Banfield Pet Hospital

Reviews

• KB

  Kelley Borkowski

  Mar 25, 2026
  5.0
  Excellent care for my baby girl. Informative and professional. Very friendly and kind.
• BR

  Brenda Rosario

  Mar 23, 2026
  1.0
  A single star would be far too generous; zero stars more accurately reflects my experience. I have visited this location twice, the latest on 3/22/2026, and both visits were extremely disappointing, leaving me dissatisfied with the care and service I received. During these visits, I encountered multiple issues that left us concerned about the quality of care being provided. My interactions, or lack thereof, with staff members, including individuals identified to me as Dr. C, Michelle, Jayla, and Kali, were particularly troubling, as I have no way to independently verify the names I was given. I found their professionalism, communication, and overall handling of both customer service and animal care to be well below acceptable standards. As a pet owner, I trust veterinary professionals to treat my animal with compassion, competence, and respect. Unfortunately, my experiences did not reflect those values. The lack of proper care, combined with poor customer service, has caused me to lose confidence in this practice. I strongly urge you to review the conduct and performance of the staff involved and take appropriate action to ensure that other customers and their pets do not have similar experiences.
• AG

  Alexis Gonzales

  Jan 2, 2026
  1.0
  Took my dogs here for vaccinations. The first visit we waited a total of 2 hours. It took them 30 minutes to check us out so than we could leave and the front desk helped multiple customers who had just gotten into line instead of allowing us to pay so that we could leave. We had to come back for a second appointment for a booster vaccination required for boarding our dogs. We arrived on time and were placed in an exam room where we waited an hour while they tried to check us in because their system was down. Ultimately they were unable to check us in and told us we could come back the next day (we were unable to) and then told us that since they scheduled the booster vaccine past the due date for it, we would have to restart the series if we came back any later. This was extremely inconvenient as well as annoying that they could not just vaccinate our dogs. They had already weighed and done the required exam on our dogs but were unable to vaccinate due to not being able to put them as checked in as their system. Additionally we were unable to take our dogs to get the booster vaccine anywhere else as they had already waited to schedule them past the vaccination window. I would not recommend taking your pets here.
• KK

  Karolina Kucerow

  Dec 2, 2025
  5.0
  We have had a great experience with all the folks at Banfield. They take good care of our dog Archie. Doctor Criscione is fantastic!!
• JT

  Jay Tee

  Nov 13, 2025
  3.0
  There are some benefits of being a Wellness Plan member such as routine exams and vaccinations. However, treatments and medications are still at very high costs. The Wellness plan just went up again this year. The service is adequate, but used to be a lot better.

Frequently Asked Questions About Banfield Pet Hospital