Petco

4.3
512 reviews

About

Pet StorePet supply store
Visit your Freehold Pet Store located at 4345 Us Route 9 for all of your animal nutrition, pet supplies and grooming needs. Our mission at Petco is Healthier Pets. Happier People.

Details

  • DeliveryAvailable
  • Requires appointmentNot available
  • Credit cardAvailable
  • DebitAvailable

Location

Petco
4345 US Rte 9, Freehold, NJ
07728, United States

Hours

Reviews

4.3
502 reviews
5 stars
324
4 stars
97
3 stars
37
2 stars
8
1 star
36

What are people saying?

AI-generated from recent customer reviews

Customer Service

Staff are generally friendly and helpful, but there are reports of poor customer service and unprofessional behavior from some employees.

Grooming Quality

Grooming services received mixed reviews, with some customers expressing dissatisfaction with the quality of grooming and cleanliness.

Store Condition

Store cleanliness and organization vary, with some locations reported as clean and well-stocked, while others are described as filthy and poorly maintained.

Product Availability

Customers frequently noted issues with stock availability, particularly for specific pet supplies and food.

Pricing Concerns

Some customers feel that prices are higher compared to competitors, leading to dissatisfaction with value.
  • EM
    Ellen McCann
    6 days ago
    5.0
    The staff was so wonderful and helpful.
  • DD
    DeborahAnn
    Nov 9, 2025
    5.0
    Great pet store always has what we need, variety of fish supplies,
  • KF
    Kim Fitzpatrick
    Nov 6, 2025
    3.0
    The customer service was great but unfortunately the product I purchased was not. The bag of dog food had maggots but getting a refund was super easy at least.
  • SB
    Sharon Beer
    Oct 30, 2025
    5.0
    The cashier I don’t know his name a young boy in his 20’s dark hair. If you know who it is nicest kid everrrrr. He’s always happy polite and he remembers who you are.
  • TT
    Texas T-Bone
    Oct 25, 2025
    3.0
    We get our dogs groomed at Petco. The grooming is above average but not perfect. They started charging another $10 for "Matting." Our dogs have their hair cut to about 1/2" I am not sure how matting could possibly be an issue. On another subject, the thermal printer at the store has been broken for at least two years. Half the thermal head no longer works. When you look at the receipt it is just a collection of letters that you can hardly read. I can't be the first person to notice this. I am a retired tech who worked in this industry. Try cleaning the print head, replacing the print head or getting a new printer. They are ridiculously cheap now days. Being able to read the receipt should be a given, not a guessing game.

Frequently Asked Questions About Petco

Does the Petco Freehold location have a vet hospital?

No, Petco Freehold does not have a full-service vet hospital.

Does Petco Freehold offer vaccinations?

Yes, Petco Freehold provides vaccinations.