Business Details
About
VeterinarianAnimal HospitalVeterinary PharmacyPet Services
Conveniently located south of Omaha, Banfield Pet Hospital in Papillion, NE, makes it simple to care for your pet’s health and well-being. Minutes from Highway 370, you can find us inside PetSmart in the Shadow Lake Towne Center shopping mall. Our skilled veterinary team provides petcare in Papillion and surrounding Omaha suburbs for your furry friend.
From routine checkups to spay and neuter services for your puppy, dog, cat, or kitten, we offer a variety of services in Papillion. Whether you need to vaccinate your new pup or your cat needs a microchip, Banfield Pet Hospital works with you as you focus on keeping your pet happy and full of love.
Details
- Requires appointmentAvailable
Location
Hours
Reviews
4.3
160 reviews
5 stars
119
4 stars
10
3 stars
7
2 stars
5
1 star
19
What are people saying?
AI-generated from recent customer reviews
Staff Quality
Customers consistently praised the staff for being knowledgeable, caring, and attentive to both pets and their owners.
Care Standards
There were significant concerns regarding the care provided, particularly related to bathroom breaks and hydration for pets during long stays.
Communication
While many reviews highlighted good communication and follow-up, some customers reported issues with clarity and responsiveness regarding treatment plans and test results.
Pricing Concerns
Several customers expressed dissatisfaction with the costs of services, feeling they were high relative to the care received.
Compassionate Care
Many reviews noted the compassionate care provided during difficult times, especially when dealing with end-of-life decisions for pets.
- KAKarley Allen2 days ago2.0They couldnt figure out why my cat is losing fur so they put him on a steroid for it to grow instead of finding the causing issue, mind you i paid $150 for the medicine and check up that i have gotten not a single result from. I rescheduled a follow up appointment where the receptionist told me the 22nd at 8:30am. Only for us to get there and be told it is for the following week. They miscommunicated the time and i have to pay the consequences for their mistake. The receptionist then began telling me the doctor who saw my cat last was not even there for the day and my cat couldnt get seen. I am extremely upset with this vet and will not be coming back and will only be recommending this place to someone i dislike.
- TCTorey ChowningNov 15, 20255.0I am so wildly grateful for this vet. Tori at the front desk is amazing and the rest of the staff as well. Without them my cat would have died this last week. They were so kind and compassionate while we were really struggling. I will suggest them to literally anyone. Thank you to the doctors ans staff for taking care of our little Dude ❤️🐈⬛️ the surgery saved him and hes finally back to himself after weeks of struggling ❤️
- EBEric bengeNov 3, 20255.0Great staff always very knowledgeable and polite
- SJSarah JOct 8, 20255.0Small ShihTzu. They are great with him
- MBMadison BrokawOct 8, 20251.0I’m extremely disappointed with the care my dog received here. I dropped her off before 8 AM for an appointment regarding anxiety medication and didn’t pick her up until 6 PM. When I finally got her back, she immediately peed for a very long time and then drank water nonstop — clear signs she hadn’t been let out or given water all day. When I called to ask about it, the staff told me they “don’t take dogs out” because the parking lot is too dangerous, and they “don’t always leave water” because dogs could get wet. That explanation is absolutely unacceptable for a veterinary clinic. Providing water and bathroom breaks are the most basic standards of care, and if they can’t safely do that, they shouldn’t be taking in pets for all-day stays. To make things worse, they also almost forgot the main reason for my dog’s appointment — to discuss her anxiety medication. After nearly ten hours there, I had to remind them why she was even being seen. This experience completely broke my trust. I will not be returning and plan to file a formal complaint with management. Warning to other pet owners: If you leave your dog here for any extended period of time, know that they will not take them out or ensure they have water. Please think twice before leaving your pet in their care.
Frequently Asked Questions About Banfield Pet Hospital
Does Banfield provide emergency care services?
No, but you can call us during hospital hours for urgent care advice. Depending on the situation, we can help provide a referral for urgent care, specialty providers, or to an emergency hospital. During non-hospital hours, please contact your local emergency hospital.
Can I get veterinary care online?
To help pets and their people stay healthy, Banfield clients who have Optimum Wellness Plans® can get remote general pet care advice and triage support directly from a veterinarian 24/7 through Vet Chat™ on the Banfield app.
What preventive pet health care services does Banfield offer?
We believe that preventive care is the most effective way to keep your pet healthy throughout all stages of life. Our pet hospitals offer many preventive care treatments, including:
• Vaccinations
• Dental Care
• Parasite Control
• Nutritional Counseling
• Behavioral Counseling
• Comprehensive Examinations
What is an Optimum Wellness Plan?
Optimum Wellness Plans are designed to provide annual preventive care. They include head-to-tail exams, vaccines, early screening diagnostics, consultations for proper nutrition, dental care and more! Since wellness plans are not insurance, they do not include treatment for unpredictable or abnormal conditions, however discounts would apply. Because pets need ongoing preventive care, wellness plans automatically renew at the end of each twelve month period (unless paid in full at enrollment).
How do I pay for an Optimum Wellness Plan?
You can spread the cost of your wellness plan across the 12 months of your annual agreement to make it easier to budget for the essential health care your pet needs. Your monthly payments can be automatically withdrawn from a checking or savings account or charged to a credit card so that you don’t have to worry about them once you enroll. We also offer the option of paying in full if you prefer.
What kind of appointment do I have?
• In-room appointments: You and your pet visit the vet together. Please arrive a few minutes before your appointment time
• Drop-off appointments: If you have a drop-off appointment, we will communicate a time to drop off your pet. Keep your phone nearby and we’ll call you when your pet is ready for pickup.
• Optimum Wellness Plans® Virtual Visits: If you have an Optimum Wellness Plan and scheduled a Virtual Visit, you’ll save valuable time and get quality care from the comfort of your home.
Where is Banfield Pet Hospital located in Papillion, NE?
Banfield Pet Hospital is located at 7903 Towne Center Pkwy in Papillion, NE 68046, inside PetSmart in the Shadow Lake Towne Center shopping mall.
What are the operating hours of Banfield Pet Hospital?
The hospital is open Monday through Friday from 8:00 AM to 6:00 PM, and Saturday from 8:00 AM to 5:00 PM. It is closed on Sundays and major holidays.
Does Banfield Pet Hospital offer emergency care services?
No, Banfield does not provide emergency care. You can call during hospital hours for urgent care advice, and they can refer you to emergency hospitals as needed.
What types of preventive pet health care services are available at Banfield?
Banfield offers vaccinations, dental care, parasite control, nutritional and behavioral counseling, and comprehensive examinations to keep your pet healthy.
What is an Optimum Wellness Plan at Banfield?
Optimum Wellness Plans provide annual preventive care including exams, vaccines, early diagnostics, nutrition consultations, and dental care, with automatic yearly renewal unless paid in full at enrollment.
Can I schedule an appointment online or via an app at Banfield?
Yes, you can schedule appointments online through their website or by using the Banfield app available on iOS and Android.
Are there any nearby stores or places to visit while at Banfield Pet Hospital?
Yes, Banfield is located inside PetSmart. Nearby shopping options include Best Buy for electronics, Barnes & Noble bookstore and cafe, Ross Dress for Less, and several other department stores and eateries in the Shadow Lake Towne Center.
How can visitors combine their visit to Banfield with nearby dining options?
After your appointment, you can enjoy meals at nearby restaurants such as Isla del Mar Restaurante, Fatburger, Orange Leaf Frozen Yogurt, and Subway, all located within walking distance at the Shadow Lake Towne Center.
What nearby services can I use if I need pet grooming or sitting when visiting Banfield?
PetSmart in the same shopping center offers pet grooming services. Additionally, Dogtopia of Papillion-Shadow Lake nearby provides pet sitting services for your convenience.
What are some useful nearby amenities for Banfield visitors?
Banfield visitors can access several nearby amenities including First National Bank of Omaha branches and ATMs, Michaels Stores for arts and crafts, as well as Amazon Counter - World of Wonder courier services within the shopping center.