Petco

4.3
522 reviews

About

Pet StorePet supply storePetco
Visit your Freehold Pet Store located at 4345 Us Route 9 for all of your animal nutrition, pet supplies and grooming needs. Our mission at Petco is Healthier Pets. Happier People.

Details

  • DeliveryAvailable
  • Requires appointmentNot available
  • Credit cardAvailable
  • DebitAvailable

Location

Petco
4345 US Rte 9, Freehold, NJ
07728, United States

Hours

Reviews

4.3
512 reviews
5 stars
331
4 stars
98
3 stars
37
2 stars
8
1 star
38

What are people saying?

AI-generated from recent customer reviews

Customer Service

Feedback on customer service is mixed; while some customers praised the friendly and helpful staff, others reported rude behavior and poor service experiences.

Grooming Quality

Grooming services received negative feedback for inconsistency, with some customers reporting unsatisfactory results and dirty pets after grooming.

Store Cleanliness

Several reviews highlighted issues with cleanliness, including reports of unsanitary conditions and a lack of maintenance in the store.

Product Availability

Customers frequently noted issues with product availability, including out-of-stock items and inconsistent inventory.

Positive Experiences

Despite the negative feedback, many customers expressed satisfaction with their overall shopping experience, citing helpful staff and a good selection of pet supplies.
  • KO
    Kristine Olsen
    Jan 5, 2026
    4.0
    The bonus coupon was great, but there still is a very low stock of Fancy Feast Medleys.
  • SP
    Svetlana Prilepskaya
    Dec 31, 2025
    1.0
    My dog had a grooming appointment today. The groomer (Amy) was very rude, spoke with us very disrespectful. She asked me to brush my dog at home before to bring him back and wished me “ good luck”. Yes my dog needed a lot of work to be done but this is why I brought him for the full grooming service and was ready to pay for it. Never will come back to any Petco locations
  • JF
    Jim Farrell
    Dec 28, 2025
    5.0
    I had a fantastic experience at Petco! The store was clean, well-organized, and fully stocked with everything I needed for my pet. The staff was incredibly friendly and knowledgeable, helping me find the best food and toys. It's clear they truly care about animals. I’ll definitely be coming back for all my pet needs! 🐶🐱✨ #Petco #PetCare #HappyPets #PetSupplies #FurBabies #CustomerService #PetLovers 🐾🐾"
  • CB
    Cristiane Bruno
    Dec 20, 2025
    5.0
    I’ve moved from NYC to NJ 15 months ago, and I have to say: what a beautiful job these ladies do at Petco Freehold. My doggies are 8 and 9 years old, and trust me, this is one of the best Petshops in the world! I don’t wanna say the best one, because I’m jealous they get too busy and don’t have more schedule! Jokes aside! I’d say now Marisa and Amy are my official groomers, according to our availability schedules. They are awesome!!! Heidi has already bathed and groomed them and I love it! Heidi is great with people and dogs! She is a sweetheart. I can’t wait to try Faith; which I have heard ,she also does an excellent job! Girls! Thank you so much for all the love and care and patience! Fred and Léa love theirs Petco Aunties!! Love, Cris
  • EM
    Ellen McCann
    Nov 18, 2025
    5.0
    The staff was so wonderful and helpful.

Frequently Asked Questions About Petco

Does the Petco Freehold location have a vet hospital?

No, Petco Freehold does not have a full-service vet hospital.

Does Petco Freehold offer vaccinations?

Yes, Petco Freehold provides vaccinations.