Banfield Pet Hospital

4.0
292 reviews
man with a dog

About

VeterinarianAnimal HospitalVeterinary PharmacyPet Services
Banfield Pet Hospital® - Manchester provides quality and attentive health and wellness care for dog, cat and small animal pet patients. Our veterinarians and staff are committed to promoting responsible pet ownership and preventive health care with a full-service medical facility offering general services like routine vaccinations, microchipping, dental and surgical care and more. We are accepting new patients now.

Details

  • Requires appointmentAvailable

Location

Banfield Pet Hospital
777 South Willow St, Manchester, NH
03103, United States

Hours

Reviews

4.0
291 reviews
5 stars
167
4 stars
47
3 stars
19
2 stars
14
1 star
44

What are people saying?

AI-generated from recent customer reviews

Customer Care

Many customers praised the staff for their kindness and compassion, especially during difficult times such as euthanasia.

Service Issues

Numerous reviews highlighted problems with long wait times, difficulty reaching staff by phone, and issues with appointment scheduling.

Wellness Plans

While some customers appreciated the affordability of wellness plans, others felt they were not worth the cost due to limited coverage.

Mixed Experiences

Customers reported a mix of positive and negative experiences, with some praising the veterinary care while others expressed dissatisfaction with service quality.
  • KF
    Karen Fletcher
    3 days ago
    5.0
    I LOVE this place. Love the adrs and staff! Puts my rather large puppy at ease...
  • AY
    Adilynn Young
    Dec 26, 2025
    5.0
    I personally LOVE Banfield! I bring both of my dogs: One is very vocal and they’re so understanding, and treat her with so much love. She goes for regular check ups, shots, and also for her age. Anything I have questions about I bring her in. My other dog can be very people reactive and dog aggressive, but they treat him like any other dog and they’re so understanding. I don’t trust a lot of people with him because of his reactive/aggressive behavior, but they have definitely earned my trust. He had his first appointment today for shots and I didn’t think he would be capable to get his shots done, but he did. As always, they have exceeded my expectations once again! (picture of my dogs)
  • EF
    E Feyler
    Dec 20, 2025
    1.0
    I never write reviews but I am beyond upset. I usually go to the Concord location but had an emergency this morning and had to bring my dog to Manchester. Brought her in for her left eye, found out it is glaucoma. Vet said they would send the prescription into the outside pharmacy and it was very important to use the eye drops every 8 hours to relieve the pressure and pain until we could get into the specialist this week. Went to the pharmacy and they never sent it so we called again and was told they would put it in. Specifically requested that they call us back that it was all set as this is an emergency situation and never heard from them. Called at 5:15pm no answer, 5:30pm no answer, 5:45pm and the phone went straight to voicemail. Now they are closed until Monday and my pet is in pain with no relief. Have to scramble to get her into another vet on a Sunday in MA to get the script because Manchester is closed and no other locations in Nh are open. I go out of the way to go to the Concord Banfield because they are fantastic. I’ve been with Banfield on the wellness plan for over 15 years with multiple pets and have almost never had a problem but this has been the absolute worst experience.
  • CB
    carol bradley
    Nov 26, 2025
    4.0
    Manchester nh
  • CF
    CarringtonRenee Franchon
    Oct 20, 2025
    5.0
    Kind people

Frequently Asked Questions About Banfield Pet Hospital

Does Banfield provide emergency care services?

No, but you can call us during hospital hours for urgent care advice. Depending on the situation, we can help provide a referral for urgent care, specialty providers, or to an emergency hospital. During non-hospital hours, please contact your local emergency hospital.

Can I get veterinary care online?

To help pets and their people stay healthy, Banfield clients who have Optimum Wellness Plans® can get remote general pet care advice and triage support directly from a veterinarian 24/7 through Vet Chat™ on the Banfield app.