Brand Certified
Banfield Pet Hospital
4.3(164 reviews)
Certified by Banfield Pet Hospital • Mar 01, 2026
Business Details
7903 Towne Center Pkwy, Papillion, NE
68046, United States
Certified by Banfield Pet Hospital • Mar 01, 2026
(402) 331-1108
Certified by Banfield Pet Hospital • Mar 01, 2026
https://www.banfield.com
Certified by Banfield Pet Hospital • Mar 01, 2026
About
Certified by Banfield Pet Hospital • Mar 01, 2026
VeterinarianAnimal HospitalVeterinary PharmacyPet Services
Conveniently located south of Omaha, Banfield Pet Hospital in Papillion, NE, makes it simple to care for your pet’s health and well-being. Minutes from Highway 370, you can find us inside PetSmart in the Shadow Lake Towne Center shopping mall. Our skilled veterinary team provides petcare in Papillion and surrounding Omaha suburbs for your furry friend.
From routine checkups to spay and neuter services for your puppy, dog, cat, or kitten, we offer a variety of services in Papillion. Whether you need to vaccinate your new pup or your cat needs a microchip, Banfield Pet Hospital works with you as you focus on keeping your pet happy and full of love.
Details
- Requires appointmentAvailable
Location
Certified by Banfield Pet Hospital • Mar 01, 2026
Hours
Certified by Banfield Pet Hospital • Mar 01, 2026
Reviews
4.3
164 reviews
5 stars
123
4 stars
10
3 stars
7
2 stars
5
1 star
19
What are people saying?
AI-generated from recent customer reviews
Staff Care
Many customers praised the staff for their kindness, compassion, and attentiveness towards both pets and their owners.
Communication Issues
Several reviews highlighted problems with communication, including appointment mix-ups and lack of follow-up on test results.
Cost Concerns
Customers expressed dissatisfaction with the high costs of services and the perception of being charged for unnecessary visits.
Mixed Experiences
While many customers had positive experiences, some reported serious concerns regarding the quality of care and treatment protocols.
- MZMarcy Zauha6 days ago5.0The staff had been amazing. Helping us even when we were traveling with our pet. Dr. Feilmann is very compassionate and supportive.
- KMKevin MacCarthyJan 30, 20265.0The admin and clinical team are exceptionally kind, helpful, and knowledgeable.
- KAKarley AllenNov 22, 20252.0They couldnt figure out why my cat is losing fur so they put him on a steroid for it to grow instead of finding the causing issue, mind you i paid $150 for the medicine and check up that i have gotten not a single result from. I rescheduled a follow up appointment where the receptionist told me the 22nd at 8:30am. Only for us to get there and be told it is for the following week. They miscommunicated the time and i have to pay the consequences for their mistake. The receptionist then began telling me the doctor who saw my cat last was not even there for the day and my cat couldnt get seen. I am extremely upset with this vet and will not be coming back and will only be recommending this place to someone i dislike.
- TCTorey ChowningNov 15, 20255.0I am so wildly grateful for this vet. Tori at the front desk is amazing and the rest of the staff as well. Without them my cat would have died this last week. They were so kind and compassionate while we were really struggling. I will suggest them to literally anyone. Thank you to the doctors ans staff for taking care of our little Dude ❤️🐈⬛️ the surgery saved him and hes finally back to himself after weeks of struggling ❤️
- EBEric bengeNov 3, 20255.0Great staff always very knowledgeable and polite
Frequently Asked Questions About Banfield Pet Hospital
Does Banfield provide emergency care services?
No, but you can call us during hospital hours for urgent care advice. Depending on the situation, we can help provide a referral for urgent care, specialty providers, or to an emergency hospital. During non-hospital hours, please contact your local emergency hospital.
Can I get veterinary care online?
To help pets and their people stay healthy, Banfield clients who have Optimum Wellness Plans® can get remote general pet care advice and triage support directly from a veterinarian 24/7 through Vet Chat™ on the Banfield app.
What preventive pet health care services does Banfield offer?
We believe that preventive care is the most effective way to keep your pet healthy throughout all stages of life. Our pet hospitals offer many preventive care treatments, including:
• Vaccinations
• Dental Care
• Parasite Control
• Nutritional Counseling
• Behavioral Counseling
• Comprehensive Examinations
What is an Optimum Wellness Plan?
Optimum Wellness Plans are designed to provide annual preventive care. They include head-to-tail exams, vaccines, early screening diagnostics, consultations for proper nutrition, dental care and more! Since wellness plans are not insurance, they do not include treatment for unpredictable or abnormal conditions, however discounts would apply. Because pets need ongoing preventive care, wellness plans automatically renew at the end of each twelve month period (unless paid in full at enrollment).
How do I pay for an Optimum Wellness Plan?
You can spread the cost of your wellness plan across the 12 months of your annual agreement to make it easier to budget for the essential health care your pet needs. Your monthly payments can be automatically withdrawn from a checking or savings account or charged to a credit card so that you don’t have to worry about them once you enroll. We also offer the option of paying in full if you prefer.
What kind of appointment do I have?
• In-room appointments: You and your pet visit the vet together. Please arrive a few minutes before your appointment time
• Drop-off appointments: If you have a drop-off appointment, we will communicate a time to drop off your pet. Keep your phone nearby and we’ll call you when your pet is ready for pickup.
• Optimum Wellness Plans® Virtual Visits: If you have an Optimum Wellness Plan and scheduled a Virtual Visit, you’ll save valuable time and get quality care from the comfort of your home.
Where is Banfield Pet Hospital located in Papillion, NE?
Banfield Pet Hospital is located at 7903 Towne Center Pkwy in Papillion, NE 68046, inside PetSmart in the Shadow Lake Towne Center shopping mall.
What are the operating hours of Banfield Pet Hospital?
The hospital is open Monday through Friday from 8:00 AM to 6:00 PM, and Saturday from 8:00 AM to 5:00 PM. It is closed on Sundays and major holidays.
Does Banfield Pet Hospital offer emergency care services?
No, Banfield does not provide emergency care. You can call during hospital hours for urgent care advice, and they can refer you to emergency hospitals as needed.
What types of preventive pet health care services are available at Banfield?
Banfield offers vaccinations, dental care, parasite control, nutritional and behavioral counseling, and comprehensive examinations to keep your pet healthy.
What is an Optimum Wellness Plan at Banfield?
Optimum Wellness Plans provide annual preventive care including exams, vaccines, early diagnostics, nutrition consultations, and dental care, with automatic yearly renewal unless paid in full at enrollment.
Can I schedule an appointment online or via an app at Banfield?
Yes, you can schedule appointments online through their website or by using the Banfield app available on iOS and Android.
Are there any nearby stores or places to visit while at Banfield Pet Hospital?
Yes, Banfield is located inside PetSmart. Nearby shopping options include Best Buy for electronics, Barnes & Noble bookstore and cafe, Ross Dress for Less, and several other department stores and eateries in the Shadow Lake Towne Center.
How can visitors combine their visit to Banfield with nearby dining options?
After your appointment, you can enjoy meals at nearby restaurants such as Isla del Mar Restaurante, Fatburger, Orange Leaf Frozen Yogurt, and Subway, all located within walking distance at the Shadow Lake Towne Center.
What nearby services can I use if I need pet grooming or sitting when visiting Banfield?
PetSmart in the same shopping center offers pet grooming services. Additionally, Dogtopia of Papillion-Shadow Lake nearby provides pet sitting services for your convenience.
What are some useful nearby amenities for Banfield visitors?
Banfield visitors can access several nearby amenities including First National Bank of Omaha branches and ATMs, Michaels Stores for arts and crafts, as well as Amazon Counter - World of Wonder courier services within the shopping center.
Brand Certified Facts from Banfield Pet Hospital
Banfield Pet Hospital partners directly with Yext to publish this data from the brand's official system of record. Learn more about our data sources
Certified March 01, 2026Yext Knowledge Graph
- Address
- Categories
- Geo coordinates
- Legal business name
- Hours of operation
- Phone number
- Official website
Syndication Network
Approved business data is pushed to 100+ publishers, including: