Petco

4.2
731 reviews

About

Pet StorePet supply storePetco
Visit your Dover Pet Store located at 877 Central Avenue for all of your animal nutrition, pet supplies and grooming needs. Our mission at Petco is Healthier Pets. Happier People.

Details

  • DeliveryAvailable
  • Requires appointmentNot available
  • Credit cardAvailable
  • DebitAvailable

Location

Petco
877 Central Ave, Dover, NH
03820, United States

Hours

Reviews

4.2
726 reviews
5 stars
421
4 stars
156
3 stars
74
2 stars
24
1 star
51

What are people saying?

AI-generated from recent customer reviews

Staff Performance

Customers frequently praised the staff for being friendly, helpful, and knowledgeable, although some reported negative experiences with specific employees.

Grooming Services

While many customers were satisfied with the grooming services and staff, there were serious complaints regarding the treatment of pets and the cleanliness of the grooming area.

Product Quality

Several customers expressed dissatisfaction with the quality of products, particularly regarding fish and birds, citing poor conditions and high prices.

Store Cleanliness

The store was generally reported as clean, but some customers noted issues with organization and inventory management.

Customer Service

Mixed reviews on customer service; while some had positive experiences, others reported rudeness and unhelpfulness from staff.
  • KR
    Karma Robinson
    Jan 5, 2026
    1.0
    They are terrible at the Dover location the cashiers are not professional they were talking to costumers about kicking someone out because they looked "sketchy" simply for having a bag on even though there were other people who also had bags on and they didn't get kicked out. I highly suggest not going to this store if you don't look rich. If you are a person of color, or someone who looks alternative don't go here they will profile you wrongly and then force you out even if you're trying to buy something for your pet like this person was.
  • IN
    Isabel Neill
    Jan 1, 2026
    5.0
    I wanted to say the employee Kayleena was extremely helpful and super friendly and understanding. I didn’t know you had to apply the petco points/ rewards to use at the checkout and I asked Kayleena and she explained how to use it. She showed me how I actually had rewards that expire today and to log in to the app and she’d show me how to apply. I’m originally from Cali and was used to getting told I had rewards. For a year now I was so confused why I didn’t have any to the point I honestly thought I messed up on making an account. But I’m so happy she helped me through this. She was amazing!
  • TM
    Toni McLellan
    Dec 30, 2025
    3.0
    I love Petco, the staff is always very helpful and friendly. I love the variety of items in the stores and I particularly love the shelter donation and adoption programs that Petco hosts, but I'm giving a 3 star rating instead of 5 stars because of some of the practices at Petco such as shipping Beta fish from overseas and keeping them in the small plastic tupperware containers until someone buys them or they die. Many of them do not look well, which I'm sure could be helped by a better living situation/container until they are adopted. This is a cruel practice for a business that is supposedly invested in the welfare and care of animals.
  • KG
    Kristen Greene
    Dec 29, 2025
    1.0
    Beware if you place an online order. I ordered a jacket for a friends dog and what I received was a dirty, well worn jacket that had obviously been returned. It did not have any tags on it. When I got home and opened the bag, I immediately saw how dirty it was. When I returned it to the store, the cashier, who had also picked the item, asked for the reason for the return. I told her the jacket was disgusting and she said "it's the only one we had left" I told her that I wish she'd canceled the order and saved me another trip. She shrugged and said maybe the next truck would have cleaner jackets. I will not be returning to find out.
  • PS
    Paul Sullivan
    Dec 27, 2025
    5.0
    Had them do my dogs nails. She’s a shepherd puppy and very reactive. She get nervous during nail trims and can be a lot to handle. They were able to get her nails done perfectly in 5 mins. They were able to calm my dog right down and get it done. Highly recommended

Frequently Asked Questions About Petco

Does the Petco Dover location have a vet hospital?

No, Petco Dover does not have a full-service vet hospital.

Does Petco Dover offer vaccinations?

Yes, Petco Dover provides vaccinations.