Business Details
About
Pet StorePet supply store
Visit your Hackensack Pet Store located at 450 Hackensack Ave. for all of your animal nutrition, pet supplies and grooming needs. Our mission at Petco is Healthier Pets. Happier People.
Details
- DeliveryAvailable
- Requires appointmentNot available
- Credit cardAvailable
- DebitAvailable
Location
Hours
Reviews
4.3
1,146 reviews
5 stars
732
4 stars
230
3 stars
80
2 stars
32
1 star
72
What are people saying?
AI-generated from recent customer reviews
Staff Attitude
Customer experiences with staff are mixed; while many found them friendly and helpful, others reported rudeness and unprofessional behavior from certain employees.
Grooming Services
Grooming services received negative feedback for poor quality and unprofessional conduct, with some customers expressing dissatisfaction with the handling of their pets.
Customer Service
There are significant concerns regarding customer service, particularly with the vet services and management, where customers felt dismissed or poorly treated.
Product Availability
Customers noted issues with product availability, including frequent stockouts of popular items, which affected their shopping experience.
Positive Experiences
Despite the negatives, many customers praised the store for its variety of pet supplies, knowledgeable staff, and positive experiences with certain employees.
- NYNew YorkNov 2, 20251.0This place has completely gone downhill. The constant turnover of veterinarians is alarming — every few months there’s someone new, and the care gets worse each time. The new doctors are inattentive, dismissive, and seem more interested in rushing through appointments than actually helping your pet. They throw around medical terms you can’t understand, offer no real explanation or guidance, and walk out of the room as if your questions don’t matter. To make things worse, their prescription prices are outrageous — literally three times higher than what you can get on Chewy. When I confronted the staff about it, they simply printed out a prescription and told me to order it online. If they already know their prices are that inflated, why not fix it instead of making customers jump through hoops? I used to come here regularly, but this experience was the last straw. I will never bring my pet here again and wouldn’t recommend this place to anyone — not even to my worst enemy. Pet owners deserve better care, clearer communication, and honest pricing — none of which you’ll find here.
- BBBLACKTRIPPER22Oct 30, 20255.0Staff where incredibly helpful.
- GBG BOct 23, 20253.0Went because I needed to go but an employee whose name starts with an “A”. I refuse to embarrass her publicly — could’ve been nicer. People go to spend their money there. We could’ve went anywhere else, Target even or a ordered on Amazon. This person barely even had basic manners — “hello” “ how are you” how may I help you”. On top of being rude, she offered the Petco ad on service which was great and maybe I would’ve gotten had she been nicer or aware that she was working in retail / customer service. Get it together Petco and incentivize your employees to treat people with manners and KINDNESS. Basic decency.
- MMMclean MackOct 15, 20255.0My favorite fish store now Petland is no longer around. The staff at Petco Hackensack are always friendly and helpful
- SGSaidy GamboaOct 11, 20255.0About 1 year ago, my dog Brownie got really sick from his colon and intestines, he was not able to poop, Dr.came in on his day off to save my dogs life. Great staff and I'm so grateful 🙏.
Frequently Asked Questions About Petco
Does the Petco Hackensack location have a vet hospital?
No, Petco Hackensack does not have a full-service vet hospital.
Does Petco Hackensack offer vaccinations?
Yes, Petco Hackensack provides vaccinations.
Does Petco Hackensack offer curbside pickup?
Yes, curbside pickup is available at Petco Hackensack. All of our products that are eligible for store pickup will show this option on the product's detail page.
How much are hamsters and guinea pigs at Hackensack Petco?
Hamster and guinea pig prices vary by location. Call your Hackensack Petco at 2013430753 to check for pricing and availabilty in your store. Or visit ourcompanion animal website for more information on small companion animals.
Does Petco Hackensack sell dogs?
No, Hackensack Petco does not sell dogs or cats. However, with the Petco Love program partnered with local animal welfare organizations, you have the opportunity to meet dogs and cats available for adoption at your neighborhood Petco store.
Where is Petco Hackensack located?
Petco Hackensack is located at 450 Hackensack Ave 18, Hackensack, NJ 07601-6312.
What are the store hours for Petco Hackensack?
Petco Hackensack is open Monday through Saturday from 9 AM to 9 PM and on Sunday from 9 AM to 8 PM.
Does Petco Hackensack offer vaccination services for pets?
Yes, Petco Hackensack offers vaccination services for pets.
Is there a full-service veterinary hospital at Petco Hackensack?
No, Petco Hackensack does not have a full-service vet hospital on site.
Can I order pet supplies online and pick them up at Petco Hackensack?
Yes, Petco Hackensack offers curbside pickup and in-store shopping for eligible products.
Does Petco Hackensack sell dogs or cats?
No, Petco Hackensack does not sell dogs or cats. Instead, they partner with local animal welfare organizations through the Petco Love program for pet adoptions.
What payment methods are accepted at Petco Hackensack?
Petco Hackensack accepts credit cards, debit cards, and mobile NFC payments; cash is not required.
Are there any pet grooming services near Petco Hackensack?
Yes, there is a Petco pet groomer nearby where you can get grooming services for your pet.
Where can I find veterinary care close to Petco Hackensack?
Vetco Total Care Animal Hospital, a nearby veterinary and pet care provider, is close to Petco Hackensack for your pet's medical needs.
Are there dining options near Petco Hackensack for a meal before or after shopping?
Yes, nearby dining options include Firehouse Subs, Bonchon (Korean and Asian cuisine), Five Guys burger restaurant, and several others, offering convenient meals around Petco Hackensack.