Vetco Vaccination Clinic

Reviews

• LJ

  Lora Jenkins

  Sep 22, 2025
  5.0
  Had a bit of a wait considering my appointment time but those things happen. Still got the job as needed done. Staff was friendly and very good with my dog.
• ML

  Melissa Ladieu

  Oct 23, 2023
  1.0
  Appointment time was 10:10am and 10:20am (two dogs). Arrived at 10am. Didn't get seen for the 10:10am appt until 10:25am. Then, instead of taking our second dog immediately after as we had the first TWO appointment times of the day, they took a cat appointment, which further delayed us. Second dog - scheduled for 10:20am, wasn't seen until 10:48am. RIDICULOUS. By that time, the 10:20, 10:30, and 10:40 appointments had arrived and there was a line of dogs and owners forming. The reason I selected the first appointments of the day is because one of our dogs is "friend selective" and can be vocal. We needed/wanted to get in and out as efficiently as possible with limited interaction with other owners and dogs. Instead, we were left standing around with other loud, anxious, distracted dogs and frustrated owners. Dangerous and frustrating. AND THEN, by the time we waited for our heartworm results and were ready to check out, the store's payment system had gone down and they were unable to accept anything but cash payments. We didn't have $302 in cash, so we had to put the dogs in the car (already stressed and tired) and walk to the nearest store with an ATM to withdraw enough cash to pay the bill. We did have checks on us, but the store was not accepting checks for some reason. Cash only. Seriously?! By the time we got back to the store there was now a line of angry, frustrated owners and stressed out dogs at the checkout, all asking the same questions we had about payment. It was a mess. How/why the vet and techs were not on time for the first two appointments of the day, I have no idea. How/why they took the appointment scheduled AFTER us before us when we were standing right there, I have no idea. Why the store could not accept checks for payment when their debit/credit system was down, I have no idea. What should have been a less than 30 minute appointment turned into a 1.50 hour undertaking that left us all stressed, tired, frustrated, and angry. Vetco can/should do better and Petco can/should do better.

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