Banfield Pet Hospital

Reviews

• AB

  ana balan

  3 days ago
  1.0
  I took my cat to this veterinary office in March to have a new kitten exam for my rescue cat. We were told she wasn’t spayed and she needed to get spayed. Fast forward to November we dropped her off for surgery to get spayed. During surgery, I get a call that she actually doesn’t have ovaries and she is already spayed. They still made me pay 500$ to pretty much open her up and tell her she doesn’t need the surgery. they have the audacity to ask me if I wanted to have a special test to see if she was spayed or not for an additional cost. They sent her home with pain medication and a paper not explaining what kind of surgery they did. I cannot believe that I paid $500 to have my Cat go into surgery for no reason. This could’ve been completely avoided if they just did the new kitten exam correctly.
• CR

  Chelsea Ribeiro

  4 days ago
  1.0
  I am really disappointed by the work banfield has done for my sweet dog. I addressed concern about my dog and how he is not feeling himself or acting himself. The doctors brushed me off the first time. The second time I came in they ran tests everything came back negative UNTIL the bloodwork came back and showed low levels for the liver that they didn’t think “were too much concern”. A few weeks went by and our dog still wasn’t acting himself, wasn’t eating, wasn’t drinking, was throwing up and having diarrhea with blood in it. Finally my husband and I decided to take him elsewhere to get looked at. The other place told us that his organs were shutting down and if we didn’t bring him in he would have died (unfortunately he did pass). Due to the negligence of banfield and not doing the proper job to take care of our 6 month old puppy we unfortunately had to put him down. Unfortunately they are only in it for the money and not for the best interest of the animals. I have heard them plenty of times say to customers to outsource dogs to other places because they can’t do it. They need to do better.
• PM

  Phil McCracken

  Nov 13, 2025
  1.0
  I had a noon appointment today 11/14... I was in the exam room with my dog ( reason being,passing blood )...I sat until 12 :45... 35 minutes, without someone even acknowledging we were there. I got up and my dog and I left. Being from Garfield,I thought I should try the place. It's a shame blood in her urine was only important to me. Never again
• RH

  Rosa Handy

  Sep 21, 2025
  3.0
  This particular location doesn't have doctors that are consistent. That would be okay if each doctor didn't have a different assessment if my dogs health. While the doctor that took care of my dog seemed caring, he didn't have his annual dental cleaning. I totally get that she was being cautious but their services are use it or lose it. She didn't tell me when it would be safe for him to get his teeth cleaned but covered a bunch if services that are not covered in his wellness plan. Also he has had bad side effects since I started a new med she prescribed for him. Now this means I'll have to call them and I won't be guaranteed to speak to the same doctor. Another doctor may have a different opinion. The lack if consistency is of concern. The front desk staff being friendly and caring is not enough. I may need to consider going to a private vet next year instead of renewing his OWP. And other locations haven't been much better. This is the second Banfield location Ive taken my dog to. I've only gone there because they're open weekends. However lately Ive had to take time off of work because they don't ever have weekend appointments available. It's been very disappointing to see all the downhill changes with Banfield.
• DW

  Dondette Wendler

  Sep 19, 2025
  1.0
  My fur baby has been going to Banfield since birth. I moved and needed a new location. I attended the Garfield location for vaccinations and a checkup. No complaint until,- Twice I submitted request for Heart guard and both orders were cancelled - stating ("no response from the vet"). After getting worried I called the Garfield location where my baby is a patient and after being on hold for 14 minutes- their response was, "we have no record of a fax". HORRIBLE, HORRIBLE, HORRIBLE. If something happens to my fur baby for lack of concern or care from the Garfield location, BANFIELD WILL HEAR FROM MY LAWYERS.

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