Petco

4.1
1140 reviews

About

Pet StorePet supply store
Visit your Salem Pet Store located at 92 Cluff Crossing for all of your animal nutrition, pet supplies and grooming needs. Our mission at Petco is Healthier Pets. Happier People.

Details

  • DeliveryAvailable
  • Requires appointmentNot available
  • Credit cardAvailable
  • DebitAvailable

Location

Petco
92 Cluff Crossing, Salem, NH
03079, United States

Hours

Reviews

4.1
1,127 reviews
5 stars
602
4 stars
253
3 stars
148
2 stars
40
1 star
84

What are people saying?

AI-generated from recent customer reviews

Customer Service

Feedback on staff interactions is mixed; while some customers praised helpful and friendly employees, others reported rude and unprofessional behavior, particularly regarding pet sales.

Product Availability

Customers noted a good selection of pet supplies, but there were complaints about inconsistent stock levels, especially for specific items like crickets and certain fish.

Store Cleanliness

The cleanliness of the store received mixed reviews, with some customers noting it was clean while others reported unsanitary conditions.

Grooming Services

Grooming services received positive feedback, with specific groomers being highlighted for their excellent care and customer service.

Policies and Procedures

Customers expressed frustration with unclear policies, particularly regarding pet sales limits and the rewards program, leading to dissatisfaction with the shopping experience.
  • RD
    Rosemary Davison
    5 days ago
    4.0
    Stopped into get some meds for our cat. This store is well stocked and the service is great.
  • DN
    Dixie Normous
    6 days ago
    1.0
    I was followed in the store by an employee (?). He never asked to help me find anything. I went to ask the cashier at the front and she said she didn't know. We located them together. I wanted to look around more, but she stood next to me as if I was going to steal them. Then, the man following me around the store said "that's not a parking spot." I didn't drive or park anywhere, and I thought he worked inside the store, not outside? Such an uncomfortable interaction over some bloodworms. Do better.
  • MJ
    Melissa Jacobsen
    Nov 16, 2025
    1.0
    mamager on duty on 11/15/25 at salem NH location was extremely rude and condescending to me and my daughter. i did not get her name, brown hair and glasses.
  • RD
    rebecca dubay
    Nov 16, 2025
    1.0
    Absolutely terrible experience. From an employee speaking to me like I’m an idiot to the cashier not paying attention when her pin pad wasn’t working, and then blaming me not realizing I was still in the line she sent me to to pay. Glad I didn’t spend the 100 there.
  • AL
    Amanda LeBlanc
    Oct 17, 2025
    2.0
    This store specifically, and company, makes no sense to me. I have a lot of reptiles that require a decent amount of crickets. While I understand and can respect a limit on the amount you purchase, this NEEDS to be posted for customers to see. AND the policy needs to be followed by the employees. I went in today for 150 large crickets and was told there was a strict limit of 50. (Didn’t even get the full 50 in the bag either). I’ve been here multiple times and been greeted with limits of 50, 75, or no limit at all. The associate that helped me was beyond pleasant and understood the frustration. But why have a limit if the employees pick and choose to enforce it? Petsmart is right down the street and has no limit at all, which is where I go to get my bugs now. I was told this petco orders thousands of crickets, so if they’re being purchased, what is the issue? I pay for the vital rewards monthly SPECIFICALLY for the discount on crickets, and I’m met with drastic inconsistent limits. Make this make sense.

Frequently Asked Questions About Petco

Does the Petco Salem location have a vet hospital?

Yes, Petco Salem has a full-service vet hospital.

Does Petco Salem offer vaccinations?

Yes, Petco Salem provides vaccinations.