Petco

4.1
1347 reviews

About

Pet StorePet supply storePetco
Visit your Wilmington Pet Store located at 324 S. College Rd for all of your animal nutrition, pet supplies and grooming needs. Our mission at Petco is Healthier Pets. Happier People.

Details

  • DeliveryAvailable
  • Requires appointmentNot available
  • Credit cardAvailable
  • DebitAvailable

Location

Petco
324 S College Rd, Wilmington, NC
28403, United States

Hours

Reviews

4.1
1,336 reviews
5 stars
774
4 stars
265
3 stars
120
2 stars
54
1 star
123

What are people saying?

AI-generated from recent customer reviews

Customer Service

Feedback on customer service is mixed; while some customers praised friendly and helpful staff, many reported rude or unhelpful interactions.

Store Cleanliness

Numerous reviews highlighted issues with cleanliness, including dead fish and bugs, leading to a negative perception of the store's hygiene standards.

Product Availability

Customers frequently mentioned problems with stock levels and inventory management, including items being out of stock or discrepancies in pricing.

Animal Care

Several reviews expressed concern over the welfare of animals in the store, citing poor conditions and lack of proper care for pets.

Positive Experiences

Despite the negative feedback, some customers reported positive experiences, particularly with specific staff members and the overall selection of products.
  • LM
    Lesia Mixon
    Dec 26, 2025
    5.0
    Enjoyed the visit. The visit with the dogs. People were friendly.
  • AS
    Ashten Sanders
    Dec 24, 2025
    1.0
    HORRIBLE FEEDER BUGS ....crickets have maggots!!! Disgusting!!!! Half of everything is dead..
  • WA
    Wendy Anderson
    Dec 14, 2025
    1.0
    Went in to buy some cat food. The shelves were in disarray. The staff are rude. They will walk right by you and not ask if you need some assistance. Customer service is outlandish. Does Petco have standards for employees? Please do not tell me to call the store to address my concerns. There is no leader that is qualified to address my problems with Petco.
  • JC
    Jennifer Craig
    Dec 11, 2025
    1.0
    So I bought a kitten from pet co she was beautiful no problem shes 6 months today I came home too see my cat she could not walk and she was barely eating i take her too the vet they ran test and blood work her kidneys was shutting down apparently she had an autoimmune disorder which she was born with we had too put her down we spent 600 on her petco needs too do better this was disappointing too say the least
  • JR
    Judy Robinson
    Dec 9, 2025
    1.0
    Petco on College Road in Wilmington. Find another store. Check out cashier rude, acted like it was an imposition to do her job, didn’t even offer a bag for my purchases, after several of us waited in line for 15 minutes while first cashier took a long time with another customer. Then the second cashier finally appears and is very unfriendly. I wouldn’t even take my dog there (no pun intended). My first and last visit to this store.

Frequently Asked Questions About Petco

Does the Petco Wilmington location have a vet hospital?

No, Petco Wilmington does not have a full-service vet hospital.

Does Petco Wilmington offer vaccinations?

Yes, Petco Wilmington provides vaccinations.