lot better.
- JHJulian HowardOct 15, 20251.0Don’t take your pet to them. They don’t care about your pet they only care about themselves shouldn’t be in the business at all. I had an emergency and ran in to see if I could rinse my dog’s leg and maybe at least get a bandage. Only to be turned away while the staff laughed and didn’t take my request serious at all. I know it’s not an emergency vet however if you cared for animals at all you wouldn’t allow a dog to come in and leave in this condition and do absolutely nothing. I’ve spent thousands of dollars with Banfield and this is sad and outrageous.
- IGIman GOct 4, 20251.0It’s a fraud they want to charge me $120 for rabies vaccine for my cat which is visiting for the first time with free first visit coupon
Frequently Asked Questions About Banfield Pet Hospital
Does Banfield provide emergency care services?
No, but you can call us during hospital hours for urgent care advice. Depending on the situation, we can help provide a referral for urgent care, specialty providers, or to an emergency hospital. During non-hospital hours, please contact your local emergency hospital.
Can I get veterinary care online?
To help pets and their people stay healthy, Banfield clients who have Optimum Wellness Plans® can get remote general pet care advice and triage support directly from a veterinarian 24/7 through Vet Chat™ on the Banfield app.
What preventive pet health care services does Banfield offer?
We believe that preventive care is the most effective way to keep your pet healthy throughout all stages of life. Our pet hospitals offer many preventive care treatments, including:
• Vaccinations
• Dental Care
• Parasite Control
• Nutritional Counseling
• Behavioral Counseling
• Comprehensive Examinations
What is an Optimum Wellness Plan?
Optimum Wellness Plans are designed to provide annual preventive care. They include head-to-tail exams, vaccines, early screening diagnostics, consultations for proper nutrition, dental care and more! Since wellness plans are not insurance, they do not include treatment for unpredictable or abnormal conditions, however discounts would apply. Because pets need ongoing preventive care, wellness plans automatically renew at the end of each twelve month period (unless paid in full at enrollment).
How do I pay for an Optimum Wellness Plan?
You can spread the cost of your wellness plan across the 12 months of your annual agreement to make it easier to budget for the essential health care your pet needs. Your monthly payments can be automatically withdrawn from a checking or savings account or charged to a credit card so that you don’t have to worry about them once you enroll. We also offer the option of paying in full if you prefer.
What kind of appointment do I have?
• In-room appointments: You and your pet visit the vet together. Please arrive a few minutes before your appointment time
• Drop-off appointments: If you have a drop-off appointment, we will communicate a time to drop off your pet. Keep your phone nearby and we’ll call you when your pet is ready for pickup.
• Optimum Wellness Plans® Virtual Visits: If you have an Optimum Wellness Plan and scheduled a Virtual Visit, you’ll save valuable time and get quality care from the comfort of your home.
What types of pets does Banfield Pet Hospital in Hamilton care for?
Banfield Pet Hospital in Hamilton provides health and wellness care for dogs, cats, and small animal pets.
What are the regular business hours of Banfield Pet Hospital in Hamilton?
The hospital is open Monday to Friday from 8:00 AM to 6:00 PM, Saturday from 8:00 AM to 5:00 PM, and Sunday from 10:00 AM to 5:00 PM.
Does Banfield Pet Hospital provide emergency care services?
No, Banfield does not provide emergency care but offers urgent care advice during hospital hours and can provide referrals to emergency hospitals if needed. Outside of hospital hours, please contact your local emergency hospital.
What preventive care services does Banfield offer for pets?
Banfield offers preventive treatments including vaccinations, dental care, parasite control, nutritional counseling, behavioral counseling, and comprehensive examinations.
What is an Optimum Wellness Plan at Banfield Pet Hospital?
It's an annual preventive care plan that includes exams, vaccines, screening diagnostics, nutrition and dental consultations. It automatically renews yearly and provides discounts but is not insurance.
How can I schedule an appointment at Banfield Pet Hospital in Hamilton?
Appointments can be scheduled through Banfield’s website or app, with options for in-room visits, drop-off appointments, or virtual visits for Optimum Wellness Plan members.
Are appointments required at Banfield Pet Hospital in Hamilton?
Yes, Banfield requires appointments for all visits to ensure quality care and proper scheduling.
What nearby pet-related stores can I visit close to Banfield Pet Hospital?
Nearby, you can visit PetSmart for pet supplies and additional pet services, which is conveniently close for any pet needs after a veterinary visit.
What dining options are near Banfield Pet Hospital where I can eat before or after my pet’s appointment?
You can enjoy dining at nearby restaurants such as Dunkin', Subway, or honeygrow that offer a variety of food options in the Hamilton Marketplace area.
Are there shopping options near Banfield Pet Hospital for a quick errand while you wait?
Yes, nearby stores include Burlington for clothing, Michaels for arts and crafts, and Five Below for discount items and fashion accessories.