Brand Certified
Banfield Pet Hospital
4.3(251 reviews)
Certified by Banfield Pet Hospital • Mar 01, 2026
Business Details
950 Hanes Mall Blvd, Winston-Salem, NC
27103, United States
Certified by Banfield Pet Hospital • Mar 01, 2026
(336) 765-8339
Certified by Banfield Pet Hospital • Mar 01, 2026
https://www.banfield.com
Certified by Banfield Pet Hospital • Mar 01, 2026
About
Certified by Banfield Pet Hospital • Mar 01, 2026
VeterinarianAnimal HospitalVeterinary PharmacyPet Services
Banfield Pet Hospital®- Winston-Salem provides quality and attentive health and wellness care for dog, cat and small animal pet patients. Our veterinarians and staff are committed to promoting responsible pet ownership and preventive health care with a full-service medical facility offering general services like routine vaccinations, microchipping, dental and surgical care and more. We are accepting new patients now.
Details
- Requires appointmentAvailable
Location
Certified by Banfield Pet Hospital • Mar 01, 2026
Hours
Certified by Banfield Pet Hospital • Mar 01, 2026
Reviews
4.3
251 reviews
5 stars
175
4 stars
28
3 stars
18
2 stars
5
1 star
25
What are people saying?
AI-generated from recent customer reviews
Staff Attitude
While many customers praised the staff for being friendly and caring, there were also complaints about rudeness and lack of professionalism from some front desk personnel.
Communication Issues
Several reviews highlighted problems with communication, including miscommunication about appointments and inadequate updates regarding pet care.
Quality of Care
Customers expressed mixed feelings about the quality of care, with some praising the thoroughness of the veterinarians while others felt that the focus was more on upselling services than on actual pet care.
Appointment Availability
Many customers reported difficulties in scheduling appointments, particularly for urgent care, indicating that the clinic may be overwhelmed with bookings.
Pricing Concerns
There were multiple mentions of high costs for services and medications, with some customers feeling that the wellness plans were not worth the expense.
- WRWinnie ReavesDec 16, 20251.0I purchased the wellness plan to include dental cleaning. I was not informed that the cleaning was expiring until the week my plan ended. They then claimed that I had previously made an appointment for dental and canceled which is untrue. I have paid for this plan for years yet they refused to reschedule the appointment for a week after the end of the plan.
- MOMiyoshi Stephens (Oshe)Oct 16, 20255.0My Bubbles had his teeth cleaned. Everyone was professional and friendly. The doc and staff kept me updated threw out the whole time he was there.
- RAroger allenSep 24, 20254.0Brought my dog in for his routine shots. Staff was kind and helpful and worked nicely with my dog. No complaints.
- TMTeresa MontgomerySep 17, 20255.0The staff and doctors are friendly, courteous and attentive to the care of my pets.
- ABAl BrSep 16, 20251.0Muy mala atencion! Cuando empeze a traer a mis perras todo muy bien después de 6 meses todo muy mal muy mala comunicacion con el perzonal unos dicen una cosa y llego a la oficina y dicen otra.. muy decepcionado!
Frequently Asked Questions About Banfield Pet Hospital
Does Banfield provide emergency care services?
No, but you can call us during hospital hours for urgent care advice. Depending on the situation, we can help provide a referral for urgent care, specialty providers, or to an emergency hospital. During non-hospital hours, please contact your local emergency hospital.
Can I get veterinary care online?
To help pets and their people stay healthy, Banfield clients who have Optimum Wellness Plans® can get remote general pet care advice and triage support directly from a veterinarian 24/7 through Vet Chat™ on the Banfield app.
What preventive pet health care services does Banfield offer?
We believe that preventive care is the most effective way to keep your pet healthy throughout all stages of life. Our pet hospitals offer many preventive care treatments, including:
• Vaccinations
• Dental Care
• Parasite Control
• Nutritional Counseling
• Behavioral Counseling
• Comprehensive Examinations
What is an Optimum Wellness Plan?
Optimum Wellness Plans are designed to provide annual preventive care. They include head-to-tail exams, vaccines, early screening diagnostics, consultations for proper nutrition, dental care and more! Since wellness plans are not insurance, they do not include treatment for unpredictable or abnormal conditions, however discounts would apply. Because pets need ongoing preventive care, wellness plans automatically renew at the end of each twelve month period (unless paid in full at enrollment).
How do I pay for an Optimum Wellness Plan?
You can spread the cost of your wellness plan across the 12 months of your annual agreement to make it easier to budget for the essential health care your pet needs. Your monthly payments can be automatically withdrawn from a checking or savings account or charged to a credit card so that you don’t have to worry about them once you enroll. We also offer the option of paying in full if you prefer.
What kind of appointment do I have?
• In-room appointments: You and your pet visit the vet together. Please arrive a few minutes before your appointment time
• Drop-off appointments: If you have a drop-off appointment, we will communicate a time to drop off your pet. Keep your phone nearby and we’ll call you when your pet is ready for pickup.
• Optimum Wellness Plans® Virtual Visits: If you have an Optimum Wellness Plan and scheduled a Virtual Visit, you’ll save valuable time and get quality care from the comfort of your home.
What types of veterinary services does Banfield Pet Hospital in Winston-Salem provide?
Banfield Pet Hospital in Winston-Salem offers comprehensive veterinary services including preventive care, vaccinations, dental care, surgical services, microchipping, nutrition and behavioral counseling, parasite control, DNA testing, and end-of-life care.
Does Banfield Pet Hospital offer emergency veterinary care?
No, Banfield Pet Hospital does not provide emergency care. However, during hospital hours, they can provide urgent care advice and referrals to emergency hospitals or specialists. Outside of hospital hours, please contact your local emergency hospital.
What are the regular business hours of Banfield Pet Hospital in Winston-Salem?
The hospital is open Monday to Friday from 7:00 AM to 6:00 PM, Saturday from 7:00 AM to 5:00 PM, and Sunday from 9:00 AM to 5:00 PM.
Do I need an appointment to visit Banfield Pet Hospital?
Yes, Banfield requires appointments for visits to ensure quality and attentive care for your pet.
What is an Optimum Wellness Plan at Banfield Pet Hospital?
Optimum Wellness Plans are annual preventive care plans that include exams, vaccines, screenings, dental care, and nutritional consultations. These plans automatically renew annually and help maintain your pet's ongoing preventive care needs.
How can I schedule an appointment at Banfield Pet Hospital?
You can schedule an appointment online via their website or through the Banfield mobile app available on the Apple App Store and Google Play Store. The website link for scheduling is provided in their contact information.
Are veterinary consultations available online at Banfield Pet Hospital?
Yes, clients with Optimum Wellness Plans can access 24/7 remote general pet care advice and triage support through Vet Chat™ via the Banfield app.
What nearby places can I visit after a visit to Banfield Pet Hospital?
Nearby places include PetSmart for pet supplies, Music & Arts for musical instruments and videos, and restaurants like Poke Star, QDOBA Mexican Eats, and LongHorn Steakhouse. These locations offer convenient options for shopping or dining before or after your veterinary visit.
Is Banfield Pet Hospital near any healthcare facilities where I can seek human medical care?
Yes, Forsyth Memorial Hospital is nearby, providing convenient access to human health and medical services if needed while visiting the area.
What shopping centers or retail stores are located near Banfield Pet Hospital?
Hanes Commons Shopping Center and stores such as PaylessShoesource, Sam's Club, Sherwin-Williams, and Plato's Closet are close by, offering various retail and shopping options alongside your visit.
Brand Certified Facts from Banfield Pet Hospital
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