Business Details
About
VeterinarianAnimal HospitalVeterinary PharmacyPet Services
Banfield Pet Hospital® - Concord provides quality and attentive health and wellness care for dog, cat and small animal pet patients. Our veterinarians and staff are committed to promoting responsible pet ownership and preventive health care with a full-service medical facility offering general services like routine vaccinations, microchipping, dental and surgical care and more. We are accepting new patients now.
Details
- Requires appointmentAvailable
Location
Hours
Reviews
4.3
354 reviews
5 stars
242
4 stars
49
3 stars
21
2 stars
9
1 star
33
What are people saying?
AI-generated from recent customer reviews
Staff Care
Customers consistently praised the staff for their friendliness, compassion, and attentiveness towards both pets and their owners.
Wellness Plans
The wellness plans received mixed reviews; while many found them beneficial and cost-effective, others criticized them as being misleading or a scam.
Communication Issues
Several customers reported poor communication, including long wait times for responses and unclear information regarding services and pricing.
Appointment Wait Times
Customers experienced varying wait times for appointments, with some noting long waits while others appreciated prompt service.
Mixed Experiences
While many reviews highlighted positive experiences, there were notable complaints about misdiagnoses and unprofessional behavior from some staff members.
- JBJane BennettNov 4, 20255.0I am a new customer here. My little kitty has quite a few health issues and I’m glad I found Banfield. All the staff are friendly and attentive. Special mention to Dr Kennedy who is so sweet to my little asthmatic cat (she has one of her own which gives me even more hope!). I find the pricing ok, within competition of other clinics. I signed up for their wellness plan and it definitely saves me money. They weren’t pushy at all, and were super transparent about cost. I didn’t feel embarrassed to ask about prices which I really appreciate. The first visit I waited at least an hour, maybe more like 2. The second time, I was seen immediately on my appointment time. I find that visiting here helps settle my nerves about my kitty, not create more, which is so important! I would definitely recommend them to anyone looking for a vet in the Concord area.
- TMT MLASep 3, 20255.0Every person my dog and I interacted with treated us like we were their only patient. From check-in to check-out…a flawless experience. Thank you!!!
- EMErin MoylanAug 30, 20255.0Frank loves going to Banfield, but Frank loves everything. They are so good to him and are starting to recognize him and greet him by name. He loves that!! Thank you all for loving your jobs and our babies!!!
- SSSAAug 27, 20255.0Great vets and staff. They've always been patient with me, been transparent with their prices (and cost is an issue in my household), and most importantly, have always been compassionate with my fur babies (and me), even until my baby's end 🌈. Thank you for all you do! If you ever need a volunteer grant writer, please let me know. I am happy to lend my time for the cause! And, thank you for being so good to Darlene (🐈🌈).
- ACAndrew CardosoJun 11, 20255.0Really attentive staff who took the time to answer all of my questions.
Frequently Asked Questions About Banfield Pet Hospital
Does Banfield provide emergency care services?
No, but you can call us during hospital hours for urgent care advice. Depending on the situation, we can help provide a referral for urgent care, specialty providers, or to an emergency hospital. During non-hospital hours, please contact your local emergency hospital.
Can I get veterinary care online?
To help pets and their people stay healthy, Banfield clients who have Optimum Wellness Plans® can get remote general pet care advice and triage support directly from a veterinarian 24/7 through Vet Chat™ on the Banfield app.
What preventive pet health care services does Banfield offer?
We believe that preventive care is the most effective way to keep your pet healthy throughout all stages of life. Our pet hospitals offer many preventive care treatments, including:
• Vaccinations
• Dental Care
• Parasite Control
• Nutritional Counseling
• Behavioral Counseling
• Comprehensive Examinations
What is an Optimum Wellness Plan?
Optimum Wellness Plans are designed to provide annual preventive care. They include head-to-tail exams, vaccines, early screening diagnostics, consultations for proper nutrition, dental care and more! Since wellness plans are not insurance, they do not include treatment for unpredictable or abnormal conditions, however discounts would apply. Because pets need ongoing preventive care, wellness plans automatically renew at the end of each twelve month period (unless paid in full at enrollment).
How do I pay for an Optimum Wellness Plan?
You can spread the cost of your wellness plan across the 12 months of your annual agreement to make it easier to budget for the essential health care your pet needs. Your monthly payments can be automatically withdrawn from a checking or savings account or charged to a credit card so that you don’t have to worry about them once you enroll. We also offer the option of paying in full if you prefer.
What kind of appointment do I have?
• In-room appointments: You and your pet visit the vet together. Please arrive a few minutes before your appointment time
• Drop-off appointments: If you have a drop-off appointment, we will communicate a time to drop off your pet. Keep your phone nearby and we’ll call you when your pet is ready for pickup.
• Optimum Wellness Plans® Virtual Visits: If you have an Optimum Wellness Plan and scheduled a Virtual Visit, you’ll save valuable time and get quality care from the comfort of your home.
What are the operating hours of Banfield Pet Hospital in Concord?
Banfield Pet Hospital in Concord is open Monday through Saturday from 7:00 AM to 6:00 PM and is closed on Sundays and major holidays.
Does Banfield Pet Hospital in Concord offer emergency care services?
No, Banfield Pet Hospital does not provide emergency care, but you can call during hospital hours for urgent care advice and referrals.
What types of preventive pet health care services are available at Banfield Pet Hospital?
They offer vaccinations, dental care, parasite control, nutritional and behavioral counseling, and comprehensive examinations.
What is an Optimum Wellness Plan at Banfield Pet Hospital?
It's an annual preventive care plan including exams, vaccines, diagnostics, nutrition consultations, dental care, and more, with automatic yearly renewal.
How can I pay for the Optimum Wellness Plan?
You can choose to spread payments monthly via bank account or credit card, or pay the full amount upfront.
What types of appointments does Banfield Pet Hospital offer?
They offer in-room visits, drop-off appointments where you'll be notified when your pet is ready, and Virtual Visits for wellness plan customers.
Does Banfield offer online veterinary care?
Yes, clients with Optimum Wellness Plans can access 24/7 remote general pet care advice through Vet Chat™ on the Banfield app.
Which nearby places can I visit when I come to Banfield Pet Hospital in Concord?
Nearby places include PetSmart for pet supplies and grooming, Texas Roadhouse for dining, and Dollar Tree for shopping needs.
How can I use nearby PetSmart while visiting Banfield Pet Hospital?
You can conveniently pick up pet products or get grooming services at PetSmart, located close to Banfield Pet Hospital.
What dining options are available near Banfield Pet Hospital in Concord?
Nearby dining options include Texas Roadhouse for steak and American cuisine, Newicks Lobster House for seafood, and Taco Bell for fast Mexican food.