Banfield Pet Hospital

Reviews

• LA

  Leonardo Astudillo

  4 days ago
  1.0
  On February 25th, at 4:23 pm, I called Banfield at their Garfield office to request my dog's medical records, as the insurance company has been requesting them for several weeks and they haven't sent them. A man, apparently named Josh, answered and told me to wait a minute. However, I was put on hold for 20 minutes, which was disrespectful and unprofessional. I called again, and when he finally answered, he told me to keep waiting. I simply replied that I had already been on hold for 20 minutes, and he immediately became very rude and aggressive, telling me not to yell at him, which I never did. In a vulgar and disrespectful manner, he hung up. I couldn't understand why he did that, and when I called again, he hung up on me again. It seems he didn't realize that the caller was a customer who had paid for a Wellness Plan membership and required professional and respectful service (as guaranteed by the service policy on the website of the corporation he represents). Customers aren't there to put up with his rudeness or work frustrations, because I later overheard him talking to the manager about being short-staffed. I urgently needed those medical records and went to the office in person. When I arrived, I recognized him and introduced myself. Although I was offended by his mistreatment, I spoke to him with a smile and in a controlled tone, giving him my name and asking for his. When he told me his name, which I believe is Josh, I asked him why he had hung up on me three times. He immediately became aggressive, stood up from his chair, and tried to intimidate and discriminate against me, threatening to call the police for my simple question: why had he hung up on me three times? And only that made him feel threatened (which not only seemed ridiculous to me, but also made me doubt for a second whether he was in his right mind). I told him that there was a camera above us in the corner that could prove I wasn't attacking him in any way, and if he called the police, I was going to sue him for false accusation and discrimination. At that moment, he switched to passive-aggressive behavior and he called the manager, whose name is Allison. He was still on the phone, lying that I was yelling at him (which was an obvious lie, because luckily for me, I was filming the interaction, and the video clearly shows that I wasn't yelling at any point). The next day, Allison called me and confirmed that she never heard me yell. This bad employee, who can't handle work pressure, created an aggressive circus against a customer who is paying for a Wellness Plan membership and needed service, simply because he can't control his temper. He tried to intimidate and discriminate against me, threatening to call the police. (perhaps because of my Hispanic origin?), knowing the difficult immigration situation currently faced in the United States, but I am an American citizen and I know my rights and I was not intimidated. This clearly shows that you have an employee with severe frustration issues, who cannot work under pressure, who intimidates customers with the police and discriminates against them, but above all, who blatantly lies to the manager to justify his limitations. I hope you will better value your customers, those of us who pay for a Wellness Plan membership and politely request service. I hope the manager listens to the recordings and realizes that I never yelled at this individual, a liar, disrespectful, and completely unprofessional. I recommend that anyone who has been discriminated against and mistreated by this individual report this mistreatment to the corporation, as I did with photos and video. Keep in mind that at the Garfield office, I was threatened with police involvement and false accusations for making a legitimate complaint in a polite manner. Beware, Hispanic community, as you are the ones who frequent that place the most… that's what I believe and feel.
• PR

  Pamela Rondon

  Feb 17, 2026
  5.0
  I want to thank the veterinary clinic for the excellent care they provided to my dog. From the moment we arrived, everyone was kind, professional, and attentive. A special thank you to Jeremy for his outstanding service. He was patient, compassionate, and took the time to explain everything clearly, which made me feel calm and confident about my dog’s care.
• MS

  M S

  Jan 28, 2026
  5.0
  First time and they made it super easy for sign up and service.
• RR

  Runawayneedle Red

  Dec 12, 2025
  4.0
  Their health plans for your pet are reasonable if you actively use the different services. Our vet closed their office and so many private vets prices have gotten astronomical. At least with a plan you can make monthly payments and many wellness services are covered. Also they encourage you to drop off your pet and they have curbside service so if you have a busy schedule that is convenient. So you could drop off your dog or cat on your lunch break and pick it up after running a few errands. Walmart plus a bunch of other store are in the same shopping center so drop off you baby and get some holiday shopping done & pick her up after.
• KB

  Kenyana Brown

  Dec 10, 2025
  5.0
  They are professional and they are very nice. They show you they care about your animals I recommended a friend to this facility

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