Banfield Pet Hospital

Reviews

• MM

  Melissa Manick

  Apr 23, 2026
  5.0
  My dog “Oswald” is 9.5 yrs old and has been going to Banfield since he was a tiny puppy. I have never even considered taking him elsewhere! He loves everyone there and so do I. The staff is excellent and extremely supportive and accommodating to the needs of Oswald!!
• MM

  Manny Mujic

  Apr 22, 2026
  5.0
  Great staff and very friendly and professional. Before I became client they took my dog in with small cut and did a great job fixing the wound.
• GL

  Gabrielle Liotta

  Mar 31, 2026
  1.0
  We brought our dog into Banfield Pet Hospital in Salem, NH (Tuscan Village) for an 8:15 AM drop-off appointment after he had been experiencing diarrhea for 48 hours. Communication throughout the day was unacceptable — multiple calls went unanswered, messages were never returned, and we only received an update after repeatedly trying to reach the hospital ourselves. I arrived around 4:30 PM to pick him up assuming he would be ready because we never heard from the staff. This is when I learned my dog had been left in a crate for the majority of the day and had diarrhea in it twice. I was then informed that dogs are not taken outside for bathroom breaks during drop-off appointments due to parking lot safety concerns. This was never disclosed to us beforehand, despite bringing him in specifically for digestive issues. Leaving a sick dog confined for roughly eight hours without a bathroom break is not humane care, and failing to communicate this policy prevented us from making an informed decision about where to seek treatment. The situation was made worse by staff minimizing my concerns and making jokes about my dog having feces on him because of the accidents in the crate. Although the area director later left an apologetic voicemail, my follow-up call with the general manager resulted in a conversation that made me feel blamed for “misunderstandings” and “assumptions” rather than acknowledging a serious lapse in communication and patient care. We have cancelled all future appointments and will not be returning to Banfield. Pet owners deserve transparency, responsiveness, and compassionate treatment for their animals — none of which we experienced here.
• JH

  Joe Hendon

  Mar 19, 2026
  5.0
  I have a cat that does not like strangers. I took him to another vet, and after 10 minutes and struggling with him with a towel and leather gloves, they gave him back with some drugs. I drugged him and brought him back. After 5 minutes or so, with 3 men wearing gloves, they gave him back, said he was evil, and sent me home without his shots. I went to Banfield while he was still a little dopy. A woman vet came in, looked at him, put on gloves and grabbed a blanket. While she had his legs pinned and his teeth sunk into the leather gloves, she gave him both shots. Afterwards, he calmed right down, let her check his heart without a struggle, and went back into his cage to sulk. She had more ability and courage than the 3 grown men at the other vet. It was inspiring. No nonsense, took one look, and did it. Thank you.
• KW

  Kathleen Whittal

  Mar 13, 2026
  1.0
  This is truly a place where veterinary care has become nothing more than a money-making machine. The lack of care, communication, and compassion is astounding. My dog Oakley was dropped off at 9:30 AM for a comprehensive exam and a prescription refill for his allergy medication -something that should have taken about 20 minutes. By 2:00 PM, after hearing nothing, I began calling to check on him. After approximately 12 calls just trying to confirm the wellbeing of my dog, I finally got someone on the phone. The person who answered, Keith, was the same rude and abrupt individual who checked Oakley in that morning. His tone was dismissive and unhelpful. At 4:20 PM (seven hours after drop off)I had my husband go pick Oakley up because we still had no update. When he arrived, Oakley had not even been seen by a vet and had not been taken outside to use the bathroom all day. He was absolutely bursting when he finally got outside. Leaving an animal confined all day without basic care or communication with the owner is unacceptable. In my opinion, it borders on cruelty. When my husband expressed his frustration, both Keith and the woman at the front desk were dismissive and offered nothing more than “it is what it is.” We will never be returning to this facility. The way Oakley and we as his owners were treated was completely unacceptable.

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