Petco

4.0
975 reviews

About

Pet StorePet supply storePetco
Visit your Omaha Pet Store located at 12410 K Plaza for all of your animal nutrition, pet supplies and grooming needs. Our mission at Petco is Healthier Pets. Happier People.

Details

  • DeliveryAvailable
  • Requires appointmentNot available
  • Credit cardAvailable
  • DebitAvailable

Location

Petco
12410 K Plz, Omaha, NE
68137, United States

Hours

Reviews

4.0
968 reviews
5 stars
475
4 stars
253
3 stars
116
2 stars
43
1 star
81

What are people saying?

AI-generated from recent customer reviews

Customer Service

Feedback on customer service is mixed, with some praising friendly staff while others report rude and unhelpful interactions.

Grooming Issues

Numerous complaints about the grooming department, including poor handling of pets, missed appointments, and unprofessional behavior from staff.

Store Conditions

Concerns raised about cleanliness and organization of the store, with reports of unsanitary conditions and cluttered aisles.

Product Availability

Customers appreciate the variety of products available, but there are complaints about inaccurate pricing and stock issues.

Animal Care

Serious concerns regarding the care of animals in the store, including reports of unhealthy conditions for fish and other pets.
  • BP
    Beth Pineda
    3 days ago
    5.0
    We highly recommend this Petco location. My kids came in wanting to buy a hermit crab. The small animal specialist took her time to talk with my kids about what kind of personality they were looking for in a crab and engaged with them. She was wonderful working with my kids and didn't make them feel rushed at all. I was very impressed with her and how thoughtful and caring she was. In addition, I needed help finding a product to clean our dog bed and the kind man at the register walked me right to where it was. Both employees we engaged with at this location left me impressed and happy to want to go back another day.
  • DS
    Donna Van Severen
    4 days ago
    5.0
    The staff was very helpful
  • JJ
    JVPhotography
    Dec 31, 2025
    5.0
    Frank was very helpful
  • ME
    Mike Era
    Dec 12, 2025
    4.0
    Great prices for fish. Ive got many from here. They have saltwater too. But last time I bought fish, some were under observation. I boughtb2 out of a different tank. One didnt make it. When I went back all their saltwater tanks were emptied. There's no returns on saltwater tanks. This has happen a few times at petrol. So I generally wont get saltwater fish from there, because I've had their fish take out a couple in my home tank . Freshwater I've had better success. And still go there and will probably buy both types of fish again. Saltwater tanks though, I have found none of the associates I've dealt with have much knowledge. Freshwater I've found only 2 guys and on manager at both stores near me to have any good idea. Sometimes its very frustrating watching unknowledgable employees try to catch fish...still decent store
  • NC
    NGOC CHON
    Dec 12, 2025
    5.0
    Clean store, good service

Frequently Asked Questions About Petco

Does the Petco Omaha location have a vet hospital?

Yes, Petco Omaha has a full-service vet hospital.

Does Petco Omaha offer vaccinations?

Yes, Petco Omaha provides vaccinations.