Business Details
About
VeterinarianAnimal HospitalVeterinary PharmacyPet Services
Keeping pets and people safe is our top priority. COVID-19 may affect hospital hours, scheduling and services at some locations. Please know we are doing our best to minimize any inconvenience and thank you for bearing with us — please call ahead so we can ensure your pet’s needs can be met and advise you on next steps. If you’re a Banfield Optimum Wellness Plan® client, you can connect with a veterinarian 24/7 via Vet Chat™ through the Banfield app for general pet care advice and triage support.
Details
- Requires appointmentAvailable
- RestroomAvailable
- Wheelchair accessible restroomAvailable
Location
Hours
Reviews
3.9
307 reviews
5 stars
195
4 stars
25
3 stars
11
2 stars
8
1 star
68
What are people saying?
AI-generated from recent customer reviews
Customer Service
Many customers reported poor communication and responsiveness, with long wait times on the phone and unhelpful staff.
Quality of Care
Several reviews highlighted serious concerns about misdiagnoses and inadequate treatment, leading to negative outcomes for pets.
Staff Attitude
While some customers praised the kindness of individual staff members, many others noted a lack of empathy and professionalism from the front desk and veterinary staff.
Facility Cleanliness
There were mixed reviews regarding the cleanliness of the facility, with some customers noting that the waiting area needed improvement.
Appointment Availability
Customers expressed frustration over difficulty in scheduling appointments and long wait times for service, especially for urgent care.
- SASarah Auerbach3 days ago2.0I’ve only been to this Banfield twice and I am not going back. I’ve been to several Banfield in different states and I’ve never had an experience like this. I showed up on time for my appointment and was told the dr was finishing up with another patient and would be with us shortly. They took me and my dog into the waiting room door closed we sat waiting for 45+ minutes. No updates. I checked in with the front desk and she said oh he’s still “finishing up” When I voiced my frustration she walked out of the room mid sentence. When I voiced it to the Dr his response was “do you want me to look at your dog today or not” Overall tone, professionalism and care is not up to par.
- OMOmar McAvinueNov 3, 20254.0It was okay
- LDLicet DuranOct 22, 20255.0When you see your dog going in and out of out happy is because you know he was well treated 🙂
- CGCevat GelgelOct 20, 20255.0Nice person working thx Gg
- AEAlexia ElbazOct 15, 20251.0I have never been more disappointed in a service. My dog has been on their wellness plan for years, and overall we were happy despite a few minor issues. Unfortunately, my dog was recently diagnosed with heart failure and can no longer come into the office. She now needs care from a specialist. When I called to cancel our plan, I was informed that I would still need to pay the remaining balance, regardless of her condition. After being a loyal customer for so long, I was simply asking for a little compassion and financal understanding during a very difficult time. What made it worse was how the representative handled the situation. He ignored my questions, kept repeating his script, and ended the call by telling me to “have a nice day.” It felt cold, robotic, and incredibly insensitive given the circumstances. Please, do not sign up with them. Get a good pet health insurance plan instead. The low ratings are there for a reason.
Frequently Asked Questions About Banfield Pet Hospital
Does Banfield provide emergency care services?
No, but you can call us during hospital hours for urgent care advice. Depending on the situation, we can help provide a referral for urgent care, specialty providers, or to an emergency hospital. During non-hospital hours, please contact your local emergency hospital.
Can I drop off my pet to avoid contact?
We’re empowering our hospital teams to do what’s right for themselves, their clients and communities by taking a series of precautions from encouraging drop-offs to increasing cleaning protocols. Please call the clinic for more information.
Is this clinic open?
Hospital hours and services vary at some locations. If your pet requires immediate care, please call ahead so we can ensure your pet’s needs can be met and advise you on next steps. If you’re a Banfield Optimum Wellness Plan® client, you can connect with a veterinarian anytime, day or night, via Vet Chat™ through the Banfield app for general pet care advice and triage support.
What steps are you taking to keep pets and people safe right now?
We’re constantly evaluating the situation, and we’re empowering our hospital teams to do what’s right for themselves, their clients and communities by taking a series of precautions from encouraging drop-offs to increasing cleaning protocols. We’re also encouraging our Optimum Wellness Plan® clients to connect with a veterinarian 24/7 via our telehealth service Vet Chat™ through the Banfield app. Please call ahead to help our teams prepare.
What medical care are you able to provide right now?
COVID-19 may affect veterinary services offered at some locations. If your pet requires medical attention or care, please call your hospital directly, so the team can confirm availability and advise on next steps.
Can I get veterinary care online?
To help pets and their people stay healthy, Banfield clients who have Optimum Wellness Plans® can get remote general pet care advice and triage support directly from a veterinarian 24/7 through Vet Chat™ on the Banfield app.
What preventive pet health care services does Banfield offer?
We believe that preventive care is the most effective way to keep your pet healthy throughout all stages of life. Our pet hospitals offer many preventive care treatments, including:
• Vaccinations
• Dental Care
• Parasite Control
• Nutritional Counseling
• Behavioral Counseling
• Comprehensive Examinations
What is an Optimum Wellness Plan?
Optimum Wellness Plans are designed to provide annual preventive care. They include head-to-tail exams, vaccines, early screening diagnostics, consultations for proper nutrition, dental care and more! Since wellness plans are not insurance, they do not include treatment for unpredictable or abnormal conditions, however discounts would apply. Because pets need ongoing preventive care, wellness plans automatically renew at the end of each twelve month period (unless paid in full at enrollment).
How do I pay for an Optimum Wellness Plan?
You can spread the cost of your wellness plan across the 12 months of your annual agreement to make it easier to budget for the essential health care your pet needs. Your monthly payments can be automatically withdrawn from a checking or savings account or charged to a credit card so that you don’t have to worry about them once you enroll. We also offer the option of paying in full if you prefer.
What are the operating hours of Banfield Pet Hospital in Carlstadt?
The hospital is open Monday through Saturday from 8:00 AM to 6:00 PM, and Sunday from 9:00 AM to 5:00 PM. It is closed on certain holidays such as November 26 and 27, December 24, 25, 31, and January 1.
Does Banfield Pet Hospital provide emergency veterinary care?
No, Banfield Pet Hospital does not provide emergency care, but during hospital hours, you can call for urgent care advice and referrals. For emergencies outside hospital hours, please contact your local emergency hospital.
Can I schedule an appointment online or through an app?
Yes, you can schedule an appointment online via the Banfield website or use the Banfield app available on iOS and Android to book visits and connect with veterinarians.
What preventive care services does Banfield Pet Hospital offer?
They offer vaccinations, dental care, parasite control, nutritional and behavioral counseling, and comprehensive examinations to keep your pet healthy.
What is the Optimum Wellness Plan offered by Banfield?
The Optimum Wellness Plan provides annual preventive care including exams, vaccinations, diagnostics, nutrition consultations, and dental care, with options to pay monthly or in full. It is not insurance and excludes treatment for unexpected conditions, but offers discounts on those.
Does Banfield provide online veterinary care?
Yes, Optimum Wellness Plan clients can access 24/7 general pet care advice and triage support through Vet Chat™ on the Banfield app.
Are there any nearby places to Banfield Pet Hospital where I can shop or eat before or after my visit?
Yes, nearby you can find Carlstadt Commons shopping center, Dollar Tree for convenience shopping, and restaurants like Don Chicken (Japanese chicken restaurant), Taco Bell, Nonna Rosa Trattoria Pizzeria (Italian restaurant), and Philly Pretzel Factory for dining options.
Where can I find grocery stores or pharmacies near Banfield Pet Hospital in Carlstadt?
Close to Banfield, you can visit Stop & Shop supermarkets and pharmacies, as well as Sher E Punjab Indian grocery and D Mart FarmersMarket for a variety of grocery and pharmacy needs.
Are there any nearby services such as banks or postal services near Banfield Pet Hospital?
Yes, PNC Bank is nearby for banking services, Coinme offers financial services like currency exchange and ATMs, and Western Union provides money transfer services.
Does Banfield Pet Hospital have accessible facilities and require appointments?
Yes, they have wheelchair accessible restrooms and require appointments for visits. They also welcome LGBTQ clients.