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Petco

4.2
(980 reviews)

Business Details

13660 W Maple Rd, Omaha, NE
68164, United States
(402) 492-2729

About

Pet StorePet supply storePetco
Petco is your trusted pet store near you in Omaha. Visit your local Petco at 13660 W Maple Rd for quality pet food, supplies, and essentials for dogs, cats, and other pets. This convenient pet supply store offers everything from everyday nutrition to toys and treats. If you’re searching for dog food near you or reliable pet supplies, our knowledgeable team is here to help you choose what’s right for your pet. This Petco location also offers Full-Service Grooming, Dog Training, Vaccination Clinic, Aquatics Department, making it a one-stop pet shop for products and services. Visit your Omaha Petco today.

Details

  • DeliveryAvailable
  • Requires appointmentNot available
  • Credit cardAvailable
  • DebitAvailable

Location

Petco
13660 W Maple Rd, Omaha, NE
68164, United States

Hours

Reviews

4.2
980 reviews
5 stars
538
4 stars
233
3 stars
109
2 stars
31
1 star
69

What are people saying?

AI-generated from recent customer reviews

Staff Attitude

Customer experiences with staff are mixed; while some found them friendly and helpful, others reported rudeness and unprofessional behavior.

Animal Care

Concerns were raised about the treatment and care of animals in the store, with reports of dirty tanks and neglected pets.

Store Cleanliness

The store is generally noted to be clean and well-organized, although some customers mentioned specific areas needing attention.

Product Availability

Customers appreciated the variety of products available, but some expressed frustration over stock issues and pricing discrepancies.

Grooming Services

Grooming services received mixed reviews, with some customers satisfied while others reported poor experiences.
  • FG
    Fritz Girls
    Feb 5, 2026
    1.0
    Nasty rude employees. Manager is just as terrible. I ordered pet food for pick up. Placed my spouses name on order. Staff would not them pick up the order without my drivers license (I have proof that spouse name was on order). When I called and spoke to the manager asking why they gave him such a hard time I was told that I was stupid and that hundreds and thousands of people have had their pet food stolen and if I wanted to pay for something and not get it I was just stupid was screamed at and yelled at , and when I tried to get the manager to stop screaming at me over the phone, I was hung up on. I did file a complaint with corporate Petco. Do not visit this Petco.
  • SE
    Shaeli Englert
    Jan 31, 2026
    1.0
    The store was very clean and well organized, but there were major downsides to the things I was looking for. The crickets were 2 days "expired" and most of them were dead in every container. Animals seemed neglected (ex. Dirty fish tanks, dirty cat homes, etc). When I checked out, the cashier was very unprofessional and rude. She very obviously did not want to be there. She talked to her coworker the entire time she was checking me out, gave me a receipt even though i asked her not to, and walked away without giving a basic "have a nice day" or anything. Not the best place I've gone to.
  • SK
    Sindie Katskee
    Jan 31, 2026
    5.0
    I couldn't find the size bag of dog food I buy. I took a smaller one up to purchase. The clerk went in the back and found me one that I wanted. Thank you.
  • GN
    Grace Nippert
    Jan 25, 2026
    5.0
    I spoke to a wonderful lady on the phone, and she went out of her way to help my sister and I. She was very kind and very amazing! I would definitely recommend her to anyone and everyone! I hope her pillow is always comfortable and her food always the correct temperature throughout.
  • VD
    Valarie Davis
    Jan 25, 2026
    1.0
    I bought some fish from them didnt even have them for two weeks and they have all died, I didnt even have my sucker fish for 24 hours and it died. When we went in there to buy some I notice that there was some dead fish in the tank. I told the employee there about it and he just shrugged it off like it wasn't a issue. I truly wouldn't recommend petco.

Frequently Asked Questions About Petco

Does the Petco Hillsborough location have a vet hospital?

No, Petco Hillsborough does not have a full-service vet hospital.

Does Petco Hillsborough offer vaccinations?

Yes, Petco Hillsborough provides vaccinations.

Brand Certified Facts from Petco

Petco partners directly with Yext to publish this data from the brand's official system of record. Learn more about our data sources
Certified March 01, 2026Yext Knowledge Graph
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