Brand Certified
Banfield Pet Hospital
4.2(205 reviews)
Certified by Banfield Pet Hospital • Mar 01, 2026
Business Details
438 East Hanes Mill Rd, Winston-Salem, NC
27105, United States
Certified by Banfield Pet Hospital • Mar 01, 2026
(336) 377-3026
Certified by Banfield Pet Hospital • Mar 01, 2026
https://www.banfield.com
Certified by Banfield Pet Hospital • Mar 01, 2026
About
Certified by Banfield Pet Hospital • Mar 01, 2026
VeterinarianAnimal HospitalVeterinary PharmacyPet Services
Banfield Pet Hospital® - Winston-Salem provides quality and attentive health and wellness care for dog, cat and small animal pet patients. Our veterinarians and staff are committed to promoting responsible pet ownership and preventive health care with a full-service medical facility offering general services like routine vaccinations, microchipping, dental and surgical care and more. We are accepting new patients now.
Details
- Requires appointmentAvailable
Location
Certified by Banfield Pet Hospital • Mar 01, 2026
Hours
Certified by Banfield Pet Hospital • Mar 01, 2026
Reviews
4.2
205 reviews
5 stars
140
4 stars
22
3 stars
10
2 stars
4
1 star
29
What are people saying?
AI-generated from recent customer reviews
Quality of Care
Many customers praised the compassionate and professional care provided by the staff and veterinarians, highlighting their attentiveness and thoroughness.
Customer Service
Several reviews indicated issues with customer service, including poor communication, long wait times, and unorganized check-in processes.
Emergency Response
Numerous customers expressed frustration over being turned away during emergencies, citing a lack of flexibility in accommodating urgent care needs.
Pricing Concerns
Some customers felt that the pricing was high, especially in relation to the services provided, and expressed dissatisfaction with unexpected charges.
Mixed Experiences
While many reviews were positive, there were also significant complaints about specific staff members and overall service quality at certain locations.
- LWLorraine WatkinsFeb 24, 20265.0Excellent visit with new vet
- CPCathy PowellJan 28, 20265.0Great experence
- EHEmma Jo HurtNov 12, 20251.0This place is HORRIBLE! My dog has had two emergencies, one which he was actively bleeding in front of them and then a seizure, both times he was turned away and had to take him to an emergency vet. What’s the point in a plan or having a vet, if they can’t care for a dog when they need them the most. Pure pitiful. Find a different place if you have ANY Banfield in mind. You’ll regret it, they only care about healthy dogs and not the sick.
- JBJacqueline BrannonSep 15, 20255.0“I had a very good experience at Banfield Pet Hospital. The staff was friendly, caring, and professional. They took the time to explain everything clearly and made sure my pet was comfortable. I truly appreciate the quality of care we received.”
- LMLatonya MossSep 15, 20251.0My dog was not clean I was over priced I was unnoticed about until I want to the pay
Frequently Asked Questions About Banfield Pet Hospital
Does Banfield provide emergency care services?
No, but you can call us during hospital hours for urgent care advice. Depending on the situation, we can help provide a referral for urgent care, specialty providers, or to an emergency hospital. During non-hospital hours, please contact your local emergency hospital.
Can I get veterinary care online?
To help pets and their people stay healthy, Banfield clients who have Optimum Wellness Plans® can get remote general pet care advice and triage support directly from a veterinarian 24/7 through Vet Chat™ on the Banfield app.
What preventive pet health care services does Banfield offer?
We believe that preventive care is the most effective way to keep your pet healthy throughout all stages of life. Our pet hospitals offer many preventive care treatments, including:
• Vaccinations
• Dental Care
• Parasite Control
• Nutritional Counseling
• Behavioral Counseling
• Comprehensive Examinations
What is an Optimum Wellness Plan?
Optimum Wellness Plans are designed to provide annual preventive care. They include head-to-tail exams, vaccines, early screening diagnostics, consultations for proper nutrition, dental care and more! Since wellness plans are not insurance, they do not include treatment for unpredictable or abnormal conditions, however discounts would apply. Because pets need ongoing preventive care, wellness plans automatically renew at the end of each twelve month period (unless paid in full at enrollment).
How do I pay for an Optimum Wellness Plan?
You can spread the cost of your wellness plan across the 12 months of your annual agreement to make it easier to budget for the essential health care your pet needs. Your monthly payments can be automatically withdrawn from a checking or savings account or charged to a credit card so that you don’t have to worry about them once you enroll. We also offer the option of paying in full if you prefer.
What kind of appointment do I have?
• In-room appointments: You and your pet visit the vet together. Please arrive a few minutes before your appointment time
• Drop-off appointments: If you have a drop-off appointment, we will communicate a time to drop off your pet. Keep your phone nearby and we’ll call you when your pet is ready for pickup.
• Optimum Wellness Plans® Virtual Visits: If you have an Optimum Wellness Plan and scheduled a Virtual Visit, you’ll save valuable time and get quality care from the comfort of your home.
What services does Banfield Pet Hospital in Winston-Salem offer?
We provide preventive care including vaccinations, dental care, parasite control, nutritional and behavioral counseling, comprehensive exams, spay/neuter, microchipping, DNA testing, and end of life care.
What are the operating hours of Banfield Pet Hospital in Winston-Salem?
We are open Monday to Friday from 7:30 AM to 6:00 PM, Saturday 7:30 AM to 5:00 PM, and Sunday 9:00 AM to 5:00 PM. We are closed on major holidays like Christmas and Thanksgiving.
Does Banfield Pet Hospital provide emergency care services?
No, we do not provide emergency care. However, during hospital hours we offer urgent care advice and referrals. For emergencies outside our hours, please contact your local emergency hospital.
Can I schedule an appointment online for Banfield Pet Hospital Winston-Salem?
Yes, you can schedule appointments online via our website or through the Banfield app available on iOS and Android.
What is Banfield's Optimum Wellness Plan?
It's a preventive care plan that covers annual exams, vaccines, early diagnostic screenings, dental care, and nutrition consultations. It helps spread out the cost of essential health care over 12 months.
Does Banfield offer veterinary care online?
Yes, clients with Optimum Wellness Plans can access 24/7 remote general pet care advice and triage support through Vet Chat™ available on the Banfield app.
Are appointments required at Banfield Pet Hospital Winston-Salem?
Yes, appointments are required to ensure quality and attentive care for your pet.
What nearby pet-related stores can I visit before or after my appointment at Banfield Pet Hospital?
You can visit PetSmart, which offers pet grooming, training, and retail services, conveniently located near our hospital.
Are there any nearby places for dining around Banfield Pet Hospital in Winston-Salem?
Yes, nearby dining options include McAlister's Deli, Chili's Grill & Bar, Jimmy John's, and Silvia's Honey Tree Greek and Italian restaurant.
What other nearby businesses can customers visit along with Banfield Pet Hospital?
Customers can shop at Ross Dress for Less, get a haircut at Great Clips, or grab a quick dessert at World of Swirlz, all close to the hospital.
Brand Certified Facts from Banfield Pet Hospital
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